guaranteed connecting rooms at AKL. The word "guaranteed" is on the reservation. The CM told us that due to the size and ages, provided there were enough connectable rooms at the time of our booking,
That CM would have to be wrong - sorry, Buzz! Especially since rooms are not assigned until some time between actual arrival and a few days prior to arrival, and because any given room or room type's availability can be affected by a number of sources - such availability at booking could likely not be a guarantee of actually getting connecting rooms. This is especially true when there are enough adults that one can stay in each room, whether it connects to the other room or not.
Let's use the KaytieEldr Resort and Spa as an example

- We have 100 rooms.
- Fifty of those rooms have connecting-to-the-next-room inside doors.
- - Thus, there are twenty-five pairs of connecting rooms
- Five of the connecting rooms are handicap-accessible
- Tonight, all five of the accessible rooms are booked and occupied by Guests who need those facilities but whose parties fit in one room each
- Now we're down to 45 connecting rooms, but only twenty available
pairs of connecting rooms
- Twenty-five parties arriving today have requested connecting rooms; only twenty parties can be accommodated*.
- As a family-oriented hotelier, my room assigner knows that the mom traveling solo with six kids needs connecting rooms more than the couple traveling with two kids and the husband's parents, or the four adult friends traveling together, etc, and will assign the rooms accordingly.
*Technically, 22 parties can be accommodated - but two of those parties will be occupying four of the five rooms that connect to the already-occupied accessible rooms, and not rooms that connect to each other.