disneyfan55
DIS Veteran
- Joined
- Aug 27, 2007
- Messages
- 5,125
Just had an interesting conversation online with CM. I don't usually do that, but I'm just so frustrated. He was very polite, but offered no real suggestions. I really do feel that being able to get offers before the gen public is an incentive to buy an AP. Now will we still go???? Don't know yet, we'll see. Anyway, just thought I'd share our conversation...read on....
you: Hi....just a question. Why are there new saving rates for the public, but nothing for passholders? It's really disappointing!
CM: Hello! The new offers were just added today for the general public. I would recommend booking now while you can find availability, as it changes by the minute. Then if an offer is released you can call our Disney Reservation Center at 407-560-CHAT (2428) to see if the special applies to your existing reservation and we'll happily modify it for you if it does and is available.
you: That's backwards, don't you think? It had always been an incentive to be a passholder to get a very good rate before the public.
you: Besides, I've checked & what I want isn't available already!
CM: I'm sorry, did you find any availability for your travel dates?
you: yes, but not where I want.
you: I was looking for Bay Lake, Beach Club, Boardwalk & the only thing available is Old Key West or Saratoga
CM: What dates are you looking for?
you: I checked 12/3-12/7
you: also checked 11/12-11/16
you: I was looking for a 2 br...there are 4 adults & 3 children
CM: The 2 bedroom villas are very popular. You may want to consider booking on of the resorts you found availability at. Disney's Old Key West Resort and Disney's Saratoga Springs Resort & Spa are both great resorts!
you: I've stayed at both & wanted to stay somewhere different. Please forward this "complaint". I don't know if an AP is worth it anymore if the "extras" are going away! Now the general public can get the 40% off villas before the passholders!! That's just not right!
CM: I'm sorry you feel that way. I will forward it on.
CM: Thank you for contacting Disney!
you: wouldn't you?
you: I've had an AP for years & visit Disney 3/4 times a year. I know you're probably rolling your eyes, but it's good to get out my frustration.
CM: Again, I am sorry you feel that way. I will forward it on.
you: please do. I & many others wait for the passholder rates & now there won't be anything available. Guess we won't be coming this December for the first time in at least 5 years. Have a good night.
Sometimes they (the sales people they have answering questions-because they really don't answer questions or provide help-they are just looking for you to buy the most they can sell. (the answers also remind me of a 'stepford wife' manner)