Cruise and Theme Park Operational Updates due to Coronavirus

[Farro]

Here it is :

If you have a room-only reservation at a Disney Resort or other select hotel for a stay in 2021, please call the Disney Reservation Center or call your travel professional beginning on June 24 to upgrade to a vacation package with tickets—and then make your theme park reservations

Yeah. Makes it seem like you have to? Not sure why they would get rid of room only reservations and not allow you to purchase tickets separately...

 

[SaintsManiac]

If that's true that you can only book packages, that would mean if you are staying at a Disney resort you can't purchase park tickets from other places.

I don't think they would do that, but yes I also read and was "kind of" told by CM that I would need to switch my 2021 room only to a package.

I feel like I got my booking in under the wire. I am sure I am not the only person out there with old 3rd party tickets.

 

[tlmadden73]

You will have to for sure call them on that. Nothing released today has been about new room reservations for 2020... New reservations for 2021 and the ability for existing reservations with valid tickets to be able to reserve parks starting on Monday.

Ahh .. I see this now in the annoucement:
Later this summer, we will resume sales of 2020 tickets and Disney Resort hotel arrivals, based on availability of park reservations, while we continue to provide Guests with existing tickets and Annual Passholders the opportunity to make park reservations for 2020 dates.

So .. on June 28th .. you can make reservations for 2021 .. but not until "later this summer" (aka - after they see how many people cancel on their own and what capacity they want to have in the fall months).

I guess it doesn't look like any May/June cancellations get any sort of "bounce back" offer like the ones in March/April did (though that sorta backfired anyway).

So .. I just have to wait ... until "later this summer" to know if I can go to Disney World ..welll .. I guess .. like many ..I'll just be writing off WDW until 2021

 

[Farro]

I feel like I got my booking in under the wire. I am sure I am not the only person out there with old 3rd party tickets.

I'm gonna be so pissed if they make me change my reservation to a package and my room rate goes up a lot...(already writing email to guest services in my head).

I'm drinking wine and going outside to grill as I'm getting unreasonably angry . I just have to wait and see on 6/24 what happens.

 

[TXAKDisneyFan]

Yup. Head spinning on how they will manage that. Hoping they are flexible as we have extended APs that expire on 7/18/20 as well as unactivated certificates for our 7/13-7/24 stay. Hoping I can ask them to add an extra month to the new APs, after we activate them. Head is swirling right now. I have 4 onsite stays currently on the books and the prospect of having to map them all out on Monday is a bit overwhelming.

SAME (except DH's AP exp Oct 27 and we have 2 November trips).

When are you able to modify existing room-only reservations? Once we can modify, could we change our Nov and Jan trips to packages but only get tickets for DH (my and my kids' APs exp in March 2021)? If so, could we get tix for DH, then later upgrade those to an AP renewal? UGH

 

[gatechfan99]

I'm not sure if this will be helpful to you but, my original AP expired in April of 2020. I went ahead and renewed my AP before the expiration date, and still ended up with an extension.

So, what I'm saying is - there should not be an issue if you want to renew your AP at any point. You will not lose the extra months "given" to you by Disney.

Well, I checked online right now and it won't let me renew because my expiration date is too far away. Not sure if it's worth trying to call and explain or just taking my chances in September.

 

[cakebaker]

They will be allowed for park reservations. May or may not be allowed for the AP preview and I doubt we'll get the magnet.

Yes, I’m saying past history suggests they will. They were also allowed for FOP. Both times Disney CMs when called, said no. The system has difficulty discerning between active AP’s and vouchers but Disney doesn’t like to admit that apparently.

 

[SaintsManiac]

I'm gonna be so pissed if they make me change my reservation to a package and my room rate goes up a lot...(already writing email to guest services in my head).

I'm drinking wine and going outside to grill as I'm getting unreasonably angry . I just have to wait and see on 6/24 what happens.

It just doesn't make any sense. Will UT and Parksavers go out of business if they can't sell Disney tickets? So confusing and weird.

 

[JPM4]

This is what mine looks like. My original pass was extended and my renewal is a different pass. Very strange

 

[Spridell]

When you click on any drop down menu for tickets, passes, APs, etc it takes you to the World of Magic return page explaining the new procedures and not to the purchase options.

I was able to purchase a Plat Pass this afternoon no problems

Yep. Tried to purchase mine and it wouldn’t go through!

I’m so mad. I told my husband earlier today we had to jump on this but he was certain they’d still be available whenever.

I had someone in my family list with NO account. I made an account for that person and was able to add an AP no problem.

 

[lluv3971]

Well, I checked online right now and it won't let me renew because my expiration date is too far away. Not sure if it's worth trying to call and explain or just taking my chances in September.

I'm so sorry. Maybe on June 28th you would be able to renew? Best of luck in whatever you decide.

 

[Mit88]

Took a gander at a few pages that I got behind on.

So as an AP you can either get an extra 1 month extension OR 1 months worth of a refund?

I’m sure I interpreted that wrong. But if I didnt...yikes

 

[Disneylover99]

I received mine at 3:30 and our trip is in December.

Me too. I guess I’m booking my Christmas Day and New Years park on Monday.

 

[Thegoatfeeder]

Desperately trying to catch up.

Sorry if this sort of question has been asked previously, I have a DVC booking for next April, and a 14 day ultimate ticket bought directly through Disney (i'm in the UK), I am assuming that is everything I need to make park reservations on Monday (or whenever the window opens, if its rolling). I don't have any emails as of yet, so a little bit unsure.

 

[newpherchris]

OK so for pre-paid annual passes, we have two options: the extra 30 days, or a 'partial refund.' As of closing day March 16, I was 101 days into a one-year pass. My pressing questions:

1. If I choose the refund for my pass, will I be refunded a prorated unused portion for the 264 days left, or only for the 117 days they are closed? If I get the 264 day balance, I'll go with that. If I only get 117 days, I'll take my chances with the extra 30 days.
2. They said they'd give out refund directions 'in July.' Right now I have a cancel-able week at the Swan in Sept, so I'm tempted to reserve my park days on Monday morning like everyone else. However, if I do that, will Disney rescind the offer to provide a refund if I change my mind by the time they provide the refund directions? (In other words I don't want to limit my option to a refund, but I don't want to wait until July to make Sept park reservations either.)

Any thoughts would be appreciated. Thanks!

 

[Farro]

It just doesn't make any sense. Will UT and Parksavers go out of business if they can't sell Disney tickets? So confusing and weird.

Its not right to have allowed me to book room only with understanding I could buy tickets separately later. I was locked in at good rate.

Just feels slimy to all of a sudden only allow packages after the fact. Changes like this have NOTHING to do with pandemic.

 

[DGsAtBLT]

Took a gander at a few pages that I got behind on.

So as an AP you can either get an extra 1 month extension OR 1 months worth of a refund?

I’m sure I interpreted that wrong. But if I didnt...yikes

It sounds as if a cancellation and refund of the remainder is an option now, but I absolutely could be misinterpreting too.

ETA - But yes the only extras are the one month.... and a magnet

 

[lisa12000]

Desperately trying to catch up.

Sorry if this sort of question has been asked previously, I have a DVC booking for next April, and a 14 day ultimate ticket bought directly through Disney (i'm in the UK), I am assuming that is everything I need to make park reservations on Monday (or whenever the window opens, if its rolling). I don't have any emails as of yet, so a little bit unsure.

Looking at the UK forums it doesn't seem like anyone in the UK has had the email :/ not sure what that means - I have the added problem I only booked on weds and it takes up to 14 days to link! so im stuffed for monday tbh

 

[Mzpalmtree]

I was able to purchase a Plat Pass this afternoon no problems



I had someone in my family list with NO account. I made an account for that person and was able to add an AP no problem.

You lucked out. They aren't selling annual passes anymore. I just got off the phone and the CM could not tell me when/if they would resume selling them.

 

[Spridell]

You lucked out. They aren't selling annual passes anymore. I just got off the phone and the CM could not tell me when/if they would resume selling them.

You would think they would want to make some more money by leaving them up to purchase.