Comped Tickets from 1.5 years ago

[foolish-mortal]

Hi - we were there for spring break a year and a half ago. There was a MAJOR screw up by their Guest Services department, with our tickets, that basically cost us $1500 (long story). So, we were contacted after we got home and they very nicely comped us 3 day tickets for the next time we come. I told them that we only come every few years and they said it was absolutely no problem - the tickets will never expire until we use them. They are in our names and they gave us a reference #.

We are thinking of going this January or February. I have the emails and the reference #. The person who I worked with is no longer there. I tried to email her recently and it bounced back. Even though I was assured that I could use them anytime and they wouldn't expire - I'm still nervous that I'll show up and they won't be able to locate them in the system or something. Besides putting a call in to their Guest Service department to confirm - is there anything else that anyone would recommend we do to cover ourselves?

Thanks!

 

[macraven]

Those tickets you were issued, never expires

They may have to make an adjustment as shaman javelin changed but your tickets are valid

Some years back I had tickets that were years old but still valid

A supervisor can easily adjust the system so don’t worry as you are good to go!

 

[foolish-mortal]

Those tickets you were issued, never expires

They may have to make an adjustment as shaman javelin changed but your tickets are valid

Some years back I had tickets that were years old but still valid

A supervisor can easily adjust the system so don’t worry as you are good to go!

Thank you! That makes me feel much better.

 

[macraven]

Not a clue why my post was changed…
need a translator as no idea what was posted
sometimes threads get caught up in each other
lol