Comcast makes offer to merge with Disney

We've got Comcast. For a four week period the internet went south. Couldn't all the sites. got some sites some of the time. Phone call to customer service, the prerecorded message said there is a problem in the area. Get a live person and they say no problems with them it's your computer, reformat it. Luckily I caught the town council meeting to hear this was going on all over the town. They must have complained because within 3 days everything improved.

Just think if I had reformatted the computer. What a nightmare.
 
This isn't really a defense of Comcast, but if you could give me an example of a single cable company anywhere in the world that is any better at customer service then Comcast, I'd be shocked.

Complaining about the cable company is a cliche. Do people that have Time Warner Cable think less of it's movies such as Lord of the Rings, because the cable group is evil?
Do People not read Time Magazine, because it is published by the same company that owns AOL?

I just don't see the correlation. Parks customer service and Cable customer service are different things.
 
You don't have to look too hard to find people on these boards who have had some customer service "sagas" with Disney as well.

Regardless, the quality of Comcast's customer service is not the only clue as to how they would run Disney's parks. How they run other businesses outside of their core is probably more important.

I'm still not saying Comcast is the best answer, but the only reason we are even dicussing this is that the current regime has already proven themselves not to be the answer.
 

We had Comcast in NJ, service was awfull, as I have already said. We moved to Florida, had Time Warner, which was not all that bad, now we have Bright House, {don't know if it is a new company or still Time Warner with a new name} but customer service is excellent, outages are almost non existent, and can't say anything about service calls because in the last year since it changed to Bright House, we have not had a need for a service call. IMO, all cable companies are not the same. Be shocked. :) I do not read Time magazine because I don't find it very entertaining. Also, IMO, customer service is customer service . Cable company, Walmart, Theme parks, it all comes down to how you treat your customers. :cool1:
 
I used to do customer support TO the cable companies. I was the guy they called when they couldn't fix the Cable modem problem themselves.
Trust me, they are all the same. Any preceived difference between Your current service with Time Warner and previous service with comcast is luck.
 
Trust me, there is nothing perceived about the various cases of "luck." Comcast was no d_ _ n good for the 8 years I had them in NJ. And for the 7 years so far here in Florida, 6 of them with Time Warner, and now a year with apparentley the "new" Time Warner under the name Bright House, my service is by far better. No "luck" about it as far as I am concerned.. Thank you. :)
 
Originally posted by mitros
Trust me, there is nothing perceived about the various cases of "luck." Comcast was no d_ _ n good for the 8 years I had them in NJ. And for the 7 years so far here in Florida, 6 of them with Time Warner, and now a year with apparentley the "new" Time Warner under the name Bright House, my service is by far better. No "luck" about it as far as I am concerned.. Thank you. :)

As I've said before, having Comcast here in Delaware, only a short drive from South and central Jersey, my connection with cable and internet has been excellent.

There are likely many people that have had horrible reliability from Time Warner. Would that make you a liar, or would that make you lucky to have great service all these years?
 
I saw this in today's Wasington Post. I think this say's it all.

It's a safe bet that no one can identify better with Disney's Michael D. Eisner these days than former AT&T chief executive C. Michael Armstrong. After all, Comcast's raid on Disney is a carbon copy of its successful attack three years ago on AT&T's cable-TV business, which gave Armstrong a new, unwelcome gig as Comcast's low-profile nonexecutive chairman. In fact, Armstrong talked with Eisner at length in the summer of 2001, after Comcast launched its raid. He hoped Disney would help AT&T fend off Comcast, but Eisner wouldn't play. So let's ponder what a Mike-to-Mike memo written today might look like. As they say in Hollywood, this is based on a true story.

Dear Mike:

I bet you're wishing now that you had listened to me. Remember that strange scene in your back yard in July 2001? When you and I and various underlings sat around in suits, drinking the iced green tea your wife served? Wearing suits outdoors in July in Southern California -- what were we thinking? Comcast had come out of nowhere with a $58 billion bid for my cable company, and I wanted Disney or Microsoft or somebody with money to make an investment in AT&T Broadband so we could stay independent. But you stood aside, Comcast bought our cable business and that made it big enough to go after Disney.

Good luck to you -- you're going to need it. I've seen this particular Comcast show before. A fax shows up putting your company in play. And before you've even made copies for your lawyers, Comcast goes public with its offer. It's got legions of investment bankers ready to go, it's arranged meetings with big shareholders, it's got PowerPoint presentations showing how much more profit it wrings from its businesses than you get from yours. To keep you on defense, Comcast leaks like a sieve to the news vultures. To steal a line from Churchill, the media "are either at your feet or at your throat." If you've read your coverage lately, you know they're not at your feet.

Comcast, as you now see, is about timing. Show weakness on Wall Street and they're on you like the hunters after Bambi's mother. Look what happened to us at AT&T. We got stuck with too much debt, our cash flow sank, Wall Street turned on us, we had to break ourselves up. That put our cable company in play. Wall Street was down on me -- but it's really down on you. After all, I had an excuse: AT&T was messed up when I parachuted in from the outside. But you've run Disney for 20 years. You're 61, you've got no succession plan, your corporate governance stinks, you've made a guy named Disney an enemy, Steve Jobs jobbed you with Pixar. Your rep is as underwater as Atlantis.

Comcast caught you cold by announcing the same day you were meeting with big shareholders to sell your latest turnaround plan. So you couldn't hide behind your lawyers and do your imperial-CEO act. You had to say something. And all you could say was that Comcast was trying to buy you on the cheap and that long-term shareholders will make more money with you than by selling out.

That won't fly. I told the Street my cable business was turning around, which it was. Did anyone care? Nope. All Wall Street cares about is making money right now. Sooner or later, Comcast will raise its offer by putting more stock on the table and maybe throwing in some cash, and we'll be sticking a fork in you. You're done.

The Roberts family, which runs Comcast, is pretty clever (in case you hadn't noticed). My board didn't want to sell to Comcast because the family had 88 percent voting control by owning "supervoting" shares that were less than 3 percent of the company's stock. We got them to raise their offer, and to cut their voting control to 33.3 percent. That's still enough to keep control. And the family endowed its special stock with magic expansion powers -- they'll keep the same one-third voting control no matter how many new shares Comcast issues to buy you. This means that Comcast can raid anyone, but no one can successfully raid Comcast.

Comcast told us it would call the combined company AT&T Comcast. That made us feel better. Two seconds after the deal closed, they renamed the company Comcast. They made me nonexecutive chairman, but I don't say anything in public and I'm in an office with the ad-sales guys in New York. That's like 100 miles from the action at headquarters in downtown Philadelphia. You're a poster boy for bad behavior -- imagine how they'd treat you.

So give it up. It's not about you, Mike, it's about what Mickey Mouse is worth. Pack it in before they throw you out.

-- Cheers, Mike

Sloan is Newsweek's Wall Street editor. His e-mail address is sloan@panix.com.
 
Comcast told us it would call the combined company AT&T Comcast. That made us feel better. Two seconds after the deal closed, they renamed the company Comcast. They made me nonexecutive chairman, but I don't say anything in public and I'm in an office with the ad-sales guys in New York.

HMMM. Sounds familiar. Remember the old Amoco Corp? When BP bought it they said it would be BP/Amoco. It was ......... for about a year or so. And the CEO? He was gone in short order.

And there will be Disney execs who will think they are still in control and try to call the shots. And how do you break that culture? you get rid of them. The transition won't be smooth.

Was there, saw it.
 








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