No, I am not "looking for clouds" when it comes to Comcast. I am not a negative person who is never happy no matter what is done for me. Here is a sampling of what I have endured since Comcast bought out the wonderful cable company that used to service my area:
1. Announcement that Comcast was "upgrading" equipment and bills would increase once the upgrade finished.
2. Cable immediately starts going out for hours every day, picture on most stations is horrible.
3. Altho "upgrades" are still going on and service is horrible, my bill is immediately increased by $5.00.
4. Call Comcast to complain--since they said no increase until after repairs. I am promised credits to my bill. Never get the credits.
5. Cable reception is almost always bad and we have constant outages (never had such problems with old company).
6. Another bill increase, some channels disappear from Basic Plus, I am forced to pay more for a higher "tier" to get those channels.
7. In response to avalanche of complaints from irate customers, township holds public hearings on Comcast. Despite the turnout and ongoing complaints, those "deep pockets" must have filled some local pockets, because Comcast is still here.
8. I pay my bill early because I am going to WDW. That sets off a six-month nightmare during which Comcast harrasses and threatens me with collections actions. (They credited my payment to the wrong account but refuse to admit it.) I call, I send letters, written proof, faxes. My bank sends (three times) a copy of the check they cashed. The threats continue. I copy all my proof to a VP in Philly.
9. Six months and more threats later, I can't take it any more. I fax the "customer service" department once every half hour until someone calls me back. TEN HOURS later, I get a call from a woman who says this is the first she's heard of this. I have been contacting that office for six months, I have spoken or written to more than a dozen employees in this company, but this is the first she's heard of it. Finally, I am told my account will be credited.
10. I get a rude and dismissive letter from the VP in Philly, no apology.
11. Bill keeps going up, outages continue (even on Superbowl Sunday). They took away the Travel Channel and last week Sci-Fi Channel disappeared. No explanation, but this bill keeps going up.
Sorry, I didn't have to look too hard to find the clouds associated with Comcast.
Sorry for the long post.
Barbe