Cruise and Theme Park Operational Updates due to Coronavirus

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For those looking for firm answers, it’s a pretty simple answer. They don’t know. They probably have 1,500 different plans. To relay each is unreasonable. So the most efficient way to relay that fact is to state “closed indefinitely”. Your trip, my trip, and everyone until the end of the year’s trip is in question. To ask for more clarity right now is simply not possible, and that is not just for Disney but in every industry!
 
I don't think anything means anything- certain places still accepting reservations, bigger discounts other places, nothing other places.

All it means is Disney is like everything else in the country - at the mercy of the virus as to when it can open. I'm sure they just don't know.
I'm sure they want to open tomorrow if they can.

They have to take into account virus statistics, local government restrictions, public perception.

Honestly, if I had a tripped booked at all this entire summer, I would move it. Probably to next year at this point.

Agreed.. we cancelled June but won’t rebook yet.. there’s too much to be considered before it becomes more of a sure thing. I can’t book then walk on egg shells hoping it will happen - up one minute down the next..

It’s less stressful to just wait it out. 😔
 
I don't think anything means anything- certain places still accepting reservations, bigger discounts other places, nothing other places.

All it means is Disney is like everything else in the country - at the mercy of the virus as to when it can open. I'm sure they just don't know.
I'm sure they want to open tomorrow if they can.

They have to take into account virus statistics, local government restrictions, public perception.

Honestly, if I had a tripped booked at all this entire summer, I would move it. Probably to next year at this point.

Summer activities, concerts, fest are cancelled everywhere this summer, not sure theme parks would be any different at this point. I didn't think here we'd be closed for the summer, yet here we are.

Exactly. And Disney is still a business and needs to be taking in money, so they’re never going to come right out and say “all of June is now closed” so people clog up the phones wanting their money back. Unfortunately Disney needs to hold onto the money as long as they can before refunding as they need the capital. Plus, they really don’t know when they’re going to reopen at this point. They’re closed indefinitely, and have been since the beginning of April. Yes, they offered free dining beginning June 1, but they never said they were going to surely open then. It was their hope. That hope has now changed.
Yes, it sucks people’s trips are in limbo, but Disney’s entire corporation is also in limbo. They’re trying as hard as they can to do this the right way, but there isn’t a right way.
 

For those looking for firm answers, it’s a pretty simple answer. They don’t know. They probably have 1,500 different plans. To relay each is unreasonable. So the most efficient way to relay that fact is to state “closed indefinitely”. Your trip, my trip, and everyone until the end of the year’s trip is in question. To ask for more clarity right now is simply not possible, and that is not just for Disney but in every industry!
I don't think clarity as to when they'll open is possible. But it would've been easy to put a disclaimer in when they put up the offer, that it was subject to the parks being open, that booking did not indicate an opening date or even a projected opening date, exactly what they did a few days ago. Because they can't give us a lot of information, reading tea leaves is the game of the day. And when they put out a significant discount for a specific time frame, it's logical to assume they're going to be open. It wouldn't have cost them a thing to do it, would've removed any future complaints like we're seeing now.
 
To be fair to Disney, and it’s somewhat semantics but still, they took reservations starting June 1 (including the free dining), but they never gave tentative opening dates for anything. Universal did I believe and closed until May 31, Disney just had June 1 where bookings started back up but were calling themselves closed indefinitely.

They still could be opening up June 1 or anytime in June in some capacity. I think a week into May might just be too early to make a definite call one way or another. The nature of vacationing fairly early in this pandemic is going to be a lot of uncertainty and possible changed plans. Might also be a good idea for early guests to think of contingency plans if they decide to go parks first and open without some/all resorts, if only certain parks open, etc. You may not get a ton of warning to make a decision if they end up opening in this way when they finally do.

And as an aside (steps on soapbox), please if you end up going and are traveling from out of state don’t be that person who tries to get around or flat out ignores a quarantine, either in Florida or at home when you return. COVID-19 is serious even if you don’t personally care to treat it as such, and your actions can seriously harm others. Not all rules are meant for breaking. (Steps off soapbox)
I have date based tickets booked (which a lot of ppl do). I have a back up trip planned for July but can’t make fastpasses without moving those tickets. But if they do open that might not be necessary. So they do owe it to their customers to say something. If they are still trying to open in June, just say that. If it’s definitely closed through at least June, then say that too. I don’t know why that is so hard for them to do.
 
I don't think clarity as to when they'll open is possible. But it would've been easy to put a disclaimer in when they put up the offer, that it was subject to the parks being open, that booking did not indicate an opening date or even a projected opening date, exactly what they did a few days ago. Because they can't give us a lot of information, reading tea leaves is the game of the day. And when they put out a significant discount for a specific time frame, it's logical to assume they're going to be open. It wouldn't have cost them a thing to do it, would've removed any future complaints like we're seeing now.
Personally, the statement you are looking for is covered by the “closed indefinitely.” Bookings and offers are just future hopes, and to rely on that would be ignoring the big red flag Disney is putting the focus on, which is the indefinite closure. I too look for any small hope for my honeymoon in August, and as readers of this forum I think we tend to rely on even the smallest of Disney moves as an indication, but I think Disney has done what they need to do. Which is say closed until further notice but continue to book if you would like to take a chance on us opening. Any other guess is just all of us reading between the lines.
 
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Personally, the statement you are looking for is covered by the “closed indefinitely.” Bookings and offers are just future hopes, and to rely on that would be ignoring the big red flag Disney is putting the focus on, which is the indefinite closure. I too look for any small hope for my honeymoon in August, and as readers of this forum I think we tend to rely on even the smallest of Disney moves as an indication, but I think Disney has done what they need to do. Which is say closed until further notice but continue to book if you would like to take a chance on us opening. Any other guess is just all of us reading between the lines.
Actually, it's not . The statement I'm looking for is exactly what I said it was. They didn't mind making that statement a few days ago, why not when you put the offer out? And they didn't say, continue to book if you would like to take the chance on us opening...I would've been fine with that too.
 
I don't think clarity as to when they'll open is possible. But it would've been easy to put a disclaimer in when they put up the offer, that it was subject to the parks being open, that booking did not indicate an opening date or even a projected opening date, exactly what they did a few days ago. Because they can't give us a lot of information, reading tea leaves is the game of the day. And when they put out a significant discount for a specific time frame, it's logical to assume they're going to be open. It wouldn't have cost them a thing to do it, would've removed any future complaints like we're seeing now.
Also, just to be clear because I’m getting sick of some of the unnecessarily hostile posts, I DO get where your coming from. I just think people have different “logical assumptions”. Because for me it is logical to assume nothing is set in stone right now even if a company says otherwise. But for others, like you, it is something different. So I’m not envious of Disney trying to figure out how to relay everything so that is covers everyone’s different assumptions without providing too much information that will cause people to make all new assumptions. It’s a continuous circle of chaos!
 
Actually, it's not . The statement I'm looking for is exactly what I said it was. They didn't mind making that statement a few days ago, why not when you put the offer out? And they didn't say, continue to book if you would like to take the chance on us opening...I would've been fine with that too.

I'm not sure how anyone watching the news the past 2 months could not have known that their trip to Disney in the next few months may or may not happen.

They wouldn't stop the bookings because they didn't know if they would open. It's on the consumer if they choose to book or re-book knowing that they may have to cancel again.

It's a bad feeling, I get it.
 
I keep reading that Disney offered Free Dining for booking in June. That offer was only for re-booking if you had a reservation that was cancelled in March or April. It was not an offer if you were booking a first time reservation.
 
I have date based tickets booked (which a lot of ppl do). I have a back up trip planned for July but can’t make fastpasses without moving those tickets. But if they do open that might not be necessary. So they do owe it to their customers to say something. If they are still trying to open in June, just say that. If it’s definitely closed through at least June, then say that too. I don’t know why that is so hard for them to do.

By not yet announcing a hard closure for the month of June, that says to me June is still on the table in some way shape or form. If they knew with certainty I think they would make it known. If they said they are trying to open, people are going to read way into that and take it as a guarantee. I can see why they may be remaining tight lipped and vague until they can guarantee an opening.

If I’m not mistaken they called this an indefinite closure way back in March. I get why people have hung their hats on June 1st, and I don’t blame them for that, but they are doing with June what they have been doing with April and May.
 
I'm not sure how anyone watching the news the past 2 months could not have known that their trip to Disney in the next few months may or may not happen.

They wouldn't stop the bookings because they didn't know if they would open. It's on the consumer if they choose to book or re-book knowing that they may have to cancel again.

It's a bad feeling, I get it.
I get that side of things and understand letting people to continue booking. The part I think people are most upset about is that Disney encouraged people to book by offering free dining and now they decide to take it away.
 
I'm not sure how anyone watching the news the past 2 months could not have known that their trip to Disney in the next few months may or may not happen.

They wouldn't stop the bookings because they didn't know if they would open. It's on the consumer if they choose to book or re-book knowing that they may have to cancel again.

It's a bad feeling, I get it.
I didn't say they should stop the bookings. I said, they should have said what they said a few days ago when they put the offer out. Why is that difficult for them to do? As I said, when you put a significant offer out, not just allowing booking, but enticing people to book, it would lead people to believe you might be opening by that date. Simply saying " this offer does not guarantee or indicate that we will be open" seems so easy to me. And they didn't mind saying it, just much later, so apparently they thought it needed said.

To be clear, I know full well that the offer was targeted only to guests like me, who had been cancelled. That seems to me to make it doubly important to clarify- these guests have already been disappointed once and for the March guests, with absolutely no advance notice. When that offer was put it, no one reasonably thought they'd be closed for months, so easy to assume June was reasonable. I have no real dog in the fight, I didn't want free dining.
 
I've been looking at the sample surveys and noticed that there was really nothing that referenced "lack of" or "limiting" WDW transportation options. Glad that appears to be off the table.
It is going to have to be limited. I don’t see how you can run skyliner and sanitize each gondola between each party. People would be stuck in gondolas for hours as they stop the line to sanitize each car when someone deboards. Skyliner Is going to be shut down at least for a year after they reopen.
 
I get that side of things and understand letting people to continue booking. The part I think people are most upset about is that Disney encouraged people to book by offering free dining and now they decide to take it away.
I didn't say they should stop the bookings. I said, they should have said what they said a few days ago when they put the offer out. Why is that difficult for them to do? As I said, when you put a significant offer out, not just allowing booking, but enticing people to book, it would lead people to believe you might be opening by that date. Simply saying " this offer does not guarantee or indicate that we will be open" seems so easy to me. And they didn't mind saying it, just much later, so apparently they thought it needed said.

We will have to disagree. I think anyone who re-booked for June should have known automatically that this trip may still not happen, would be dependent on virus.
I'm sure Disney was hoping to be open, but they couldn't.
 
We will have to disagree. I think anyone who re-booked for June should have known automatically that this trip may still not happen, would be dependent on virus.
I'm sure Disney was hoping to be open, but they couldn't.
I get that and people should have known they might not open. I don't think they should have offered free dining.
 
We will have to disagree. I think anyone who re-booked for June should have known automatically that this trip may still not happen, would be dependent on virus.
I'm sure Disney was hoping to be open, but they couldn't.
Did it hurt Disney in any way to make the statement with the offer that they made a few days ago? That's all I'm saying. Just spell it out-We're putting this offer out, but please remember we may not be open by then. I'm guessing people would've booked anyway, but it would've closed the path for this particular complaint. In other words, good customer service. I'm not trying to extend the discussion, but when you post we'll have to disagree, followed by an argument as to why you're still right, it sort of negates the agreement to disagree. ;)
 
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