jenfur
DIS Veteran
- Joined
- May 3, 2000
- Messages
- 1,402
Well, I am truly embarassed....
I called Connections as soon as the phone lines opened and they were VERY nice. I spoke to a great supervisor who went through all their records on my account and saw no double charges but offered to attach a service request on the account to make sure no double charges were made. This call made me feel alot better about the company.
SO, at 9:00am, I called the bank. Explained the problem and told them to check for any double charges. There was, from WEBCERTIFICATE! I added funds to my account so I would have the amount to order more tickets for my Mom, brother and his GF. They doubled charged BOTH! I had four charges for $204.00! The teller said she could remove two but I would be responsible if they did end up going through. I don't think it will since I never actually recieved the overcharged funds into my Webbie account.
So, I would just like to say a BIG sorry to Connections ( I will probably KEEP the membership). I think that all of the problems cited on these boards made me overly nervous about them and because something went wrong when I did, I automatically assumed it was them. Add me to the list of "no problems with Connections".
Also, I still love my debit card. The main lesson I learned- Don't order anything on the weekend when the bank is closed and you have to wait 48 hours to get problems resolved.
I called Connections as soon as the phone lines opened and they were VERY nice. I spoke to a great supervisor who went through all their records on my account and saw no double charges but offered to attach a service request on the account to make sure no double charges were made. This call made me feel alot better about the company.
SO, at 9:00am, I called the bank. Explained the problem and told them to check for any double charges. There was, from WEBCERTIFICATE! I added funds to my account so I would have the amount to order more tickets for my Mom, brother and his GF. They doubled charged BOTH! I had four charges for $204.00! The teller said she could remove two but I would be responsible if they did end up going through. I don't think it will since I never actually recieved the overcharged funds into my Webbie account.
So, I would just like to say a BIG sorry to Connections ( I will probably KEEP the membership). I think that all of the problems cited on these boards made me overly nervous about them and because something went wrong when I did, I automatically assumed it was them. Add me to the list of "no problems with Connections".
Also, I still love my debit card. The main lesson I learned- Don't order anything on the weekend when the bank is closed and you have to wait 48 hours to get problems resolved.
Ok, I'll take back my comments about Connections making an error,but I still don't think they're worth the trouble..for me at least. Glad you got your problem figured out!
