May I remind you that EVERYONE makes mistakes. I really don't believe your safety was in question. Never have I met a CM with malicious intent to put someone in harm's way. This same exact thing happened to my friend and I at a hotel we stopped at on the way back from WDW. Were we mad because it was 4:00am? Yes. Did we go down to the desk and ask what happened? Yes. Did we end up getting a perfectly fine room? Yes. At a resort we stayed at on Cape Cod, the front desk assistant walked into our room. We were the only people staying in the particular building across the street from the beach. This resort still had actual keys for the doors, no cards! She let herself into our room. What did we do? We laughed. To this day, we have NO CLUE how or why it happened. To tell you the truth, it makes for a pretty funny story. Stuff happens! The thing I don't understand is that you were placed in a room that you "hate" at CSR. Hate is a really strong term to use when I'm pretty sure all of the rooms are the same, aside from the suitesAs far as robbing the room.. of what? h2o products? WDW is a pretty safe place.. which is why we rarely hear of anything bad happening on property. What would a free upgrade have done besides give you a different duvet and wallpaper? So sorry a CM made a mistake and it had to ruin your whole trip.
I agree, story seemed a little more dramatic than it needed to be. Don't see where anyone's safety was compromised.