CM Thank You Card - CM response update on Pg 5

[duffy]

Sometimes they can't. Think of a cm working sales in a store, who may do an outstanding, wonderful job and make you feel very special...I doubt they're allowed to accept a tip. Probably cm's working the attractions lines can't either. If I'm wrong, please correct me. I think OP was using these wonderful cards as a way to thank cm's who aren't in a tipping position.

If they can't receive tips, then I think that filling out a comment card and mentioning the worker by name in the card, is STILL better than giving them a dime with pictures of strangers.

Also, if you are allowed to hand over a card with a dime attached, isn't the dime a tip? So, they can accept $.10, but not $10?

What's the cutoff point?

 

[momjeeps]

Are mothers no longer teaching their children the rule about if you can't say something nice???

OP you are handling these rude comments with much more tact than I am able to muster. .

Sent from my iPhone using DISBoards

 

[duffy]

Are mothers no longer teaching their children the rule about if you can't say something nice???

OP you are handling these rude comments with much more tact than I am able to muster. .

Sent from my iPhone using DISBoards

If you think I'm rude, then report my post. Under my name, click the triangle with the exclamation point.

Original poster, do you often hand out dimes to people? Dimes with a picture of yourself?

Quite frankly, I would be insulted with a tip of $.10, and would hand it back.

I am also going to be celebrating my 30th anniversary soon. I plan on handing out paper bills, not my pocket change, as tips. Here's an interesting thought: after you hand out your dime, I could be right behind you, tipping $1, $5, or even $10, along with a sincere "thank you". I wonder which tip will be appreciated more: $.10, or $1?

 

[allison443]

Are mothers no longer teaching their children the rule about if you can't say something nice???

Maybe that went out the window along with the rule about apostrophes...

OP, enjoy your anniversary trip!!

 

[candielips]

If you think I'm rude, then report my post. Under my name, click the triangle with the exclamation point.

Original poster, do you often hand out dimes to people? Dimes with a picture of yourself?

Quite frankly, I would be insulted with a tip of $.10, and would hand it back.

I am also going to be celebrating my 30th anniversary soon. I plan on handing out paper bills, not my pocket change, as tips. Here's an interesting thought: after you hand out your dime, I could be right behind you, tipping $1, $5, or even $10, along with a sincere "thank you". I wonder which tip will be appreciated more: $.10, or $1?

Not everyone is moved by dollar dollar bills y'all!!!

I, myself, am moved by more heartfelt thanks. It is the .10 that the op is handing out that everyone would appreciate, but the thoughtfulness. Especially since most CM's cannot accept or keep monetary gifts. Unless they are in a tipping position such as a server or bellhop.
As some pp's have suggested filling out a card at guest services would probably be the best bet!

 

[peabody58]

Interesting responses, not at all what I would have thought initially, but thought provoking perspectives the same.

- These cards are intended to be an enhanced form of 'Thank You' for exceptional service, and in no way will ever replace a deserved or expected Tip. The bell hop still gets $2 per bag, dining still gets 18%, bars still get 18-20%, etc. When warranted, we will tip more.

- Based on responses, yes we will be filling out Fantastic Cards. That's one of the reasons I posted on the DIS, to capture any elements I may not have considered.

- The dime is intended to be a fun visual symbol of the quality of service we felt was rated at a 10. Nothing more, nothing less - this is not a tip, it's a Thank You. The cards cost more in card stock and printer ink to make than the attached symbolic dime.

- We decided to personalized the cards with our name / picture to help the CM form a positive attachment/reinforcement to their actions, and to create more of a human element to the gester. Hopefully, the CM will continue with this level of service to the next and many other guests now that they know they are appreciated on a one-to-one personal level. Additionally, I wouldn't be surprised if some of the CM's remember us when we return in April '13 and Sept '13. Like an old friend coming home. No, this is not our motive behind the Thank You cards, but simply a natural and realistic consequence from being extra nice to someone.

So for generic discussion, when was the last time someone provided you with a truly personalized Thank You gesture, and how did feel about the Thank You? I can still remember genuine Thank You's from 10 - 20 years ago that were hand written notes (who does that anymore), a card or some simple '5 & Dime Store' item. Still brings a smile to my face, and an internal desire to somehow Pay It Forward. On the other hand, all the sterilized mass produced heartless Thank You's from work have only convinced me that the only real thank you is immediate, personalized and genuine. Even the monetary 'Thank You's' have been proven to be less motivating and productive vs. the boss praising someone in front of his co-workers.

I will be sure to share post Oct trip how these were received.

On a side note, my DW claims she was never officially tasked with proof-reading the cards, and that I should bit the bullet and redo them.

 

[tuckerkeys]

HI! Ok I just need to point this out to you guys & hope you didn't already make up the 40 cards....

but it's eyes not eye's & also your is you're......It's a pet peeve of mine - also I own a sign business & you wouldn't believe the mistakes I see on prof. signs all the time.... stuff like this sticks out to me I'm not trying to be snarky just trying to point out the mistakes....

 

[LuvLDM]

if they can't receive tips, then i think that filling out a comment card and mentioning the worker by name in the card, is still better than giving them a dime with pictures of strangers.

mte

 

[ToddyLu]

I appreciate the sentiment and think it is very nice just like placing a Mousekeeping tip in a cute homemade envelope and leaving it out on the counter. Some may not mousetip, we do. At work, I appreciate the surveys which list our names (we get a special treat in the cafeteria for that) and also the person who just says, "thanks for being so nice, I was really worried about my appointment".

For the record...God also kills kittens when he sees the words vacay, ressie and kiddos....oh wait, souvies, too.

 

[duffy]

For the record...God also kills kittens when he sees the words vacay, ressie and kiddos....oh wait, souvies, too.

AMEN!! Which is why you'll never see me using those terms. I don't even say "cm", or "adr" on these boards. I don't have a "dd" or "dh", I have daughters and a husband.

My name is Duffy, and I tip in actual cash, not with my picture and a dime.

 

[SamSam]

HI! Ok I just need to point this out to you guys & hope you didn't already make up the 40 cards....

but it's eyes not eye's & also your is you're......It's a pet peeve of mine - also I own a sign business & you wouldn't believe the mistakes I see on prof. signs all the time.... stuff like this sticks out to me I'm not trying to be snarky just trying to point out the mistakes....

It's so easy to do because we read what it's supposed to be, so often when editing it's easy to overlood an 'obvious' mistake. It's like the e-mail that's been passed around with every word having all the correct letters and as long as the first letter and last letter are correct the rest can be in any order and you will be able to read it. Makes editing difficult, I know because I edit my dh's (yes, I'm using Dh) electrical math manuals.

 

[LuvsDragonflies]

As a person who has been in the service industry, I just have to say...wow? You want them to be happy for going the extra mile, slap them a twenty, they'll remember you. Those little cards are only going to maybe have the dime ripped off the back and get tossed in the garbage.

I get that you think it's nice and sweet and all, but really, if you want to do something but can't afford cash, get their name, call up and give them a glowing review. Add that to your little card and it will really be worth something.

 

[Alesia]

So for generic discussion, when was the last time someone provided you with a truly personalized Thank You gesture, and how did feel about the Thank You? I can still remember genuine Thank You's from 10 - 20 years ago that were hand written notes (who does that anymore), a card or some simple '5 & Dime Store' item. Still brings a smile to my face, and an internal desire to somehow Pay It Forward. On the other hand, all the sterilized mass produced heartless Thank You's from work have only convinced me that the only real thank you is immediate, personalized and genuine. Even the monetary 'Thank You's' have been proven to be less motivating and productive vs. the boss praising someone in front of his co-workers.

I'm a server, and to me I really just appreciate a genuine (verbal) "thank you" and maybe an "I hope you have a great night." And telling my boss that I did a great job is always a plus. Sometimes someone will write a short note on the credit card slip - just a quick "Thanks for the great service!" or something. That's really nice, because it's personal and they took a few seconds out of their evening to do something thoughtful. I think that's much nicer than a pre-printed card. It's like the difference between getting a handwritten note for your birthday and a pre-printed birthday card. The birthday card is fine, but there's something so much more meaningful about someone taking the time to express their feelings about you specifically. I mean, if you're giving the exact same card to everyone who does something nice for you, it begins to lose effectiveness pretty quickly. There's nothing personal about something that's pre-printed.

 

[Laila Bryce]

I think it is a cute/cool idea OP!

 

[PalVal]

Here is a "tip" for all the negative posters...try a little kindness, it goes a long way. Money doesn't always talk.

 

[peabody58]

Here is a "tip" for all the negative posters...try a little kindness, it goes a long way. Money doesn't always talk.

While we may not agree with each poster's comments regarding my thread topic, I appreciate that the comments have stayed on the original topic and not digressed to anything personal. Feedback was asked for, and although it's hard to provide constructive feedback at times, it is even harder to hear the feedback, and to objectively analyze the message.

- The Grammar Police are 100% correct, and I thank them for their eagle eyes. Corrections will be made to the final product.

- The 'tipping' perspectives are valid, especially if this was intended to be a tip. However it is a thank you card, not a tip. However, if after several clarifying comments, well seasoned DIS members are still viewing this concept as a 'tip', then perhaps I need to reevaluate the presentation process and text on the Thank You cards. My intent remains the same, but the last thing I want to do is to unintentionally offend a CM while trying to brighten up their day.

43 days to get Rev. 1 ready.

 

[Lesleyluvsdisney]

You also can fill out a Fanatic card about your great experience with a CM. These cards are available at Guest Relations or a manager if one is near. CM's are then recognized by Disney managemment.

I didn't know that!? Need to remember for next year x

 

[duffy]

While we may not agree with each poster's comments regarding my thread topic, I appreciate that the comments have stayed on the original topic and not digressed to anything personal. Feedback was asked for, and although it's hard to provide constructive feedback at times, it is even harder to hear the feedback, and to objectively analyze the message.

- The Grammar Police are 100% correct, and I thank them for their eagle eyes. Corrections will be made to the final product.

- The 'tipping' perspectives are valid, especially if this was intended to be a tip. However it is a thank you card, not a tip. However, if after several clarifying comments, well seasoned DIS members are still viewing this concept as a 'tip', then perhaps I need to reevaluate the presentation process and text on the Thank You cards. My intent remains the same, but the last thing I want to do is to unintentionally offend a CM while trying to brighten up their day.

43 days to get Rev. 1 ready.

 

[PalVal]

It was clear to me from your first post that you were making a kind thank you note. The effort and thought that you put into it is very commendable.

 

[1001 Ghosts]

While we may not agree with each poster's comments regarding my thread topic, I appreciate that the comments have stayed on the original topic and not digressed to anything personal. Feedback was asked for, and although it's hard to provide constructive feedback at times, it is even harder to hear the feedback, and to objectively analyze the message.

- The Grammar Police are 100% correct, and I thank them for their eagle eyes. Corrections will be made to the final product.

- The 'tipping' perspectives are valid, especially if this was intended to be a tip. However it is a thank you card, not a tip. However, if after several clarifying comments, well seasoned DIS members are still viewing this concept as a 'tip', then perhaps I need to reevaluate the presentation process and text on the Thank You cards. My intent remains the same, but the last thing I want to do is to unintentionally offend a CM while trying to brighten up their day.

43 days to get Rev. 1 ready.

There's an old adage that states that while you are completely responsible for what you say or write, you are not at all responsible for how people interpret it. You've been crystal clear about the sincerity of your intentions by employing this method especially now that you've had several opportunities to take the feedback, but there's something you need to consider.

The recipients of your card won't have the same opportunity to have your mindset thoroughly explained that posters have had here. This thread is several days old now, and in the interest of giving you honest feedback I've told several people about this and in fact showed your card and dime gift to my guests at a dinner party we hosted Saturday night. None of those people saw the explanations afterward; they just saw the card exactly like an intended recipient would.

I will be as kind as possible when I tell you that for the rest of the evening that dime became the punchline of every joke. In a group of eight people, everyone agreed that the dime made the two of you appear to be skinflints and in fact the two guests who previously worked in the service industry who have crystal clear memories many years old of infamously bad tippers were the most vocal of all.

The presence of the dime on the card, no matter how well intended by you, is easily misinterpreted by people who make a living depending on tips especially when no other money is involved. The consensus of the dinner party is that the intent of the card is more effective by losing the dime and greatly lowering any chance that your intent is misinterpreted.

I hope this helps in your sincere and genuine quest to make a great impression on those CM's you wish to complement.