and it will certainly not be our last!!
We had a fabulous trip and great stay at CSR.
Our arrival: We arrived at the resort around noon. We did online check in and walked right up to the counter. (There wasn't a line for regular check in at that time either). I will say I've seen some not sure about the difference and can attest there were times that the line wrapped all around for check in, however online check in was practically empty. Will go that route again.
We received all of our information and was happy we received the building I requested. I had it noted on our res water view, no pool, casitas area. We had casitas 3 and a great view of the lake, few steps away from the elevator.
Our room/mousekeeping: Our room was comfortable for the 4 of us, beds and pillows comfy. Our tv was unplugged from the back but a quick phone call fixed that. Our fridge wasn't cold, but we didn't use it so never called about it (hindsight maybe I should have for the next guest if there was something wrong with it) Mousekeeping came everyday except for the day after our first night. I had to call for more towels since we used the ones we had at the pool. Every other day though our room was clean when we returned from the parks.
Rix: My son is addicted to their banana bread!! We used Rix for mug refills and the bread but that was all.
Maya Grill: One of the better meals we had. They suggest reserverations but we got a table right away without one.
Pepper Market: I have mixed feelings about Pepper Market. We ate there a few times, I do not see what the servers do to require a gratuity. We hated the breakfast, but enjoyed the food for other meals alot. Rockin frys! We all felt the place was unorganized and would of enjoyed it better if it was done a little differently.
Laundry room: We had some rain and decided to do laundry there instead of dragging it all home. It took me over 4 hours!! Out of 4 washing machines two didn't spin out properly and 3 dryers weren't working well. Had to keep switching clothes/dryers around until it was done. Neither change machine was working which meant 3 trips to El Centro for change. (Would of done it in one trip had the machines worked properly)
Casistas quiet pool: My daughter could of spent her entire week here. We stopped between the health club and laundry room where they keep towels out so we didn't have to take from our room. Nothing much to say about it other than it was nice and for the most part quiet : )
Concierge: They were very helpful in adding park ticket days, providing change, and answering general questions (we had a few since this was our first trip).
The grounds: We enjoyed walking around, appreciated how clean everything was kept, and found even though 3 conventions passed through while we were there it was still quiet.
My only complaint. Our last night of stay was added on seperatly as room only. When I went to pick up my key for the last night they insisted that I had to pay even though I had my confirmation of payment from January. The cm suggested that I stay at all stars since it would be cheaper. I was in tears!! Refused to move to another resort because I paid for CSR. He gave me the key cards. I went back to my room, called my bank, confirmed the payment went through and brought all the info back to a manager who assured me not to worry and he would get it taken care of. The next moring check out day, I received a bill for the $157 again! I didn't let it bother me this time, we check out and will just wait and see if they get it cleared up or if they send me a bill take it from there.
We are already talking about another 2 trips this year. A short one for DH and myself and another week for the family and we'll be booking CSR even with the few hiccups we had. : )
We are so excited. After our 1st stay last year my DS10 said he never wants to stay anywhere else.
We aren't crazy about the Pepper Market but.....My DS and DH loved the Buffalo Wings. I hope they are still on the menu...does anyone know?
