Cranberry or Pineapple??

[Jsme]

I ordered this gorgeous dress on ebay. I tcame today and it has hunge runs on the back straps. The dress has the emphasis on strapless that crisscross across and open back line. It appears someone tired on the dress that was way too big for it and popped the material making it run and has holes in the seams where every run is located.

I am so mad. The dress itself is gorgeous but then you look at the back and it is just awful. I am furious at the company that sold it on ebay. They did not post it has anything wrong with it. Matter of a fact the dress the did post is another dress because it does not have runs on the material. The runs are so bad that all it is, is tiny strings barely holding it together. They do have a refund policy but I am mad because I paid almost $10 in shipping and insurance when I would never have bought the dress damaged as it is. I called my American Express card and they told me to call them back when I have mailed the dress back and I have a return receipt in hand.

What would you guys do? The company that I bought the dress from will not refund my shipping. I really feel like the owe me the shipping since I would not have ordered the dress when it is damaged.

It is a company and not an individual. The company has good feedback but prior to buying I did find one bad one that said something very similar to what has happened to me. The buyer put bad feedback on stating that the dress was damaged and was not disclosed and the seller put horrible feedback on that person. I have 100% feedback. They said this person lied and that the dress did not have anything wrong with it when it was mailed. Well when I pulled the dress out of the package I saw the damage. There is no way that company did not know there was damage. I am going to be very upset if they put bad feedback on my account.

 

[cristit14]

That is terrible. I would get my money back for sure. I don't know how it works for the shipping though. Brad does all of the ebaying (is that a word ) at our house. He has had things he got refunded on before, but they were from individuals, not companies and I don't know if he got his shipping back or not. I would ask him, but he has taken Jacob to Tae Kwon Do and isn't home yet.

 

[Jsme]

No they do not normally give you shipping back. But I am furious that they mislead you on the auction. They even have perfect pictures of a dress like the one I bought. When you look at my thread and look at the pictures you will see what I mean. The dress is so damaged and looks awful in the back. I really am furious.

Here is a thread I started with pictures of my dress. http://www.disboards.com/showthread.php?t=1924773

 

[cristit14]

Selena, I read your other thread. It said there was proof that it was damaged from the sender. Does that mean that they are refunding you without question? And if they are can you just get the refund without sending it back? I would tell them if they want it back they need to pay for the shipping.

 

[ImMarcik]

I think you guys would end up getting me hammered playing I Never, all being so angelic and innocent as you are.

I see you were talking about me while I was gone.

 

[ImMarcik]

I'm back and so totally exhausted. I had a blast. Anyone miss me?

 

[Jrsy Boy]

I'm back and so totally exhausted. I had a blast. Anyone miss me?

I did! Discussions have been far to conservative; not enough hotness...

 

[ImMarcik]

Awwww, well I could tell a few HOT Vegas stories.

 

[Jrsy Boy]

Awwww, well I could tell a few HOT Vegas stories.

Promises, promises...

 

[ImMarcik]

Aerial going to Freshman orientation with her bff Marci

 

[jiminyC_fan]

Yay, the gang is all here. Missed everyone yesterday.

Cristi, I feel so bad for Rachel.

Marcie, WELCOME BACK!! It was so quiet around here. Can't wait to hear about the trip.

Selena, that really sucks about the dress. I don't know how to even help you. I just don't buy ebay so I am pretty dumb with all that. I just bought a wrist camera strap directly from a store and it was so big that it would fall off my wrists. I hated to return it because total with shipping was 23.00. For me to ship it back was 10.00. Not a good feeling!

 

[Jsme]

Selena, I read your other thread. It said there was proof that it was damaged from the sender. Does that mean that they are refunding you without question? And if they are can you just get the refund without sending it back? I would tell them if they want it back they need to pay for the shipping.

Cristi I actually do a lot of research prior to buying things from ebay. In this case I had actually seen this dress before in a store. So I knew that the dress was damaged. I also contacted another seller on line that has the same dress but a different color and he said that the dress is all the same material and the material has no designs to the dress. This way I have even more proof of the damage.

Prior to buying the dress I sent a message to the seller and asked if it were damaged. I did get a reply and the message said it had no damage. I printed this off and I also printed out the aution page and then the winning bid page. I always do this because sellers can and will go back and change their description.

I got a reply saying the dress was damaged. Today I called the company and Chaim said that it stated the dress had holes in the back on the auction. I told him that it did not and that I had printed those pages. At this time he instantly said he would refund all of my charges including the shipping. Which is a total of $41.70. I will leave positive feeback of 5 stars and I will state the dress was damaged, there was no description on the auction of the damage but the company did refund all of my charges. I think that is only fair. Now if he does not refund my charges, I will then call American Express back and dispute the charges.

I have also dated and timed my phone call in a letter that will be sent along with the copies of everything I have and the shipping invoice. I am going to ship it back priority mail with return receipt. This way I have proof of when they receive the package. Of course it is at my cost but this way they can not try anymore funny buisness.

I learned from a pro on ebaying. You always take care of yourself and make copies and prints of everything you buy before and after winning the auction. This way you have proof of what happened.

 

[Jsme]

I have been buying and selling on ebay for 4 years. I have a perfect 100 as my rating. I am really the dream buyer for a seller because I pay within seconds of winning a auction unless I am bidding on several items from the same seller. In this case prior to buying one thing I message them and let them know unfront what I am doing. I have never went against any rules the seller had posted on an auction. Meaning if they say you must pay within 5 days I still pay within that time period and like I said that is only when I am buying more than one item.

I also am a good seller. I have not sold a lot but I have always gotten back wonderful feedback on every sale.

I think when you use ebay you must protect yourself. As I stated in the above post, I learned to do this before I ever started. My friend taught me well.

 

[ImMarcik]

I posted a lot of pics on myspace. I will sift through them and post a few here with a report.

I guess I'll start at the beginning.

The plane ride was pretty smooth and uneventful. I read Breaking Dawn all the way. I love the Twilight series.
So, I get to the airport and on the way to the baggage claim and I hear my name. Deb recognized me from my carryon luggage. I got my luggage and we took a shuttle to the resort and dropped our bags off in the room. Then we headed down a bar in the resort called Kahunaville, where we each got a very expensive $17 drink and unwound a while. After that we went up to the room to get all dressed up and went out to eat at Kokomo's. I got Filet Mignon with shrimp. Very nice dinner. I also had a very strong Washington Appletini. It gave me a nice little buzz. We were all pretty tired, so it was a lowkey night but next we went to Mystere. That was a really cool show. After the show we just went to bed. Of course we had to take a pic with the hot Canadian we rode the elevator with

 

[Jsme]

Good trip report so far...waiting for more.

You look great. Love the dress. The Canadian was HOT

 

[ImMarcik]

Good trip report so far...waiting for more.

You look great. Love the dress. The Canadian was HOT

Oh there are much hotter hotties we took pics with.

That's the same dress I wore on my cruises.

 

[cristit14]

Welcome back Marci! It looks like you had a great time on your trip!

Selena, I am glad that it worked out with the dress and he is refunding everything.

 

[Jsme]

Welcome back Marci! It looks like you had a great time on your trip!

Selena, I am glad that it worked out with the dress and he is refunding everything.

Now let's cross our fingers he does what he promised.

 

[jiminyC_fan]

Selena, sounds like everyone is handling their end on the dress situation pretty well. Good for you!

Marcie, loving the trip report. You had my mouth watering at the Washington Appletini!

I have been talking to someone that was on the PC cruise with me and she got a phone call from someone on the ship today. She said that the comedian last night was poking fun at some newlyweds and she thought it was Heidi. I can't wait to hear from Heidi! They are in Cabo San Lucas today and took a snorkeling excursion.

 

[Jsme]

Selena, sounds like everyone is handling their end on the dress situation pretty well. Good for you!

Marcie, loving the trip report. You had my mouth watering at the Washington Appletini!

I have been talking to someone that was on the PC cruise with me and she got a phone call from someone on the ship today. She said that the comedian last night was poking fun at some newlyweds and she thought it was Heidi. I can't wait to hear from Heidi! They are in Cabo San Lucas today and took a snorkeling excursion.

I can not wait to hear either!! Inquiring minds NEEDS to know.

Is Cabo their first port?

We are going to go to Cabo Wabo for a waborita and a tshirt for Jeff. Then on to Medano to Mango Deck, The Office and Tabascos. I am thinking of parasailing there.

I am scared of the water on the West Coast...they have Great Whites that are waiting for tasty morsels to eat.