Cruise and Theme Park Operational Updates due to Coronavirus

[AmberMV]

I literally just came here to ask - did I hallucinate @Remy is Up or was that a real exchange that was happening pretty regularly. And now - nothing...?
If we look into our mirrors and say his screen name three times does he appear?

I did feel pretty bad for him last time he showed up...he was literally pounded with question after question like white on rice. He was very kind to answer all those questions people asked him but I really don't blame him for hiding lately.

 

[Eric Smith]

I know. It’s just, it’s incredible that a company that just successfully stood up Disney+ with basically no issues that were resolved within a week can’t get this side of the operation right.

They just built a theme park reservation system for the Disneyland Flex pass! Last year!

Didn’t they outsource a lot of their IT a few years ago? Could their constant IT issues be related to that? I don’t think there would be much crossover between parks and Disney+ since they’re in totally different parts of the company.

 

[MrsSmith07]

I literally just came here to ask - did I hallucinate @Remy is Up or was that a real exchange that was happening pretty regularly. And now - nothing...?
If we look into our mirrors and say his screen name three times does he appear?

I’ll try anything.. I just need a little fix, not much, but it’s been a week, lol.

 

[OKWFan88]

Sound like the only park hopping I’ll be doing in the next few months is hopping over to Universal for the first time. After four cancelled trips with Disney since March I’m exhausted and my hope bruised. So, time to try something new and very excited to try Universal next month. I’m walking in knowing it’s going to be different than Disney... and that’s okay. Different doesn’t equate to bad. Looking forward to a long overdue vacation and fun.

 

[CastAStone]

Didn’t they outsource a lot of their IT a few years ago? Could their constant IT issues be related to that? I don’t think there would be much crossover between parks and Disney+ since they’re in totally different parts of the company.

Yes to all of it.

 

[hereforthechurros]

I don’t think its all on Disney. I think there are still people who haven’t let go of the idea of what a Disney vacation looked like before this. These people are going to be upset no matter when Disney says something or what they say. I see it in every Disney group I’m in and it kind of blows me away how people think they’re going to go and pretty much do it all like normal just in a mask. I think there is a small minority of people planning on going this summer who actually seem to realize it possibly will be limited compared to before and are okay with it. Near everyone else keeps on waiting for Disney to announce its all coming back mid July like normal. They want to know they can eat in their favourite restaurants, stay where they’re booked, resort hop, get on all their favourites like they would have with FP, etc. It’s particularly bad on Facebook groups where people don’t seem to eat sleep and breathing the rumours like we do here.

I get it, partially. So many people have decided they pandemic is over, so what the heck is Disney’s hold up?? I want my vacation! Even as someone who very much believes this is not over, its hard to grasp that Disney really will be different for a time after it opens. I can’t imagine it’s easier for someone who thinks it’s an issue that’s behind us.

I hope my post didn’t come across like that. To me that’s not what this is about at all. I applauded them for staying closed until July. But also, wrongly, assumed that additional time would allow for a cleaner path forward as far as information and communication. We don’t have a full picture of what resorts or restaurants or attractions will be open. Or what this system will look like. Or if those with rooms can buy tickets. Or how AP extensions will work. Or transportation. And if/when they can communicate that, then people will make a final decision. It’s not about being impatient and wanting them to open and forget about the virus, it’s about expecting a certain level of communication now that they are opening.

We are going for three nights, if we go at all. We have no notions of what it will look like. We are also completely open to canceling as we aren’t desperate for WDW. Or if they cancel us, cool, but letting us know sooner than later would be great.

 

[skeeter31]

I literally just came here to ask - did I hallucinate @Remy is Up or was that a real exchange that was happening pretty regularly. And now - nothing...?
If we look into our mirrors and say his screen name three times does he appear?

I have a real sneaking suspicion Remy was told to cease and desist from posting the inside info on here. Higher ups at Disney may have deduced who the sources were and cracked down on the leak.

 

[cakebaker]

If Disney was moving forward in a respectful, responsible way to their guests I would be singing it's praises. Expressing a positive feel for Disney when it's not deserved just makes them continue to behave how they're behaving. You cannot honestly say that what they're doing now is right?

This, all of this. There is absolutely nothing about Covid-19 that excuses the absolutely abysmal way they have treated their loyal guests. If the message they’re trying to convey is they could care less about their guests, their methods have been a rousing success.

 

[LSUmiss]

I don’t think its all on Disney. I think there are still people who haven’t let go of the idea of what a Disney vacation looked like before this. These people are going to be upset no matter when Disney says something or what they say. I see it in every Disney group I’m in and it kind of blows me away how people think they’re going to go and pretty much do it all like normal just in a mask. I think there is a small minority of people planning on going this summer who actually seem to realize it possibly will be limited compared to before and are okay with it. Near everyone else keeps on waiting for Disney to announce its all coming back mid July like normal. They want to know they can eat in their favourite restaurants, stay where they’re booked, resort hop, get on all their favourites like they would have with FP, etc. It’s particularly bad on Facebook groups where people don’t seem to eat sleep and breathing the rumours like we do here.

I get it, partially. So many people have decided they pandemic is over, so what the heck is Disney’s hold up?? I want my vacation! Even as someone who very much believes this is not over, its hard to grasp that Disney really will be different for a time after it opens. I can’t imagine it’s easier for someone who thinks it’s an issue that’s behind us.

Maybe but all we know is that it will be different. We know very little else.

 

[hereforthechurros]

I have a real sneaking suspicion Remy was told to cease and desist from posting the inside info on here. Higher ups at Disney may have deduced who the sources were and cracked down on the leak.

I feel like he hinted that system migration wasn’t going well so not sure he’d want to keep having to defend/explain that. Plus he started getting hounded with very specific questions pertaining to individual reservations which isn’t cool.

 

[skeeter31]

I feel like he hinted that system migration wasn’t going well so not sure he’d want to keep having to defend/explain that. Plus he started getting hounded with very specific questions pertaining to individual reservations which isn’t cool.

True, but he had said numerous times that his info was from his daughter who was a call center CM and friends who were higher up in the operations side. He said he didn’t work for Disney. So he wasn’t the one making any of the decisions and could have been easy for Disney to track down where those leaks were coming from. Happens all the time. People tell other people that they can say this or that, but then the company finds out and tracks it back to the source. He was giving way too much up and I’m sure there weren’t that many people that were privy to that info, making it simple for Disney to track.

 

[hereforthechurros]

True, but he had said numerous times that his info was from his daughter who was a call center CM and friends who were higher up in the operations side. He said he didn’t work for Disney. So he wasn’t the one making any of the decisions and could have been easy for Disney to track down where those leaks were coming from. Happens all the time. People tell other people that they can say this or that, but then the company finds out and tracks it back to the source. He was giving way too much up and I’m sure there weren’t that many people that were privy to that info, making it simple for Disney to track.

Definite possibility!

 

[Ariel 1715]

This, all of this. There is absolutely nothing about Covid-19 that excuses the absolutely abysmal way they have treated their loyal guests. If the message they’re trying to convey is they could care less about their guests, their methods have been a rousing success.

I don't think it is too much to ask for people going in less than a month to be told if their hotel will be open or if they will be able to get into the parks. That is make or break for a lot of people and you need time to plan something else of not.

 

[MickeyWaffles]

I don't think it is too much to ask for people going in less than a month to be told if their hotel will be open or if they will be able to get into the parks. That is make or break for a lot of people and you need time to plan something else of not.

What I find interesting is that for the longest time people were saying “I want a date! All I need is a date! Just give us some idea of when you’ll be open.” And so, they did. As it turns out, everyone needed much more than just the date.

Would people have preferred they hold off an announcing a date until 2 weeks before parks open if that meant getting all the details at once? That would mean that today we still wouldn’t know when parks open. Truly honestly wondering.

 

[Wreckem]

For those in the UK or any other country that the US has a travel ban on currently that are worried about Disney’s actions. Instead of fretting what Disney is or isn’t doing you should be concerned more about the US Government. It appears the current travel ban may be through the remainder of the year. At the very least it appears they will all continue to exist through September.

 

[tinkerhon]

Menus? Do you really need a menu to ask if a patron if they want the $41 or $42 (have seen both, LOL) eggs, quiche, bagel, fruit, or waffle?

Hey, there are many ways to cook an egg !!

 

[CastAStone]

I have a real sneaking suspicion Remy was told to cease and desist from posting the inside info on here. Higher ups at Disney may have deduced who the sources were and cracked down on the leak.

My guess is that Remy had stuff to do this week and didn’t have anything new to share.

 

[tinkerhon]

They haven’t said one way or the other on the movies at WDW. It wasn’t one of the named activities that definitely won’t be happening, but it does say that other resort activities and schedules will vary day to day and will be posted. So maybe some resorts will be able to still have the movies but others won’t. Like I could see Poly not having their movies as it’s right in the middle of a busy walkway.(QUOTE)


Maybe no movies, but I'm sure they can play the NBA on a loop all day if need be !!

 

[Princess Merida]

We check in in 8 days. I just want to know if I will be able to book dining reservations or not and if so when. Can I visit other resorts to eat? I’d also like to know what the plan is for the pools. Like will there be a reservation system or is it first come first serve? I am especially interested in this since Luna Park and the BW quiet pool will be shared with BCV. Disney likely knows the answer to all of these questions a week out and hasn’t released the information to guests. I love Disney, there’s nothing quite like it, but this is unacceptable and people need answers. There are families with thousands of dollars tied up who don’t even know where they are staying. Makes me sad...I miss the Disney Magic!!!

 

[JM23457]

I will say this....as someone with both a WDW vacation and a DCL vacation....

The level of communication from DCL makes WDW's information seem like Encyclopedia Brittanica.

Seriously. Think of the communication from Disney on operations. Think of the low bar. Now go below that by about half. And there you have DCL.

Meh. For one thing, DCL is constrained by the CDC, which hasn't even indicated when it will allow cruising to resume. DCL literally can't give a clear timeline when they have no way of knowing themselves. Their operations when they do resume will probably differ from the parks- for example, cruise guests probably not forced to wear masks most of the time, and the contrast between that & the required masks at WDW is probably something Disney doesn't want emphasized & politicized right now as they're beginning their reopening.

For another thing, a Disney cruise is all inclusive, so it doesn't require the level of planning that a Disney World trip requires. You don't have to choose a hotel, reserve ADRs, or strategically plan for access to rides. It's a whole different ballgame from planning a WDW trip. That's why the lack of communication about WDW is so hard for those of us with July trips. We might have a hotel, but nothing to do all day, or no restaurants to eat at. On a Disney cruise, food & activities are constantly availabile once you're onboard.

DCL cancelled my July cruise last month & gave me a 125% future cruise credit for my trouble. I also had a Disney World vacation booked for July, and all I've gotten for that is strung along.