Club level signature services

[Lovewinnie]

For those who just booked club level on reopening is signature services back? Are they available to help as soon as you book? Thanks

 

[SgtTibbs]

(Note this thread started in 2021, but in case anyone else is searching for info on Signature Services here in 2022....)

I booked a club level room at the beach club two days ago and just received an email in part that read:

As a preferred Guest, we invite you to connect with Disney Signature Services to assist with planning personalized experiences—from Private VIP Tours to dining around the Parks and Resorts, and other enhancements—to make your vacation even more magical.

 

[ktak08]

I booked a stay at Bay Lake Tower (Grand Villa) and didn’t receive an email, but I did get a phone call from Signature Services the very next day. GVs are not club level, but thankfulky they do include access to DSS. They were very helpful and booked VIP tours, a cabana rental and a fireworks cruise at 60+10. I didn’t ask about dining though since I had already secured adrs, but it would be great if they could book those too (according to the email you received).

 

[Eastern]

I booked a stay at Bay Lake Tower (Grand Villa) and didn’t receive an email, but I did get a phone call from Signature Services the very next day. GVs are not club level, but thankfulky they do include access to DSS. They were very helpful and booked VIP tours, a cabana rental and a fireworks cruise at 60+10. I didn’t ask about dining though since I had already secured adrs, but it would be great if they could book those too (according to the email you received).

They can book your ADRs, but they start calling later vs when you are able to call yourself, and cannot get any ADRs that are not available to the public. So it might be worth it if you don't want to get on your computer and you do not care which ADRs you get, or when.

 

[over50visits]

I just called for assistance with a very special dining reservation; they just said to log on 60 days in advance and try, if it is sold out too bad, they won't help. This was my first time calling DSS, so I asked what they could do, and she very nicely said they are there for information and advice. Hmmm. What good are they? I haven't read in any thread anything they can really do that I can't do myself, except answer the phone and chat about things.

 

[focusondisney]

I just called for assistance with a very special dining reservation; they just said to log on 60 days in advance and try, if it is sold out too bad, they won't help. This was my first time calling DSS, so I asked what they could do, and she very nicely said they are there for information and advice. Hmmm. What good are they? I haven't read in any thread anything they can really do that I can't do myself, except answer the phone and chat about things.

Unfortunately, club level CMs, including prearrival DSS assistance, has never had any special access to ADRs or events. If a particular restaurant is fully booked, there’s nothing they can do to get that ADR for you. So no, there’s nothing they can do you can’t do yourself. They will make ADRs at your 60 day mark if you don’t want to do them yourself. However, online booking opens at 6 am, DSS doesn’t open til 9. So they’ll be 3 hours behind anyone booking on their own @ 6 am. Some ADRs may be booked up before they even start. We stay club level most trips for more than 25 years. I’ve never used prearrival assistance for anything other than noting a room request. Sorry. Good luck with getting your ADR.

 

[Richie248]

I don't find signature services to be all that helpful. They are pulling from the same pool of dining, enchanted extras, after hours, etc. I would rather just book things myself.

 

[Dave006]

So no, there’s nothing they can do you can’t do yourself.

I have had success with asking them specific CL questions and they have the ability to contact the onsite CL CMs to confirm / verify specific CL questions or room requests. I have even received menu item information shortly before our visits.

They can also note any food Allergies for members of your group.Note: You still want to followup once you reach your CL lounge and speak directly to a on duty CM to confirm the Chief meets with your group for severe allergies and offer alternatives.

Dave

 

[SkyGuy]

The things they are really good for are room related - room requests & other things noted on your res, extension of stays, etc. instead of waiting on hold for who knows how long, you can generally get through to SS quite quickly and get it done. My last trip, as we were sitting in the WL lounge, someone had been trying to extend their stay by two days and was having no luck by calling the main line - long hold times and such. She sat down with SS, and the CM immediately had someone on the line and had arranged for her to stay at the Lodge within about five minutes.