Contract not available for online booking

[RedSonya]

I have 2 contracts, one direct and one resale. They both have points available for 2021 to book reservations and I've never had an issue with online booking. However over the past week or so only my resale contract is available to book, I don't even have the drop down to change the contract. When I look at the dashboard I can see both contract and everything seems normal, just weird on the booking. Any ideas what might be happening and how I can get it resolved (hopefully without calling MS!)?

 

[HappyDisneyWife]

Yikes. That’s incredibly odd. Sorry! I would try the chat feature first, but be prepared to still make the call ☎

 

[myth2001]

I assume this is not the case, but is the booking outside the seven month window at a non-home resorts for the direct contract?

 

[Sandisw]

If it was the direct showing, not resale, it could have something to do with the issues with borrowing, but for a direct contract?

The only thing you mention is the drop down and that only happens with two memberships. Or do you mean when it comes time to book only one contract comes up to check to use?

Probably going to need to call as this isn’t typical. So sorry!

 

[RedSonya]

I have 2 contracts, with 3 home resorts, all the same UY. When I book I can choose which contract I want to use with a dropdown. It's weird that the resale contract is the only contract displaying and I can't get the direct contract which is usually the default contract that loads when I start the booking process. I can't get the direct contract for any dates. I've booked online for years without issue and I currently have 5 reservations that I can see in the dashboard booked with both contracts. I've never even heard anyone mention this issue before so I guess I'll plan for a long hold with MS. I hope it some easy to resolve tech glitch.

 

[gillep]

I have 2 contracts, with 3 home resorts, all the same UY. When I book I can choose which contract I want to use with a dropdown. It's weird that the resale contract is the only contract displaying and I can't get the direct contract which is usually the default contract that loads when I start the booking process. I can't get the direct contract for any dates. I've booked online for years without issue and I currently have 5 reservations that I can see in the dashboard booked with both contracts. I've never even heard anyone mention this issue before so I guess I'll plan for a long hold with MS. I hope it some easy to resolve tech glitch.

Only mentioning this because someone else posted booking issues due to this cause. Is there any chance there is an issue with your dues payment on this contract? Maybe the payment wasn't applied correctly? Just a thought since it happened to another on the DIS. Good luck getting it figured out.

 

[RedSonya]

Only mentioning this because someone else posted booking issues due to this cause. Is there any chance there is an issue with your dues payment on this contract? Maybe the payment wasn't applied correctly? Just a thought since it happened to another on the DIS. Good luck getting it figured out.

Thanks, I saw that post too and was hoping that was the problem which would be an easy fix. But I use auto-pay and it was still accurate. I did spend 2.5 hours on the phone today with MS, mostly on hold. After a 55 minute wait I got through and they started to trouble shoot the issue and put me on hold to get an IT consultant. They came back after a few minutes for more info and put me on hold again, but it actually disconnected me so I had to call back and on hold again. I'm not sure why they can't call us back when we get disconnected since they have our number. :| Anyway once I got through they could get it fixed but I'm not really sure what the issue was. Apparently when I was browsing availability I was logged in on both my computer and my phone and had to change my PW which got me stuck in some loop and I broke the link between my contract and my login info. I'm not very tech savy so I'm not really sure what it all means, but they fixed it and everything works again.

On a side note, once it was all fixed I asked about adding 2 days to a ticket I bought last year for a cancelled March trip. MS said they couldn't adjust an old ticket, they can only sell new tickets but they'd transfer me to the ticket office. So another hour on hold and they actually transferred me to hotel reservations which couldn't help me so they gave me the phone number for the ticket office which actually was the number for a DVC resale company, extremely weird. I feel like I'm in some strange WandaVision episode!

 

[myth2001]

Hope your ticket issue is resolved already, you should be able to just called the regular Disney ticket office (407) 939-5277
Seem like you have one of those expiration extended to 9/26/2021 tickets, which can be used non-consecutively.
Just FYI:

• If it have never been used before, then CM can change it to a new dated ticket with more days added. But now constrained to the new dates you provided
• If it has already been partially used, then the phone CM would not be able to modify it.