Forwarded to me from a TA:
Your Clients may be receiving email communication from us if they have a
Resort hotel booking with travel up through departure on July 11, 2020 if we have their contact information. We are asking them to contact their Travel Professional, but since we cannot reach all of your Guests, we request that you contact your Guests regarding their reservation adjustments and all of the information in the example Guest email below. We need them to confirm, modify or cancel their Disney Resort hotel reservations or
Walt Disney Travel Company packages
by June 19 for the travel period above.
For your Clients wishing to confirm their reservations:
- Contact the Disney Reservation Center to notify our team of your Guest’s confirmation.
- As needed, our team will move Guests from closed to open resorts during this time. This move will be at no additional cost to your Guests. Note that they won’t have an option to modify to another resort of their choosing for this reservation.
- As previously communicated, for Guests who had a dining plan, we will be modifying their package to remove the dining plan.
- If guests staying in our resorts before park opening on July 11, 2020, want to keep their reservation, they will be downgraded out of the ticket package and the package price will be reduced. Alternately, they can move their reservation to new dates, or cancel.
For Guests wishing to modify their reservations to a future date in 2020:
- Contact the Disney Reservation Center to modify their booking to a later date in 2020.
- If your Client would like to modify to a date on or after July 11, 2020, they may only modify to one of the announced opened resorts, based on availability. Guests will be responsible for any higher rates.
- Travel protection may be moved to a new reservation in 2020. The Guest will be responsible for any difference in price.
For Guests wishing to cancel their reservations:
- Contact the Disney Reservation Center to notify our team of your Guest’s cancellation