Closing Time!!

[lisamwell]

Similar experience here: We closed/hit comptroller site 6/16 but didn't get notice from the title company until the 18th. I waited until this afternoon (6/30) to call. Member Accounting says they can't give me the member number as "the info isn't created until the letter is mailed" (liar). They then ask if I’d like to talk to Member admin to see if my letter has been mailed. I say sure and have a short (5min) wait for the rep. This rep can't find my info in the system which they think is strange as usually the transfer is begun as soon as they get notice from the title company. So then I freak that the title company never sent the paperwork. Give title co. a call and they confirm fax submission and mention that they just got word (friday?/monday?) that member admin said they've made it through the files title co. sent 6/16. Since it took the title co. 2 extra days to send my stuff over, I wasn't in that batch and should give them a few more days to process. Either DVC is sitting on files for 2 weeks before processing or lying about the status. Based on the elongated estopple and membership timelines, there has been: (i) a surge in transactions, (ii) a staffing shortage, or (iii) a conscious effort to extend the resale timeline to spur direct sales. They aren’t doing themselves any favors by not being forthcoming (at best, and deceitful at worst) about the process.

So, am I understanding this correctly....your title company had knowledge that certain contracts were put into the system? what title company is it?

 

[Disneychica18]

I just tried to call using my contract number. The lady could see the contract but it was still in the previous owners name. She said it could take another 3 weeks to get access.

 

[lisamwell]

I just tried to call using my contract number. The lady could see the contract but it was still in the previous owners name. She said it could take another 3 weeks to get access.

where do I find the contract number?

 

[lisamwell]

I just tried to call using my contract number. The lady could see the contract but it was still in the previous owners name. She said it could take another 3 weeks to get access.

When did you close and or show up on the OCC site?

 

[Disneychica18]

Your contract number is at the top of your waiver for right of first refusal in the top right hand corner. Our deed showed up on June 18 and we got an email the 19th that we had closed and it was being sent to Disney.

 

[wallygirl]

GOT IT!!!! booked beach club sept 6th for whole week. Thats where i wanted so it worked out perfect. Good luck to everyone still waiting.

Holy cow, you got Beach Club only 2 months out?

Don't give up! I got my number 6/22 and thought I would be lucky to get Saratoga in a month. Could have had full week at Saratoga or Key West. Originally opted for split b/w Key West and Kidani. Then wait listed and got it! Staying in a few weeks at Bay Lake Tower Lake View studio and Beach Club 1 bedroom. I am shocked but hope it's good karma for all of us who have been put through the resale ringer!

 

[Disneychica18]

Don't give up! I got my number 6/22 and thought I would be lucky to get Saratoga in a month. Could have had full week at Saratoga or Key West. Originally opted for split b/w Key West and Kidani. Then wait listed and got it! Staying in a few weeks at Bay Lake Tower Lake View studio and Beach Club 1 bedroom. I am shocked but hope it's good karma for all of us who have been put through the resale ringer!

That is awesome! You give us hope

 

[pangyal]

First time poster here. Long time lurker. We recorded on 6/11. I just called this afternoon and was able to see that I'm in the system, points fully loaded. I was able to get my club ID number on the phone. No questions asked.

Congratulations!!!

I must confess, though, I am totally jealous that you sailed through, another PP said they're working on June 16, meanwhile we recorded on June 11 and nothing.

I'm sorry to go all Eeyore on you all. I really am happy for those that have their membership numbers, especially the first-timers

 

[zippy256]

So, am I understanding this correctly....your title company had knowledge that certain contracts were put into the system? what title company is it?

Working with Timeshare Title & More ( http://www.timesharetitleandmore.com ) - they've been pretty good, not the most communicative, but no hiccups or surprises.

I should have asked another question or two when I had them on the phone. I won't remember the precise phrasing, but it was something like "they {dvc} told us {ttm} that they've made it through everything we sent over through the 16th." They also said to try member admin again in a few days and if they hadn't still hadn't begun the transfer to give them a call back. Is this true or were they just saying it to get me off their back, I'm not sure - but they seemed genuinely interested in helping.

Just need to have a bit more patience (but I really want to make my January 2016 reservations!) - 6 months and counting since our offer was accepted.

 

[valentinasdad]

For everyone still calling....Here is a little help. I played the nice guy roll and it got me nowhere for a week. Today i expressed to them how aggravated i am getting. I didnt get rude but i wasnt passive. Finally she said the best she can do is give me number to my vacation guide who was assigned to me. I didnt even know about this. She gave me some number in california and i called got my number no problem. I would suggest asking them for your vacation guides name and number and it may work.

 

[lisamwell]

For everyone still calling....Here is a little help. I played the nice guy roll and it got me nowhere for a week. Today i expressed to them how aggravated i am getting. I didnt get rude but i wasnt passive. Finally she said the best she can do is give me number to my vacation guide who was assigned to me. I didnt even know about this. She gave me some number in california and i called got my number no problem. I would suggest asking them for your vacation guides name and number and it may work.

Did you buy direct? I didn't think resale had a guide. Also, why in California? Did you buy Grand California? Last question, but remind us when you showed up on the OCC site?

 

[pangyal]

SUCCESS!!! I logged in just now and saw that my BWV contract had been added to my dropdown list of contracts. Just in time, too- looks like other like-minded people who managed to register for the February races for 2016 had already booked up 2 out of 3 categories for those days. Phew!

Fingers crossed this means they are trying to stay on top of things before you guys have your holiday on Friday !

 

[playjar]

So I'm joining this party! Our deed was recorded this morning after closing late yesterday afternoon. Any suggestions of when I should start calling Member Services to see if I can get my member number? It looks maybe around the 10 day mark after closing (of course I have the 4th of July to worry about as well). I'm antsy to start looking since we just booked flights for early Sept after Labor Day weekend. Crowd wise it looks very minimal and I was able to book character dining. Not super picky where we stay, I just want to see what's available.

Thankfully our sellers were on the up and up to get things going. I'm getting anxious as time gets closer to our arrival that there won't be anything left for our stay!!

You should at least be able to book SSR, if not at other places too. We got our number 5 days before our vacation and I was able to find SSR studio for 9 nights in a row. This was 2 weeks ago. Then, while we were down there 4 nights at AKL jamboree house 1 bd opened up, so we switched to there at the end of our vacation. It appears that alot opens up last minute, so don't stress too much.

 

[lisamwell]

Tried calling for my number just a moment ago, no luck.....but Mariah was very nice. She did not ask if it was resale or not, just asked my name and looked. I did give her my contract # and she saw that it is still under the previous owner's name. So no number, but perhaps they have gotten enough feedback about their nastiness that they are being told to just look, or, I reached someone who still has some joy about their job. Just as added info, I closed and recorded the 18th. Seems like the latest closing that has their # thus far is the 11th if I am correct.

 

[ffwillie]

We closed on SSR on the June 11th and it was recorded on June 17th. Today I received the closing docs on the BLT property we are buying. I attempted to get my member number this morning so that I could include it on the closing documents for BLT. MS said I wasn't in the system yet, though I am not sure she would have given it to me if I was. I got the same song and dance about resell and having to wait 4 weeks.

 

[lisamwell]

We closed on SSR on the June 11th and it was recorded on June 17th. Today I received the closing docs on the BLT property we are buying. I attempted to get my member number this morning so that I could include it on the closing documents for BLT. MS said I wasn't in the system yet, though I am not sure she would have given it to me if I was. I got the same song and dance about resell and having to wait 4 weeks.

If you didn't have your SSR closed till the 17th then that's the date you begin the wait.

 

[FSUSammy]

Update...Recorded on 6/17...called up Disney again today and this time when the lady asked me if I was resale I told her yes but I have a contract number if that would help her look me up. So I didn't give her the chance to tell me that they don't give member numbers anymore to resales

She looked up the contract and said that it has not been transferred over to me yet. Did tell me that she saw something that said it was pending but that was all the info she would give.

So definitely a better experience than on Monday when I called.

And the wait continues.

 

[SomeImaginationHuh]

Can someone tell me if I'll have to wait for my member number in the mail prior to making a reservation by phone.

 

[lisamwell]

Can someone tell me if I'll have to wait for my member number in the mail prior to making a reservation by phone.

It has been rough getting your member number by phone lately, however some have been able to do it. I have called 3 times, but nothing yet for me. I closed on the 18th of June. If you do call be aware that they are often rude and tell you they cant give it to you.

 

[Dawn T.]

Can someone tell me if I'll have to wait for my member number in the mail prior to making a reservation by phone.

I closed 6/5 and started to call around 6/20 (I think. It's funny how after you get your membership number, it all kind of fades away). I was never successful, although I didn't really get any CM who were rude. Just firm. I FINALLY got my number in the mail on 6/25 ( around there, anyway) Was able to book the same day, although I was amused when I logged on to the DVC members site and it was really buggy, as I had read here on the boards. I still haven't received my membership cards, but expect them any day now. Hang in there-it's almost over.....and soooo worth the wait. A couple of times I was thinking direct looked kind of sweet, but the resale savings is simply too great. Thanks to everyone who helped make the wait a little easier.