Concierge Email Response Time

[United544]

Hi,

I was wondering what have been your experience with the Disney Cruise Concierge email service? I have sent a few requests and some have gone completely unanswered; the ones they have responded to have taken 2-4 days before I get a response.

- Chris

 

[mrkyyyle]

generally had an email response within 24-48 hours. If it was something that I needed to have taken care of quickly I called the number and they were able to help immediately.

 

[Namsupak]

The number is 1 (866) 784-1654, if you want to call and check.

 

[Calfan]

We are sailing concierge for the first time this April, and the response time from the concierge team has been almost instantaneous in all cases. And we have contacted them a fair amount since we are traveling with another family in two other concierge staterooms and have needed to coordinate things like linking reservations, aligning our Palo and Remy bookings, etc. I also emailed them to ask advice about an excursion and about splitting our cabana on Castaway Cay among our three staterooms. I have never had to wait more than a few hours for a response. They have even responded on evenings and weekends. I am very impressed so far.

 

[lucyem]

We are sailing concierge for the first time this April, and the response time from the concierge team has been almost instantaneous in all cases. And we have contacted them a fair amount since we are traveling with another family in two other concierge staterooms and have needed to coordinate things like linking reservations, aligning our Palo and Remy bookings, etc. I also emailed them to ask advice about an excursion and about splitting our cabana on Castaway Cay among our three staterooms. I have never had to wait more than a few hours for a response. They have even responded on evenings and weekends. I am very impressed so far.

I have had the same experience. The only time it took more then a couple of hours was when I emailed about an hour before they closed one evening. I heard back the next morning.

If you are not hearing back or it is taking a long time then I would certainly call.

 

[jcjen519]

I get an instant email saying they received my email (automatically generated) and then I've gotten a response very quickly in an hour or two usually. exception being if I sent it after 5:30 then it would be the next day and always by noon.

 

[United544]

It's encouraging to know this is just an anomaly then I'll call today instead of emailing. But, unfortunately my experience with the email response has been very different. I've sent a total of five emails over the past 4 months or so, and only two have ever been responded to; latest one sent on the 19th, got auto-reply right away, then silence. Oh-well, not the end of the world to have to call instead