Credit Voucher Hassle

[shdwstrm]

Has anyone ever had any hassle redeeming vouchers to be used towards the cost of flights.

I'm having SOOOOO many problems with trying to redeem some United travel vouchers.

I posted my whole ordeal in another thread
http://www.disboards.com/showthread.php?t=2757414

Please have a look and give me your insight or opinion

 

[Lewisc]

Looks like you already mailed the vouchers. Not sure what you're asking.

Easy to give $$$ vouchers if most passengers won't be going through the hassle of using them.

Sometimes you can buy the tickets, mail the vouchers and then get an appropriate refund for part of the cost of the ticket.

Not sure why United wants to mail you a ticket. I didn't think paper tickets are available. No reason why a paper verification of E-tickets would have to be sent via secure mail.

I probably would have taken a road trip to the nearest airport with a United ticket counter.

 

[lost*in*cyberspace]

I probably would have taken a road trip to the nearest airport with a United ticket counter.

Seems the easiest thing to do.

As I already noted on the OP's original thread, I assume she had paper vouchers, not e-certificates, so the vouchers had to be presented to a ticket agent to verify their authenticity.

 

[Lavaluma]

We used vouchers once. We had to go to the airport to redeem them. I don't remember being given another choice. When we got to airport, it was a hassle and took a while to get the tickets. We never even used the full amount. We were in a different situation though and felt we shouldn't complain about how difficult the process was. Luckily, we got the vouchers from United overbooking our plane. By voluntarily agreeing to take another plane the next day, we got an extra night in Paris. They paid for our hotel and food. Also, we were upgraded to business class and got vouchers for a future flight.

I'm sorry you had such an ordeal. It makes it even worse that you had to spend so much when they were given due to bad experience. Hopefully, the rest of the process goes smoothly.

 

[shdwstrm]

Seems the easiest thing to do.

As I already noted on the OP's original thread, I assume she had paper vouchers, not e-certificates, so the vouchers had to be presented to a ticket agent to verify their authenticity.

You are correct that they were indeed paper vouchers.

Anyhoo here's a Quick update

I got an e-mail about 20 mins ago from United with my intinerary and my e-tickets.... E-Tickets! Why was I told to send a self adressed envelope if I was going to be sent e-tickets... Sigh!!!! If I had known that, I would have sent them through Canada Post instead of paying and arm and a leg through UPS. I'm gonna wait a few days and keep checking the return envelope tracking number. If I haven't heard anything by Friday, I'm going to complain that I spent all this money to have tickets in hand (as I was told to do so by the United representative) only to be sent an e-ticket. Sooo the saga continues!

 

[shdwstrm]

Update:

So I sent an e-mail complaint to United (since you can only send complaints my e-mail or snail mail..geez) back on the 15th. I got an auto response saying that the current response time for e-mail is 10days. It's now been 15 days and nothing. I'm really ticked. SOOOO I e-mailed them again to complain about the initial issue and that they haven't responded to my first e-mail within the 10 days response time... ARGH!! I am not flying with United again if THIS is how crummy their customer service is.

 

[shdwstrm]

Update!!

So I finally got a response to my original complaint e-mail.... They offered me a 20% off certificate for 1 ticket to be used within 1 year. I don't get to travel that much so this ulitimately proves useless to me.

I e-mailed them back telling them that I clearly told them I did not want another voucher, and the same applies to this certificate for the reasons that I just stated above. I then told them that I amd still standing firm by my original request for compensation. To have the seats on my reservation be upgraded to Economy Plus at no extra chage to me.

Geez these guys are a bunch of idiots!!!!