College Program Questions Thread Pt 2

[Joanna71985]

I couldn't wear my costume to work, unfortunately. I had to get a new one every day at costuming.

 

[Seewhatimesdone]

I definately am going to try my hardest to bring a car. That way I can help out people in my house too.

How does the costuming work? Do we change in a locker room when we get there?

 

[Seewhatimesdone]

Someone on myspace just sent me a message telling me not to do this program! They said that the employees were treated like crap and no one listens to them. And that they tried to change jobs and they told her to "do her job or go home."

I guess everyone has a different experience. XD

 

[Joanna71985]

I definately am going to try my hardest to bring a car. That way I can help out people in my house too.

How does the costuming work? Do we change in a locker room when we get there?

Most roles you can take out up to 5 costumes at a time. This way you can change at home, or you can change in the locker room if you want.

Someone on myspace just sent me a message telling me not to do this program! They said that the employees were treated like crap and no one listens to them. And that they tried to change jobs and they told her to "do her job or go home."

I guess everyone has a different experience. XD

That is correct.

 

[Seewhatimesdone]

That is correct.

It sounds like the majority of people have a really great time. I think maybe some people join the program thinking they can just kind of hang out and party and then they get pissed off when they actually have to work. I guess you just have to be committed to doing whatever job they give you.

 

[Joanna71985]

It sounds like the majority of people have a really great time. I think maybe some people join the program thinking they can just kind of hang out and party and then they get pissed off when they actually have to work. I guess you just have to be committed to doing whatever job they give you.

That is true. As long as you have a good attitude, you will be fine.

 

[futreWDI]

It is true that everyone expects a completely different experience and everyone has them. The people you meet on the DISboards would do anything to work for the Disney company. While we all may have some stories about days we did not enjoy, bad roomies, bus situations, long hours, etc. we would all never change a thing. you wont find too many people on these boards saying otherwise. On other sites, Facebook, Myspace etc, you may get more negative stories but it all depends on what you expect when you get down there. If you understand that the reason you are going down is to WORK then you wont be surprised and should enjoy it. I did meet people on the bus in my 2nd and 3rd working (not training) weeks that already were mentioning that they called out 2 or 3 time because they partied and didnt want to get up etc. Although I am sure they enjoyed their partying, I am not sure they worked for Disney more than a month.

I cannot wait to return, on Wednesday, and I am looking forward to my long hours, bus travel time, and Disney classes (which I am not getting credits for, recent grad ).

Just know what to expect and make the most of it!!!

 

[Seewhatimesdone]

It is true that everyone expects a completely different experience and everyone has them. The people you meet on the DISboards would do anything to work for the Disney company. While we all may have some stories about days we did not enjoy, bad roomies, bus situations, long hours, etc. we would all never change a thing. you wont find too many people on these boards saying otherwise. On other sites, Facebook, Myspace etc, you may get more negative stories but it all depends on what you expect when you get down there. If you understand that the reason you are going down is to WORK then you wont be surprised and should enjoy it. I did meet people on the bus in my 2nd and 3rd working (not training) weeks that already were mentioning that they called out 2 or 3 time because they partied and didnt want to get up etc. Although I am sure they enjoyed their partying, I am not sure they worked for Disney more than a month.

I cannot wait to return, on Wednesday, and I am looking forward to my long hours, bus travel time, and Disney classes (which I am not getting credits for, recent grad ).

Just know what to expect and make the most of it!!!

Awesome XD It sounds like I won't have any problems then.

How much time do you spend training? And how is the training process? I'm a pretty quick learner so I think i'll be alright.

 

[Jules76126]

Awesome XD It sounds like I won't have any problems then.

How much time do you spend training? And how is the training process? I'm a pretty quick learner so I think i'll be alright.

Training really depends on what you are doing. It varies depending on location. I trained for five days but could have been done in four if they had let me take the test early. However some attractions take longer because they are more complex. And i had a really great training experience. I was the only one at the time and basically it was really relax. Dont worry everyone is super nice.

 

[shastatikipunch]

Training really depends on what you are doing. It varies depending on location. I trained for five days but could have been done in four if they had let me take the test early. However some attractions take longer because they are more complex. And i had a really great training experience. I was the only one at the time and basically it was really relax. Dont worry everyone is super nice.

Is the test to pass training a practical or written test?

 

[Joanna71985]

Awesome XD It sounds like I won't have any problems then.

How much time do you spend training? And how is the training process? I'm a pretty quick learner so I think i'll be alright.

Training depends on the role/location. My merchandise training was about 3 days, custodial was 3 days, QSFB was 3 days FOH/BOH and 2 days for cash training, and character attendant was 5 days.

 

[Joanna71985]

Is the test to pass training a practical or written test?

It can be either.

 

[Jules76126]

Is the test to pass training a practical or written test?

I had a practical test but I did work attractions. We basically spent the whole day observing and then working the different positions. The only written part was opening the ride and filling in a check list which they helped you with anyways. During my training we had an evac cant get more expericene than that.

 

[Seewhatimesdone]

Oh geeze we have to pass a test??

 

[Joanna71985]

Oh geeze we have to pass a test??

Yep. For custodial and QSFB, I had to pass an assessment showing that I knew the information well enough to be out on my own. I'm pretty sure merchandise was the same (though it has changed a little bit since I was there).

 

[Seewhatimesdone]

Yep. For custodial and QSFB, I had to pass an assessment showing that I knew the information well enough to be out on my own. I'm pretty sure merchandise was the same (though it has changed a little bit since I was there).

Great, just another thing for me to mess up XD

 

[Joanna71985]

Great, just another thing for me to mess up XD

It really isn't that hard though. As long as you pay attention in training, you should be fine. All the questions asked for QSFB were based on things we went over in training.

 

[bennyb98]

LOL If you don't pass your exam you just have more training thats the way it was at my attraction. (I did pass on my first go around but another person didn't and just had more training) but its really not that hard.

 

[jjlara21]

Has anyone done outside vending food and beverage? What was your first day like? Or first week? I have my last day of training tomorrow and I am freaking out! My trainer is sooooo not a good trainer. I dont see how they expect us to learn everything in 3 days. The next set of people to get trained are going to get five days of training which is totally not fair.
Did you guys pick up the money handling real fast or what? And all the other stuff? I had so much trouble today with that and my trainer made me fell like i was an idiot because I wasnt picking it up. Oh and what happens if you dont pass the test?

 

[glendalais]

Oh geeze we have to pass a test??

Yep, there are two 'tests' you have to pass. However, it isn't as bad as it seems :. For the record, I'm going off my experiences as a DLR QSR F&B (QSFB) trainer, the other LOBs and/or WDW might be a tad different based upon their operational needs, but the underlying concepts and procedures are all the same.

The Performance Assessment basically consists of your trainer letting you do the job and seeing if you have a hang of everything. What we're generally looking for is that you have the basic hang of the job (i.e. we don't set you lose and have you stand there like a deer in headlights) and that you meet Disney Standards for Show and Courtesy. This isn't that hard at all; and even if you don't hit all the points that we need you to hit to "pass", we'll know what to focus on .

Also, we generally don't tell you (at least in QSFB), when we're doing this. It just helps since most people do tend to get really nervous if they know they're being watched and assessed, even though it isn't really a Pass-or-Else thing, which sorts of defeats the purpose of the Assessment.

The Knowledge Assessment, like Joanna said, is a written assessment that we give you at the end of your On-the-Job training. This is based entirely on stuff that we do cover during Training, so as long as you have paid attention, it shouldn't be hard at all.

Though, if I were to give a tip for this, it would be to remember to ask questions during your training . I can't tell you how many Trainees I've seen who don't ask questions for whatever reason and then miss questions on the KAs because they didn't fully understand the concept. If you have any questions or don't understand something during Training, please don't hesitate to ask your Trainer. That's what we're there for, and we'll be happy to take time to ensure that you have everything down.

Has anyone done outside vending food and beverage? What was your first day like? Or first week? I have my last day of training tomorrow and I am freaking out! My trainer is sooooo not a good trainer. I dont see how they expect us to learn everything in 3 days. The next set of people to get trained are going to get five days of training which is totally not fair.
Did you guys pick up the money handling real fast or what? And all the other stuff? I had so much trouble today with that and my trainer made me fell like i was an idiot because I wasnt picking it up. Oh and what happens if you dont pass the test?

Three days is the standard training period for both QSR and ODV Foods here at the DLR. It does however, tend to vary based upon the availablity of the Trainers, particularly with school starting this week and CRs reverting to their Off Season availability (weekends only).

If you don't feel your Trainer is doing their job properly, please do speak with a member of the management team - your Trainer should certainly not be making you feel stupid. Cash Handling is difficult by nature, particularly with ODV since there are no Cash Registers for the most part, and even experienced CMs sometimes have problems with it. Alas, there are a few Trainers, and even Leads, who don't seem to realize that .

If you don't pass the KAs/PAs, generally we will schedule you for another day or two of Training to try to focus on the areas you're having trouble in. In instances such as this, we might even put you with another Trainer to see if that helps. However, if there are still issues, Management might step in and evaluate whether or not you would be better suited in another role at the resort. We do have CMs who are "recast" into different roles every once in a while.