Closing Time!!

[Toniann966]

Called twice yesterday and again this morning and was told we are not in the system. Supposedly we are on Glenda's desk? Our deed was recorded 6/1, but Disney said they did not receive info until 6/4. I have tried 407-566-3800 option 3 than 4. Tried doing option 2 as suggested but then get sent to another menu with 9 options. Have also called broker to see what delay is because we were assured by them in March that we would be able to book by the end of May.

Anyone from 6/3 or 6/4 get their member number yet? Any other suggestions? Thanks for your help!

Deed recorded on 6/2, but haven't received anything yet. In all fairness, I haven't called yet either. End of year school stuff has kept me busy.

 

[allison plevrakis]

I wonder what happened at Disney this week. Buyers (on this thread) who recorded on Friday 5/29 got their member number on 6/9 and 6/10. I was expecting that those of us who closed Mon 6/1 and Tues 6/2 would have been in the system yesterday or today. It doesn't seem like anyone who recorded in June has a member number yet. Such a disappointment : (

 

[wallygirl]

I wonder what happened at Disney this week. Buyers (on this thread) who recorded on Friday 5/29 got their member number on 6/9 and 6/10. I was expecting that those of us who closed Mon 6/1 and Tues 6/2 would have been in the system yesterday or today. It doesn't seem like anyone who recorded in June has a member number yet. Such a disappointment : (

This is my frustration too because our deed recorded 6/1. We were supposed to record 5/29 but someone at the title or brokerage firm dropped the ball and didn't get it in even though all closing docs were done on 6/27. Ugh! We were recorded on 6/1, Disney received docs 6/4, so based on other timelines we should have something by now. It will be three weeks on Wednesday since we closed and we still cannot not get any info or help from Fidelity Timeshares or Disney. Need to book so we can go end of July on banked points that will expire 7/31.

Maybe they flagged our names? Lol!

 

[valentinasdad]

This is my frustration too because our deed recorded 6/1. We were supposed to record 5/29 but someone at the title or brokerage firm dropped the ball and didn't get it in even though all closing docs were done on 6/27. Ugh! We were recorded on 6/1, Disney received docs 6/4, so based on other timelines we should have something by now. It will be three weeks on Wednesday since we closed and we still cannot not get any info or help from Fidelity Timeshares or Disney. Need to book so we can go end of July on banked points that will expire 7/31.

Maybe they flagged our names? Lol!

Did you use *** title?

 

[wallygirl]

Did you use *** title?

Yes, they were helpful, but I think they knew what was going on at Fidelity but couldn't tell us and then were slow with getting the paperwork done. We were made promises by our original broker that they would get everything fast tracked for us with the title company and Disney but then they left without us even knowing.

 

[valentinasdad]

It wasnt fidelity it was ***. I used timeshare store and ran into same problem with ***. Brenda who runs everything went on a 2 week vacation after she sent me the closing docs and never even told me. After i got an auto reply from her email a week later to follow up i called and spoke to someone else. They said her being out would not delay as they were waiting on seller. At that point i had my broker call seller who said he sent paperwork in a week ago. The day brenda returns i send her email no response. Next day i close as my broker scot (who was great)notified me. To this day i still havent heard from her at all. So rude and unprofessional. Unfortunately they can be since it looks like they have that part of the business locked up

 

[wallygirl]

It wasnt fidelity it was ***. I used timeshare store and ran into same problem with ***. Brenda who runs everything went on a 2 week vacation after she sent me the closing docs and never even told me. After i got an auto reply from her email a week later to follow up i called and spoke to someone else. They said her being out would not delay as they were waiting on seller. At that point i had my broker call seller who said he sent paperwork in a week ago. The day brenda returns i send her email no response. Next day i close as my broker scot (who was great)notified me. To this day i still havent heard from her at all. So rude and unprofessional. Unfortunately they can be since it looks like they have that part of the business locked up

Do you remember when she was on vacation? I wonder if that contributed to our delay? We weren't using her but curious to see if it's a company issue. Fidelity was definitely at fault with us though, because our broker left and no one was checking her voicemail or email to answer our questions. Only reason we found out was we received an announcement from another agency (we're on their email list) about a new broker joining them. Now the broker claims that the delays have all been on Disney's end and they have legal proceedings against Disney to force them to stop delays. I'm hoping we're not stuck in some legal quagmire between these two parties. When purchasing other real estate I found that there is transparency and an accounting of timelines/paperwork across all parties.

 

[valentinasdad]

Do you remember when she was on vacation? I wonder if that contributed to our delay? We weren't using her but curious to see if it's a company issue. Fidelity was definitely at fault with us though, because our broker left and no one was checking her voicemail or email to answer our questions. Only reason we found out was we received an announcement from another agency (we're on their email list) about a new broker joining them. Now the broker claims that the delays have all been on Disney's end and they have legal proceedings against Disney to force them to stop delays. I'm hoping we're not stuck in some legal quagmire between these two parties. When purchasing other real estate I found that there is transparency and an accounting of timelines/paperwork across all parties.

She got back this monday she was out since memorial day

 

[Hendercx]

I'm freaking out. Our deed was recorded on 6/2 or 6/3 per the comptroller website. Each time I've called Disney, I've gotten a different answer about when we'd get our number. Twice they said they didn't even receive the paperwork which is false information because another time one of the other gentlemen I spoke with said that he was able to find my paperwork. We are driving to Disney on Tuesday. A guy I spoke with on Friday said that he was going to ask for the paperwork to be expedited and that he'd follow up with me Monday morning. We will be there from June 17-July 3 and hoped to use points. Now I am wondering if we should book on site. Would anyone please be able to tell me if there is even availability at this point? We are willing to stay at different resorts if needed. Please assist me with knowing availability. This trip is for our son's birthday. Thank you so much!

 

[goofeydec]

I just don't see why I have to wait to get paid until points are in new owners account . 85 days since sold I'm

 

[summabreeze85]

My deed was recorded 6/2 with *** and haven't got anything yet. Since its been on the 2 week program I'm hoping by Tuesday or wednesday

 

[Hendercx]

Are we able to book as soon as we get our membership number?

 

[wallygirl]

Are we able to book as soon as we get our membership number?

You should be if you can also get your activation code and pin.

 

[Hendercx]

How can we do that? Will they give it by phone?

 

[wallygirl]

My deed was recorded 6/2 with *** and haven't got anything yet. Since its been on the 2 week program I'm hoping by Tuesday or wednesday

The end of May people were getting their membership letter and info within two weeks. Now it unfortunately looks like it's going back the other way. We closed 5/27, recorded 5/29 (showed up 6/1), paperwork received at Disney 6/4, and now there's no record of it at Disney.

 

[wallygirl]

How can we do that? Will they give it by phone?

You are supposed to wait 2-4 weeks to receive a letter. Others have had luck calling anywhere from 8-12 days after recording. Seems hit or miss depending on who you talk to at Disney and your brokerage firm. The number we tried is 407-566-3800 option 3 then option 4. We have not gotten our number yet.

 

[Buzzalot]

Are we able to book as soon as we get our membership number?

You should be if you can also get your activation code and pin.

As soon as you get your membership number you can book on the phone with MS. The activation code and pin is for online access. It's not needed for a ressie over the phone.

 

[supersnoop]

As soon as you get your membership number you can book on the phone with MS. The activation code and pin is for online access. It's not needed for a ressie over the phone.

There's a point in time where you'll have a member number but before the points are actually loaded into your account. If you're too quick, you might not be able to book when you get y our member number.

 

[allison plevrakis]

I called DVC member acctg this morning and got Michael who is willing to help. He looked us up and we're still not in the system. It's been 10 business days. UGGHHH : (

 

[wallygirl]

I called DVC member acctg this morning and got Michael who is willing to help. He looked us up and we're still not in the system. It's been 10 business days. UGGHHH : (

Did you call 407-566-3800 option 3, option 4? I just tried and they said, "this department does not have that information, you have to speak to Member Services". I was then transferred but the wait time is 30 minutes. I'm on 11 business days since being recorded and still nothing! Ugh!