I have to post this after saying that i had wonderful and magical experience with my family on our first visit to WDW. I was met with great customer services and offered a friendly smile till our last day.
Initally we had planned a 12 day florida vacation which we had saved for quite a bit of time do be able to take. As often happens in life on our 3rd day of our vacation, we were in a shuttle on our way to Disney's hollywood studios when we received a call from home. My wife's grandfather had just passed away. I was with my daugher, my inlaws (whos dad it was) and my niece. At this momment in shock we decided to get off from the shuttle and assess the situation on what we woudl do. It took us a while to get our bearings straight and decided to wait for the next shuttle to which ever park it was to go have a sitdown lunch and discuss what we needed to do next. The next shuttle was to the Animal Kingdom, were we honestly did enjoyed a great lunch and allowed us to discussed what we needed. We decided then and there to cut our vacation short and book flights for home for the next day. We also decided we might as well attempt to enjoy our remaining day and visit one of the the other parks we were heading towards.
Here is where I have a problem with company policy. Since we were not thinking at the time, when we went tried to go back into Disneys Studios, we were greeted by a non entry. The CM politley told us, dont worry, as we explained our situation and led us to the guest relations desk and she told us they woudl take care of us. The issue was that we didnt purchase the park hoppers and had just left the animal kingdom.
As we explained the unfortunate circumstances and how we would like to finish our stay at the Disney Hollywood park, the Guest Person(we'll call him Greg for anonimity) told us he was sorry, but we had to either pay a full day fee, or pay to convert all 6 tickets into park hoppers.(Another $300 or so dollars) He was very uncaring for our situation and kept telling us it was company policy. That since we Disney allows for people to "magic your way" admitance and we didnt do the hoppers we woudl have to pay. I informed him we were at most two hours at the other park, and told him our state of mind which basically we were not thinking I also told him that we inially planned to visit all parks, but had to cut our vacation really short and miss out on the remaining days on our tickets. But he refused to asssit. And I use the word Refused, since he did pretty much tell me he has the power to do something, but at this time chose not to, "Since its Company Policy".
I totally understand Company Policy, and can see other how a company needs to hold to the bottom line. But i believe exceptiosn should be allowed. "Greg" pretty much told me exceptions can be made, but he wasnt going to do so in this case. Since we were not given any choice, i decided to pay the additional amount, just to get it over with. I was upset at so many diffrent levels at this this time and given no choice. To add insult to injury he told us, "being that you are leaving anyways, and not stayin here any further, i can purchase thow unused days for $3 dollars - you konw to help with the cost". Given no choice, and trying to defray as much of the cost, and since we were truly having to leave unexepectly back home i took that offer. What burns me more, is after I payed and he processed my credit card. he then led us to a gate, where he simply let us walk thru without swipping our cards. I honestly felt he did this to show that he did have the power to pass someone if he so choose to.
Again, totally understandign company policy - should exceptions like this be allowed? Where can i voice my displeasure the way i was treated?
BTW so no one thinks I dont like Disney - i have faithfully visited Disneyland ever two years since I was 12 (with my parents) and continued the tradition with my own family. Current holder of their credit card and have bought pretty much all Disney movies to date. Was actually considering the DVC, but at this time it is out of my budget, and not exactly on the top of my list after this experience.
This was my very first visit to WDW and was overally impressed with the part and hope to be able to visit again some time soon.
Initally we had planned a 12 day florida vacation which we had saved for quite a bit of time do be able to take. As often happens in life on our 3rd day of our vacation, we were in a shuttle on our way to Disney's hollywood studios when we received a call from home. My wife's grandfather had just passed away. I was with my daugher, my inlaws (whos dad it was) and my niece. At this momment in shock we decided to get off from the shuttle and assess the situation on what we woudl do. It took us a while to get our bearings straight and decided to wait for the next shuttle to which ever park it was to go have a sitdown lunch and discuss what we needed to do next. The next shuttle was to the Animal Kingdom, were we honestly did enjoyed a great lunch and allowed us to discussed what we needed. We decided then and there to cut our vacation short and book flights for home for the next day. We also decided we might as well attempt to enjoy our remaining day and visit one of the the other parks we were heading towards.
Here is where I have a problem with company policy. Since we were not thinking at the time, when we went tried to go back into Disneys Studios, we were greeted by a non entry. The CM politley told us, dont worry, as we explained our situation and led us to the guest relations desk and she told us they woudl take care of us. The issue was that we didnt purchase the park hoppers and had just left the animal kingdom.
As we explained the unfortunate circumstances and how we would like to finish our stay at the Disney Hollywood park, the Guest Person(we'll call him Greg for anonimity) told us he was sorry, but we had to either pay a full day fee, or pay to convert all 6 tickets into park hoppers.(Another $300 or so dollars) He was very uncaring for our situation and kept telling us it was company policy. That since we Disney allows for people to "magic your way" admitance and we didnt do the hoppers we woudl have to pay. I informed him we were at most two hours at the other park, and told him our state of mind which basically we were not thinking I also told him that we inially planned to visit all parks, but had to cut our vacation really short and miss out on the remaining days on our tickets. But he refused to asssit. And I use the word Refused, since he did pretty much tell me he has the power to do something, but at this time chose not to, "Since its Company Policy".
I totally understand Company Policy, and can see other how a company needs to hold to the bottom line. But i believe exceptiosn should be allowed. "Greg" pretty much told me exceptions can be made, but he wasnt going to do so in this case. Since we were not given any choice, i decided to pay the additional amount, just to get it over with. I was upset at so many diffrent levels at this this time and given no choice. To add insult to injury he told us, "being that you are leaving anyways, and not stayin here any further, i can purchase thow unused days for $3 dollars - you konw to help with the cost". Given no choice, and trying to defray as much of the cost, and since we were truly having to leave unexepectly back home i took that offer. What burns me more, is after I payed and he processed my credit card. he then led us to a gate, where he simply let us walk thru without swipping our cards. I honestly felt he did this to show that he did have the power to pass someone if he so choose to.
Again, totally understandign company policy - should exceptions like this be allowed? Where can i voice my displeasure the way i was treated?
BTW so no one thinks I dont like Disney - i have faithfully visited Disneyland ever two years since I was 12 (with my parents) and continued the tradition with my own family. Current holder of their credit card and have bought pretty much all Disney movies to date. Was actually considering the DVC, but at this time it is out of my budget, and not exactly on the top of my list after this experience.
This was my very first visit to WDW and was overally impressed with the part and hope to be able to visit again some time soon.
If they made an exception for your family, they would have to do so for every family that came to the gate with a sad story. I don't know they could have handled the situation an better than they did. You did enter and spend time in another park.
