Condom in bed..

[StraightToDumbo]

Disney will do a lot for a dissatisfied customer. Just don't wait until you get home. Deal with it NOW. Perhaps the compensation may include something you can use on THIS vacation.

 

[Disneylover99]

I get why the OP asked for a resort change. She had already complained about the room, then found the used condom after. Isn't anyone else thinking that the sheets on that bed weren't changed? If that's the case, the maids are not doing their job at that resort and I wouldn't have wanted to stay in another room there at that point either.

 

[Westcoastwild]

I get why the OP asked for a resort change. She had already complained about the room, then found the used condom after. Isn't anyone else thinking that the sheets on that bed weren't changed? If that's the case, the maids are not doing their job at that resort and I wouldn't have wanted to stay in another room there at that point either.

Yeah, but housekeeping could be lacking anywhere. And there is more than one housekeeper working Pop anyway.

What would you do if this was in a normal hotel? I mean you'd be in another room at that hotel. Or they would clean that particular room and stick you back in it. You wouldn't get your money back just because you choose to walk away from the hotel based on that first room.

 

[Disneylover99]

Yeah, but housekeeping could be lacking anywhere. And there is more than one housekeeper working Pop anyway.

Well sure. Bad housekeeping can happen anywhere. But in this particular situation, it did happen at Pop. I can certainly see the OP's mindset after realizing bedsheets weren't changed after she had already been down to complain about something else.

What would you do if this was in a normal hotel? I mean you'd be in another room at that hotel. Or they would clean that particular room and stick you back in it. You wouldn't get your money back just because you choose to walk away from the hotel based on that first room.

It depends. There'd be lots of factors to consider. Length of stay, price, attitude of front desk/manager etc... But honestly? If they refuse to refund a one night's stay based on all that? I'd probably be once and done at that hotel.

 

[maxiesmom]

Disney will do a lot for a dissatisfied customer. Just don't wait until you get home. Deal with it NOW. Perhaps the compensation may include something you can use on THIS vacation.

I think the upgraded resort is something the OP has for use on this vacation. Going from a resort that has a standard room rack rate of $162 to one that has a rate of $252 is pretty nice compensation. It doesn't pay to be greedy, that may get the OP on the list Disney has for problem guests.

 

[Westcoastwild]

Well sure. Bad housekeeping can happen anywhere. But in this particular situation, it did happen at Pop. I can certainly see the OP's mindset after realizing bedsheets weren't changed after she had already been down to complain about something else.



It depends. There'd be lots of factors to consider. Length of stay, price, attitude of front desk/manager etc... But honestly? If they refuse to refund a one night's stay based on all that? I'd probably be once and done at that hotel.

Right. But you wouldn't get your money back if you walked out. That's my point.

I'm saying I get the OP's frustration- at that point I probably would have totally lost it. But bare minimum fix" would be a deep clean and keeping that room. A "good" fix would be putting them in an entirely different room in Pop, preferably one step up than what they had. Disney went above and beyond by putting them in an entirely different, more expensive resort.

 

[BK2014]

that may get the OP on the list Disney has for problem guests.

Does such a thing really exist? And if so, who has access to it? Or does their system somehow flag the reservation when it is made by a "problem guest".

I agree it doesn't pay to be greedy, but it seems like it would be an overreaction by Disney to then label OP a problem guest, rather than just declining the requests for additional compensation.

 

[Disneylover99]

Right. But you wouldn't get your money back if you walked out. That's my point.

You might. A good hotel doesn't want to screw their guests over if there are legitimate complaints.

I'm saying I get the OP's frustration- at that point I probably would have totally lost it. But bare minimum fix" would be a deep clean and keeping that room. A "good" fix would be putting them in an entirely different room in Pop, preferably one step up than what they had. Disney went above and beyond by putting them in an entirely different, more expensive resort.

To me, a fair/reasonable fix would be an offer to move to another value, maybe with a comped night. A good fix, (which they got) would be a move to a moderate.

 

[CampbellzSoup]

Obviously there's no excuse for poor housekeeping. But one other thing that came to my mind is that we shouldn't leave our rooms in "pigpen" status just because someone else is doing the cleaning. I mean seriously, leaving a condom in the bed and expecting housekeeping to pick that up for you? Disgusting. I have to wonder what state the room was in before housekeeping came in.

Again, no excuse for poor housekeeping. But I think multiple lessons can be learned from this thread.

Agreed. Makes you wonder what someone's home life is who leaves a room disgusting like that.

 

[Westcoastwild]

You might. A good hotel doesn't want to screw their guests over if there are legitimate complaints.



To me, a fair/reasonable fix would be an offer to move to another value, maybe with a comped night. A good fix, (which they got) would be a move to a moderate.

But that's holding Disney to different standard. That's my point. I find that ridiculous. There is no expectation in an off property hotel that they'll move you to a more expensive member of the chain.

 

[Disneylover99]

But that's holding Disney to different standard. That's my point. I find that ridiculous. There is no expectation in an off property hotel that they'll move you to a more expensive member of the chain.

I don't see it that way. It's just that Disney does have a variety of resorts on property, so the possibilities of a move are there and easily available.

 

[wilkeliza]

Does such a thing really exist? And if so, who has access to it? Or does their system somehow flag the reservation when it is made by a "problem guest".

I agree it doesn't pay to be greedy, but it seems like it would be an overreaction by Disney to then label OP a problem guest, rather than just declining the requests for additional compensation.

Anyone who has ever been to Disney and stayed in a hotel has a file automatically and if you have stopped at guest relations to complain or emailed you also have a file. These are not sure for "problem" people but it does let Disney know what people have a habit of complaining but it also lets them know if you have already talked to Disney about a complaint before and keeps you from double/triple dipping on the same complaint.

 

[adisneyaunt]

A terrible way to start a Disney vacation OP, so sorry to hear about the entire room debacle. I happen to think that disney IS held to a different standard/expectation because They wanted it that way... their PR team is ......to make dreams come true, go above and beyond... the list is endless.
And the 2 latest surveys just sent to me specifically mentioned how they strive to go Beyond.
None of OP's room situation is acceptable.
Regardless, no guest in Any hotel anywhere should find old linens and a condom in their bed, never mind dead and live Bugs roaches or otherwise.. and water filled tubs with boxes in them and underwear left behind. Gross!
I don't know about asking for a new resort but I certainly would have asked for a new room , asking them to please make it as seamless as possible. I would have hoped they comped the room for the Inconvenience alone ... I would address that while on site, asking to speak with mgmnt and politely but firmly explaining the Entire Disgusting, Inconvenient debacle.
I sure hope your vacation is Much better going forward OP.
Pixie dust ur way!

 

[12jdc]

OSHA implements standards to protect housekeeping from contamination of body fluids so I expect my family to be just as protected. It is clear housekeeping didn't remove the linen from the prior guest/s. If this was a used condom I believe that compensation should not end the matter. This should be escalated up the chain. The matter needs to be reviewed by risk management. I think Disney got off pretty easy here. If one of the children would have come into contact with the used condom there could have been some serious consequences. I am sure many will not agree and think my opinion is an overreaction, fair enough, but Disney is a hotel and in order to stay open must comply with certain regulations and standards so they need to be aware when their staff is falling short.

 

[Westcoastwild]

OSHA implements standards to protect housekeeping from contamination of body fluids so I expect my family to be just as protected. It is clear housekeeping didn't remove the linen from the prior guest/s. If this was a used condom I believe that compensation should not end the matter. This should be escalated up the chain. The matter needs to be reviewed by risk management. I think Disney got off pretty easy here. If one of the children would have come into contact with the used condom there could have been some serious consequences. I am sure many will not agree and think my opinion is an overreaction, fair enough, but Disney is a hotel and in order to stay open must comply with certain regulations and standards so they need to be aware when their staff is falling short.

They were made aware. I'm sure compensation doesn't end it. No hotel is going to say "oh we'll just give housekeeping a free pass here, it was an honest mistake." Someone is going to get disciplined. So I'm not sure why the OP pursuing it would make any difference on that end.

 

[Shanti]

What would you do if this was in a normal hotel? I mean you'd be in another room at that hotel. Or they would clean that particular room and stick you back in it. You wouldn't get your money back just because you choose to walk away from the hotel based on that first room.

At a non-Disney hotel, I would insist on not being charged for that night, and leave, canceling the rest of my reservation. I would go stay somewhere else.

I completely sympathize with the OP not wanting to stay at the same resort. I wouldn't, either. I've stayed at many different WDW resorts and never had such problems. If I did, I'd demand to be moved, as well, away from that subpar housekeeping staff. I've consistently had good experiences with the cleanliness of our resort rooms, so the likelihood of such an issue repeating at another resort is very low- lower than it would be if just moving rooms at the same resort.

 

[Westcoastwild]

I would insist on not being charged for that night, and leave, canceling the rest of my reservation.

Fair enough. I'd probably try that too. I don't think you'd get it, if they were offering to put you in a different room. I've only had one hotel let me out like that- it was because they had let me book a room that wasn't up to code, was hoping that I wouldn't make a fuss when I found out, and didn't have an alternative room to put me in. They also knew based on town availability that someone would come along eventually and not make a fuss.

 

[Shanti]

Fair enough. I'd probably try that too. I don't think you'd get it, if they were offering to put you in a different room. I've only had one hotel let me out like that- it was because they had let me book a room that wasn't up to code, was hoping that I wouldn't make a fuss when I found out, and didn't have an alternative room to put me in. They also knew based on town availability that someone would come along eventually and not make a fuss.

With a condom in my child's bed, I'd be threatening a report to the health department. (In fact, I probably really would make a report to the health department.) I never yell, but I also don't just let situations like that go. I'm pretty sure they'd decide that it was in their best interest not to charge me, especially since we didn't spend the night there, & they didn't even bother cleaning the room for us in preparation.

 

[Disneylover99]

With a condom in my child's bed, I'd be threatening a report to the health department. (In fact, I probably really would make a report to the health department.) I never yell, but I also don't just let situations like that go. I'm pretty sure they'd decide that it was in their best interest not to charge me, especially since we didn't spend the night there, & they didn't even bother cleaning the room for us in preparation.

Totally agree. I'm pretty easy going and wouldn't complain about lots of things that bother others. But a used condom in my kid's bed crosses the line, big time.

 

[12jdc]

They were made aware. I'm sure compensation doesn't end it. No hotel is going to say "oh we'll just give housekeeping a free pass here, it was an honest mistake." Someone is going to get disciplined. So I'm not sure why the OP pursuing it would make any difference on that end.

You are probably right but something isn't sitting right with me on how they handled it. It is like they didn't get it (no harm no foul attitude). I would just want to make sure it went to the right people. Staff/management don't always want to deal with things they way they are supposed to.