We booked our first cruise for March in the Concierge level. Before the cruise, it's let us sign up for Palo, Remy, spa appointments and shore excursions at the 120 day mark - so we got to book what we wanted. We were also able to book the private cabanas on
Castaway Cay ahead of time. On the boat, we'll get a private lounge (with snacks and free drinks) that leads up to a private sundeck. We'll also get free internet access in the lounge. Any time we've had a question about
anything we've called or emailed the land based conceirge person (who emailed us shortly after we booked) and they've answered quickly. We were able to get the dining times and seating we wanted.
I don't think that you get so much
more with concierge, I think you get everything easily done with the minimum amount of stress. For us, with two small kids, a hectic work schedule and one real vacation a year, the extra expense made sense to have a stress free vacation and be assured we'd get to do everything we wanted in the short trip. I hope your experience is as great as ours has been. I was skeptical, but dh really wanted to book it. Turns out it was one of the best ideas he's had -- second to marrying me of course.