COVID cancel policy

[paladin732]

Hi!

We have a concierge room booked and want to know if anyone knows if the following still applies:

https://disneycruise.disney.go.com/faq/health-safety/covid-policy/

Seems like it still applies as I don’t see any limited date on it.

The policy essentially states that if you test COVID positive right before the cruise, you can get a full refund (and doesn’t seem to exclude any room type).

What if a member of my traveling party tests positive for COVID-19 prior to the cruise?

A:
Guests who test positive for COVID-19 within 10 days of their sail date can apply their cruise fare toward a future sail date or receive a refund in their original form of payment without Disney-imposed cancellation fees. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.
When applying the cruise fare toward a future sail date:

• New sail date is subject to availability
• If an offer was used to book the original sail date, it may not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy

If you booked your reservation before December 9, 2022, you can view information about the Flexible Refund Policy here

 

[Cheburashka]

Hi!

We have a concierge room booked and want to know if anyone knows if the following still applies:

https://disneycruise.disney.go.com/faq/health-safety/covid-policy/

Seems like it still applies as I don’t see any limited date on it.

The policy essentially states that if you test COVID positive right before the cruise, you can get a full refund (and doesn’t seem to exclude any room type).

I don't think this policy is still in effect. I tested positive for Covid within 10 days of my cruise last summer, and was told they hoped I would get better in time for the cruise and be able to travel. No refund.

 

[paladin732]

I don't think this policy is still in effect. I tested positive for Covid within 10 days of my cruise last summer, and was told they hoped I would get better and be able to travel. No refund.

It’s interesting, as it’s still listed in their website and easy to get to:

https://disneycruise.disney.go.com/faq/health-safety/

It’s the 13th question.

 

[dad of 3 addicted to DCL]

I'd call DCL to confirm. That's not something I'd want to leave to chance and others experience/opinion on a chat board

 

[Genie+]

Within the last 6 months planDisney has confirmed it.



I’d definitely try an e-mail to get that in writing specific to our trip.

They also explain:

“Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

When applying the cruise fare toward a future sail date:

• New sail date is subject to availability
• If an offer was used to book the original sail date, it may not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy”

Without travel insurance or depending on the deal, it might be troublesome even if this policy is still in effect.

 

[Dug720]

Within the last 6 months planDisney has confirmed it.

View attachment 844535

I’d definitely try an e-mail to get that in writing specific to our trip.

They also explain:

“Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

When applying the cruise fare toward a future sail date:

• New sail date is subject to availability
• If an offer was used to book the original sail date, it may not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy”

Without travel insurance or depending on the deal, it might be troublesome even if this policy is still in effect.

Just a note. "Plan Disney" confirmed it. They frequently have misinformation. I'd want it directly from Disney Cruise Line.

 

[lanejudy]

Echoing the suggestion to confirm directly with DCL. If the policy is still
In effect, I wouldn’t be surprised if a home test is no longer acceptable and you will need medical documentation.

 

[iluvthsgam]

The linked website in the first post does not include any of the COVID-19 language quoted. It is safe to assume that DCL is now back to normal re: covid-19? No more ability to cancel with any refund due to COVID-19, yes?

 

[Mommb]

The linked website in the first post does not include any of the COVID-19 language quoted. It is safe to assume that DCL is now back to normal re: covid-19? No more ability to cancel with any refund due to COVID-19, yes?

Yes, since it appears that the wording for special consideration has been removed, I would assume that the policy for cancelling due to COVID-19 is now the same as for any other cancellation. If a member of your party needs to cancel, it wouldn't hurt to call to check on options, but I would not count on being able to get a refund or reschedule without penalty. If you have insurance, it may reimburse for cancellation fees, depending on the policy.