Cruise and Theme Park Operational Updates due to Coronavirus

[Funfire240]

I could see this being an issue with people who fly, if 30 days is the long term plan. Who wants to commit to plane tickets before knowing what parks you will/won't get? Currently you can book last minute for cheap. I just booked flights for universal yesterday and we leave Saturday. But in normal times, buying 30 days out would be unreasonable.

For mine we have had plane tickets since February for September but our trip has the 4 day magic ticket and I’m worried if restrictions continue what happens if there is a park we can’t get in to? We only have 4 days to accommodate this ticket for this trip And can only do each park once

 

[Rosanne]

I've called several times about this. I have been told every time that since all phone CM are working remotely they don't have access to a way to do this over the phone. Once they get back to their offices I have been told they will be able to upgrade through phone

The CM I spoke to last night said they wouldn't be working at their offices until the parks open. I said, "You mean you won't have access to those systems until July 11?" and she said that was correct.

I have a hard time believing that they won't have access to systems until July 11.

 

[chicagoshannon]

I’ve expressed concern about the proposed 30 day window here and elsewhere. I know Disney has made their cancellation policy for cash guests more lenient through early October, but if implemented, the 30 day park reservation window would be at odds with the existing pay off deadline for packages unless that changes long term. It would definitely be at odds with the cancellation deadline for DVC members to prevent their points from going into holding. I know that Disney has indicated that parks are not guaranteed for either resort guests or DVC members but the time frames just seem strange and I hope they are taken into consideration.

I think the 30 day window is only initial. Like once they get July and August taken care of it will go to 60 days. I think (just my guess) that once July hits they'll open up September at 60 days out.

 

[LSUmiss]

I'm just annoyed that people are still able to buy annual passes, but Disney won't let me upgrade a silver to gold anywhere except at the parks.

Or upgrade park tickets to APs.

 

[peaceluv&mickeymouse]

I fully understand that. However, if the state is not allowing me to access to my property, Disney could allow me to roll over my points to the following year. My hope is that cooler heads prevail. Ultimately, if property owners are forbidden from accessing their property, a class action lawsuit against the State might be forthcoming. A large portion of DVC owners reside in NY, NJ, and Conn. (All Democrat run states, BTW). From your name, it appears that your state was once on this list for restricted travel. Just curious, how do you feel about the ban? Do you believe it is still justified?

I also think this is political.

 

[tramps’lady]

That doesn't give me much hope they'll be answering my call anytime soon - I've been on hold a little over 2 hours.

I have a cash stay at Copper Creek starting June 22nd and want to add on a day due to flights. Has anyone staying at one of the resorts that's reopening tried to modify their dates during the initial reopening period?

4 hours and 48 minutes later. they would only move me to BLT. offered me a one bedroom. would not allow me to go to the campground for the same dates. it was all or nothing. she did say it would book out at the lower rate. didn't ask what that was. I cancelled and transferred my deposit to my November YC trip. we'll be there July 20 on a previously booked campground ressie. good luck

 

[Jacq7414]

My county will be in phase 2 on Tuesday.

Mine on Wednesday. It’s really crazy to me.

 

[Mzpalmtree]

I think the 30 day window is only initial. Like once they get July and August taken care of it will go to 60 days. I think (just my guess) that once July hits they'll open up September at 60 days out.

I haven’t seen any mention of a change and had only seen 60 days mentioned for dining, but I hope that’s true. This thread moves so fast it’s possible I missed it for sure . I know that without knowing Disney’s whole plan it can be easy to get upset about certain aspects of it that are known or gleaned from information mining. I’m trying not to get too caught up in that but it’s hard!

 

[karen4546]

Or their name is Sven....

I'm glad I listened to Sven. Saved me some time in dealing with canceling our May and June trips. Fingers crossed that September will have some of the restrictions lifted.

 

[runjulesrun]

I understand that, but that doesn’t say this is exclusive to resort guests . The newly released information says preference will be given to current ticket holders and AP’s. Resort guests with valid tickets would be included of course, but it doesn’t say first dibs is limited to only resort guests.

I have never seen something from Disney that said first dibs were limited to resort guests only. I have only seen that posted here.

 

[Bibbobboo2u]

But, he's called Cheapek for a reason. Everyone knows he wants to cheap out, and strip down the experience until there is barely any of the little touches and Disney Magic left.

So everyone's fear that he will use this crisis (Never let a good crisis go to waste) to implement lasting, permanent strip-down of the parks and the experience....welp, it's probably going to happen. He's getting his wish.

Bibbobboo2u said:
Or unable to pay. As I noted about 500 pages back, the cost of a ticket may be headed for "entry only" - that is IF you can get a coveted park reservation. Pay (more) to Play. Sadly, I would not be surprised by any moves like this.

Are entry tickets gonna be $20?

I doubt it.

 

[little_orange_bird]

As a NY traveler with a mid-July arrival, I have been watching this closely. My fear is that this is politically motivated at this point. If so, my argument to Disney would be that, as a "property owner" I should be compensated for the points I am not being allowed to use. There is ZERO good reason to restrict travel from our region when we are, indeed, out performing the South in quelling the virus. My family is taking a risk entering Florida, NOT the other way around. This makes the planning all the more frustrating.

absolutely agree with every word of this. It’s BEYOND frustrating at this point in the covid cycle, and incredibly unfair for those of us who own there if we can’t access the property.

 

[wombat_5606]

The CM I spoke to last night said they wouldn't be working at their offices until the parks open. I said, "You mean you won't have access to those systems until July 11?" and she said that was correct.

I have a hard time believing that they won't have access to systems until July 11.

Perhaps it has something to do with processing credit cards.

Someone I know who works for another company, usually in their call center, and he says they cannot process credit cards, while working at home, even while logged into their company system.

 

[chicagoshannon]

I haven’t seen any mention of a change and had only seen 60 days mentioned for dining, but I hope that’s true. This thread moves so fast it’s possible I missed it for sure . I know that without knowing Disney’s whole plan it can be easy to get upset about certain aspects of it that are known or gleaned from information mining. I’m trying not to get too caught up in that but it’s hard!

It's just what I think. lol Remy said a rolling 30 day but I personally think that's just initially to not overwhelm the system. Like they can't open it up for July 11 through September 9 all at once. I think it will be tough with evryone booking for a 30 day period at once not to mention 60 + 10. lol

 

[RWinNOLA]

I fully understand that. However, if the state is not allowing me to access to my property, Disney could allow me to roll over my points to the following year. My hope is that cooler heads prevail. Ultimately, if property owners are forbidden from accessing their property, a class action lawsuit against the State might be forthcoming. A large portion of DVC owners reside in NY, NJ, and Conn. (All Democrat run states, BTW). From your name, it appears that your state was once on this list for restricted travel. Just curious, how do you feel about the ban? Do you believe it is still justified?

You’re right. I‘m in LA and until recently, we were part of the travel ban. I do not think the ban is justified unless data suggests that the state or region is a significant hot spot based on a per capita basis. Banning the entire state of NY seemed totally unjustified when you consider that the large majority of cases where in NYC. I guess I could understand a concern folks in other regions that may have to travel (by air) through NYC. I also think it’s crazy that FL is still limiting it to the tri-state areas when there are others that are seeing more cases per capita (Massachusetts).

So generally speaking, I do not agree with the ban and certainly can relate to your frustration. I just think it will be hard to hold Disney responsible since it is a state order.

All that said, I’ll be really surprised if the travel ban from the tri-state area is not lifted by the time the parks open. Florida’s economy is heavily dependent on tourism and, as you day, there see a large number of travelers from the tri-state area.

 

[npatellye]

As a resident of CT I’m none too fond of the order still being in place.

But until a state reaches Phase 2 non- essential travel is still banned.

So I personally have no expectation of DeSantis even addressing the issue until our region reaches that phase.

That’s my assumption as well: as we enter Phase 2, the order will fall off. However, CT enters Phase 2 on the 17th. Parts of NY state are already in Phase 2 or beginning it this week. I also don’t see the orders for one state falling off from the “tri-state” wording until they all do. I’m happy to cancel my trip as long as DVC will refund my OTU points and allow me to bank past my deadline if I’m not permitted to be on property.

 

[Sandisw]

I live in NY so I keep a close eye on how things are trending. CNN's website has some nice graphs for each state's daily numbers and how they've been trending the last 14 days. NY,NJ,CT have been trending down for a couple of weeks now while the Florida trend line keeps going up. I can't tell the exact numbers but it looks like this last week has been where Florida has started to have more cases per day than NY. I know this topic isn't meant for discussions about numbers and the virus but this quarantine rule placed on these 3 states is starting to look really silly.

I had heard that it was to end early and thst maybe removing the date is step one to see it gone by Phase 3

 

[Sandisw]

Just looked at it to be sure and they will allow 5 adults, but 5th has to provide their own bedding and linens.

I believe that is only for DVC points..cash guests are held to limit

 

[SaintsManiac]

Guys, it's not a ban.

 

[cakebaker]

I have never seen something from Disney that said first dibs were limited to resort guests only. I have only seen that posted here.

True enough that even the original verbiage that no longer exists did not say exclusive. But it was sure worded to make you think that. If resort guests are just on even ground with off site ticket holders, the real incentive to stay on site is gone. But as I said, it certainly fixes Disney's overbooking problem and explains why they opened up reservations for the latest time frame. They no longer need to limit guest capacity. I hope they clarify this soon. I'm sure a lot of on site guests are under the assumption they have first dibs on park access exclusively, even if it's not guaranteed.