CRO: Mad, angry, upset, violated, cheated...

[Peter Pirate]

Man do I hate Disney. I just got off the phone with CRO (just now, I just hung up the phone 30 seconds ago, OK?) and what a rude CM. I told her I wanted to visit Easter weekend and wanted to stay at the GF Concierge. Well, she checked the availability and offered us a room for over 400 bucks a night! Well, I said "no way" I will pay 169.00 a night because I read on the internet that someones sister had a brother-in-law who's mother's cousin stayed at a Disney Concierge for 169.00 per night and "I want that rate!" Well, she wouldn't even check the computer, that #@%&%! I told her I owned 10 shares of Disney stock as as a stockholder was entitled to be treated better than this & if she didn't want me to e-mail Michael Eisner she'd better get with it.

Note: I've been in customer service all of my working life and I know the best way to get what you want is to not take "no" for an answer and pretty much try and be as obnoxious as possible to everyone who could possibly help you...

So, I then asked to speak to a supervisor. After waiting for a full one minute and 22 seconds, that I was paying for, I was really fuming! When that supervisor got on the phone I told her in no uncertain terms what had happened and what I wanted. I added that she must be a pretty lousy supervisor to allow such #@%&*$@ incompetents to be working for her! Well, she hung up on me! Can you believe it? I was stunned knowing that I had money to pay and not believing that Disney, this big, rich Company could care so little about someone as loyal as me. After all we've bought three Disney movies over the last 5 years, visited the Parks twice and stayed on property once. This is certainly no way to treat a valuable repeat customer, is it???

 

[LunarLady]

This is a joke, right? You're just fooling around, yes?

 

[Eeyore2U]

Peter,

Your words speak volumes!!! The RUDE CMs, those HORRIBLE CRO CMs. You as the customer are ALWAYS right!!!!

 

[Goofyposter]

Gooowssh.....I'd switch to de-caf!
Yhuck,Yhuck,Yhuck!

 

[Peter Pirate]

Eeyore2U...I too, knew that you'd understand!


PS Sadly Goofyposter, I don't drink coffee, so this instability is something I deal with daily!

 

[Ladydolf]

I certainly hope it's a joke..if someone talked to me like that on the phone, including my mother, I'd probably have hung on them too.

 

[Eeyore2U]

It takes a certain, ummmmmmmmm, mindset and personality, Peter.

I'm glad someone besides me can see the forest through the trees.

I'm waiting for the lawsuit!!!

 

[VickiVM]

Careful, careful.....

PS...
Was that GV or LV for $169??????

 

[Chuck S]

I certainly hope you've email "Big Mike". Maybe you should've gone tothe stockholders meeting and made a scene!!!!!!

 

[Laura]

oh Peter Pirate, you had me going for a second there....

 

[danacara]

I think an excellent point has been made - I hope some posters are listening.

 

[figment95]

Peter Pirate
Thank you for the reality check!

 

[aahmom1]

I think you should have asked for it for $100 a night, if you're gonna do it, do it right.

 

[Trekker]

I to get the point here.....
Humor is ok - but let's not start taking shots at other posters...

 

[SeaSpray]

ROFL!!!!!!!!!!!!!!


P.S. I'm hoping Peter was poking fun in general, and not at anyone in particular!!!!!!!!!

 

[Tinkerbell2]

As sad as it is, I work in this kind of business.....and yes these kind of people really DO exist. Everybody thinks you need to give them whatever they ask for...and thats just not right!!! Hotels, Motels and resorts have prices, policies and rules for a reason. Why cant the general public understand that??? Everybody thinks they are special...which theres nothing wrong with...but everybody making a reservation or staying at a Hotel need to realize the rules are rules and they are the same for everybody!

(sorry had to vent...this is a HUGE problem where I am!)

 

[Tess]

You gave me a big guffaw to start off my weekend! Sadly, some people do think this is how one gets their way!

I'll bet the CMs have many war stories they could share as those shared here about them! Thanks for the humorous reminder.

 

[eeyore0062]

Too, too funny Peter...thanks for the laugh, and the reminder... unfortunately, all too often people think this is the proper way to get what they want. If they are like that as adults, can you imagine the temper tantrums when they were in the terrible twos and threes?

ROTFLMAO!!!!!

 

[Ted and Holly]

LOL!!!!!!!

What a nice way to make a point! hee hee hee hee heee hee!


Holly

 

[zagafi]

BAHAHAHAHAHA!!! That is classic! Thanks for the chuckle.