Way to go Peter! I wouldn't worry about hurt feelings...when folks post (on any board here on the DIS) about their "bad" experiences with Disney, be it CRO, TDS, etc. no-one stops to think about how those posts hurt CMs feelings. And most of the time those "bad" experiences are simply the result of unreasonable expectations!
CMs do read ALL of the boards here on the DIS, and there have been many hurt feelings as a result of unreasonable criticisms. If there have been hurt feelings as a result of this post, then those folks need to stop a minute and identify WHY their feelings are hurt. Could it be that the original post hit a little too close to home? And if that's the case, then those folks need to take a step back and reevaulate their expectations from Disney.