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rule #1...why do people keep forgetting to quote the OP???)
What "something more" could you possibly have asked for???
I think you asked the CM everything you could have. There was nothing else she could say or do. As mentioned, it is always best to take your own camera into the parks. There are far too many magical Disney moments to be had to not have your camera handy. There are characters that rarely have a Photopass photographer ever, and even the ones that usually do are still not guaranteed to have one every single time. The most important thing is that they got to meet Rapunzel and get her autograph.
Since most people are responding to the OP, why bother quoting that post??? If I'm responding to something else, I will quote it...as in below.
Is it just me who NEVER uses Photopass? Why pay money for shots you can take yourself? I just have a regular point and click camera and have taken so many great photos with it... Even if there is a Photopass person there, I have never paid for their service. I just take my own photos... Yeah, that means I'm not in a lot of the pics, but oh well.
I use it on 'most' trips. I don't buy it ahead of time though. I have found a few shots that PhotoPass people have taken that have been very, very good. The majority have not been all that wonderful. I will order the few that I like, then scan them at home.
But, here's the thing. While there are usually plenty of PhotoPass people around, I still bring my camera..every single time. I have it on a lanyard, so it's not a pain to carry. I make my dd, now 18, a scrapbook via Shutterfly, every few years. I have some incredible shots from the parks. I wouldn't have had those if I had not had my camera with me..and no, they aren't all shots that PhotoPass could have taken. I used to take hundreds upon hundreds of photos. I'm down to about 80 or so per trip, if that. If I'm on a solo trip??? Even fewer. But, I do like to have shots taken of the group I am with at any given moment. I have found CMs to be very good about taking shots for us..it's actually funny to see the CM with about 12 cameras!!!
I'm sorry the OP had such a disappointment. It's too bad that Disney gets us accustomed to having PhotoPass there, and then, when we count on using them, no one it there to take that important shot. I would be disappointed as well. But, after many trips to WDW??? I have learned to control my own vacation. I have my camera and my phone handy at all times. I try not to use the cellphone very often...just in case I need it later in the say. That battery always seems to wear down just when I need the phone the most!!!
I have taken photos for other guests, people I don't know. I have sent them a copy of the shot via email. Has always worked out fine. But, I can understand not wanting to ask the person behind you in line if they will do that. That's really something that should be offered first, not asked for.