Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

[mousefan73]

Extras I would expect (OBC- discount on next sailing) for one off things. Maybe a hurricane as a not required but given in kind ( no commercial risk as there is a foreseeable end) or cruise line error ( dry dock mistakes that cancel sailings such as the Oasis last year).


This situation is different DCL is just a much a “victim” of the situation as us as customers. This is truly force majeure.

 

[mousefan73]

Off topic but music Festival south by southwest in Austin Texas starting next week just cancelled. It draws 400,000 people . yikes.

Yup, no hotels are negative cash flow ( cancellations- no new bookings) , vendors, concert facility workers. Income for event folks AND tax revenue which is relevant as who will bail us out??

 

[starry_solo]

I guess everything is a crap shoot nowadays. We are sailing the Jun 1 Alaska cruise (of course our PIF has come and gone), but have to go through Toronto Airport. There have been quote a few cases in that neck of the woods. As I posted in another post, I did get insurance through Disney (as well as use Disney Air), I told the DCL reservationaist I wanted insurance that covered cancellation for anything. She said - oh, sure we have that. It was easier at the time just to go with them. Well, lo and behold - their all inclusive cancellation only gives back 75% of the trip. Our trip is $15K. Even, if they move their plans to cover Jun 1+, two of my travellers are my kids who are graduating grad school. This was a present to them. Well, there is no way I could reschedule for next year. It is highly unlikely being new to the job market, they would both get the same vacaction dates. I would lose a huge chunk of change.

Check with the credit card company that you used to pay for the cruise with to see if it can cover the rest?

 

[xiphoid76]

Why? Is the OBC for something that will reduce your chances of getting the virus?

No, but an incentive like Carnival is doing to get you to go on the cruise.

 

[mousefan73]

Apologies if this has already been asked. Given that it could serve as precedent for future cruise problems/quarantines, does anyone happen to know what will happen if passengers on the Grand Princess come back as COVID-19 positive? Would healthy passengers be allowed to disembark, or would the entire ship be quarantined for 14-days like the Diamond Princess?

Honestly a good question and I think there is no definitive answer. Dependent on who has jurisdiction. Being in the US most likely the CDC decides.
. Here the cruise line have no control.

 

[NokOnHarts]

I don’t think anyone knows the answer but I’m also very to see how that plays out. For me (cruising in April as of now) my biggest worry is quarantine and how it would be handled. I wish the cruise lines would come up with a policy on this before I make the decision of whether or not to sail.

I personally know nothing about how this is decided but I did ask about it today when I called. I was told by the CM that they have to follow what the CDC (and others, etc) recommend in these situations and it's not really or fully a cruise decision as to what passengers will be told to do. That was the answer I expected but it doesn't make me feel better as I assume the CDC or any similar agency will recommend people stay in their rooms.

 

[starry_solo]

Apologies if this has already been asked. Given that it could serve as precedent for future cruise problems/quarantines, does anyone happen to know what will happen if passengers on the Grand Princess come back as COVID-19 positive? Would healthy passengers be allowed to disembark, or would the entire ship be quarantined for 14-days like the Diamond Princess?

My guess is they disembark and then get quarantined on land. Because it seems to take a while to show up

 

[Coffee66]

Yup, no hotels are negative cash flow ( cancellations- no new bookings) , vendors, concert facility workers. Income for event folks AND tax revenue which is relevant as who will bail us out??

On line petitions prior to cancelled concert thought it should be. This was a good decision

 

[GOOFY D]

Maybe you can't travel next year due to other commitments. Why should you lose your money. Why not no restrictions on time to book.

They are not telling you it has to be a year from now, but you have a full year to use the credit (so any time within the next 12 months). If the outbreak continues, I would imagine that may even get extended. That seems pretty reasonable given that I do not think Disney has had one reported case on any of their cruises.

 

[Gentry2004]

Honestly a good question and I think there is no definitive answer. Dependent on who has jurisdiction. Being in the US most likely the CDC decides.
. Here the cruise line have no control.

Cruisers around the country are paying close attention to what happens to this boat. If they announce a 14-day on-boat quarantine, people are going to panic even more than they already have, IMO.

 

[SamFaniam]

On line petitions prior to cancelled concert thought it should be. This was a good decision

It's not just a concert, SXSW is a week-long event with hundreds of activities. This will be devastating to Austin.

 

[Coffee66]

It's not just a concert, SXSW is a week-long event with hundreds of activities. This will be devastating to Austin.

Depends on how you look at it. Better be safe than sorry.

 

[MarkLT1]

They are not telling you it has to be a year from now, but you have a full year to use the credit (so any time within the next 12 months). If the outbreak continues, I would imagine that may even get extended. That seems pretty reasonable given that I do not think Disney has had one reported case on any of their cruises.

That is not what we were told when talking to DCL this afternoon- the CM we were on the line with told us we had to sail within 1 year of your original cruise date to use the credit. (unless I am misunderstanding what you're saying)

 

[cwis]

That is not what we were told when talking to DCL this afternoon- the CM we were on the line with told us we had to sail within 1 year of your original cruise date to use the credit. (unless I am misunderstanding what you're saying)

Not sure the different between your interpretation and the post you quoted? Seems you both say a new cruise has to be booked with sailing up to 12 months after the original departure date?

 

[smmco]

Not sure what you call cancellation waiver. xGT rates must be paid in full when booking, the Covid-19 exemption allows you to change any rates (including xGT) and have a credit for a new cruise valid for up to 12 months after your cruise.

I guess I was wondering if the ability to change would apply to GT rates. It doesn’t specify. I’m assuming it would or no one is going to book the GT rates.

 

[MarkLT1]

Not sure the different between your interpretation and the post you quoted? Seems you both say a new cruise has to be booked with sailing up to 12 months after the original departure date?

I read the original post (GOOFY D was responding to) as "I don't have any good dates in the next year to cruise, so this 12-month window does me no good" then GOOFY D's response as "You only need to apply the credit to a new cruise you put a payment down on in the next 12-months, you don't necessarily have to sail in the next 12 months."

 

[momoftwins]

Check with the credit card company that you used to pay for the cruise with to see if it can cover the rest?

We used our Disney Visa to pay for the trip. They offer no insurance at all. I do think the only thing they have is for baggage delay.

 

[Dreams&wishes]

Do you know which Caribbean cruise did this man come off!? I hadn't heard anything until now that he has died!

 

[DIS_MIKE]

A little confused about the $300 pp fee if you cancel. I don’t see anything on page 35 explaining that and DCL has not sent me the email even though my cruise is in May.

 

[cwis]

I guess I was wondering if the ability to change would apply to GT rates. It doesn’t specify. I’m assuming it would or no one is going to book the GT rates.

It is my understanding as well. Once you book a cruise (be it a xGT rate, or a regular rate past the PIF date) the money is already in the pocket of DCL.

This is all about increasing their cash flow.

I read the original post (GOOFY D was responding to) as "I don't have any good dates in the next year to cruise, so this 12-month window does me no good" then GOOFY D's response as "You only need to apply the credit to a new cruise you put a payment down on in the next 12-months, you don't necessarily have to sail in the next 12 months."

Thanks, that makes sense. I believe the updated terms on DCL are very clear on the situation, you have to book a new cruise on a window that depends on your original sailing (12 or 15 months).