Quote:
Originally Posted by stitchlovestink
Okay, that is not how I experienced things when I was there just about 3 weeks ago. I was staying at POP. And in the evening close to closing time there were ALWAYS CMs (two and sometimes three) at the bus stop directing the flow of guests at the queue, thru the queue and onto the buses... They were the ones telling me and others where to wait and radioing for backup buses. THEY were the ones who discussed with me how flawed this loading system was, they were the ones who gave me the phone number to call to voice my concerns.
I'm not saying that there isn't somebody sitting in a van somewhere dispatching too, but at the bus stop I was at, there were ACTUAL People there working crowd control. They were the ones who told me that the other guests were complaining about the ECVs rolling up at the last minute getting loaded first and then bringing upwards of 10 guests with them and it was infuriating the other people in line. Well, I could understand that upsetting other people! That's why I stated in an earlier post that after a few people, the rest of the party should need to go to the regular queue. Honestly, it is only fair, and your are going BACK to the resort. You will all get to the resort within a short time of one another. The CM's were saying when they loaded the 2 ECVs and then their parties sometimes all the seats were pretty much taken and it was already at a standing room only... Well no wonder they were getting complaints. I guess IMO I would say cap it at no more than 4 or 2 adults (one on the
ECV plus the companion plus minor children)...but not the entire entended family of auntie/uncle/nieces/nephews...if there's that many you need to split up and meet back at the hotel. You certainly aren't all staying in the same room!! If people would have been reasonable in their expectations and maybe not used things inappropriately it might not have reached this level of problematic issue...but again that is JMHO....that comment is not pointing fingers at anyone one inparticular here on the boards but just people at WDW who don't use the transportation system in a fair/reasonable manner. Such as the family we saw board the bus thru the back door w/ 12 family members...granted, the bus driver allowed it but they should have been in the regular queue, imo...I think it reflects poorly on those who are disabled and use the system appropriately and the way in which it was intended...
Thanks that means they are trying to work on making the dispatch system because every time I walking back ti cr their either a van suv or a cm telling drivers where to go. So they must be radioing to them so they can tell the sriver where to go. I like that their out on the stops because it get them a better chance to get more buses to the right place. As for the drivers well some are bad apples and need to be retrained or removed but others that mean well are just under a lot of pressure to get as many guest on the bus as they can. But still no excuse for telling any guest to wait for the next bus when it their turn it sounds like they need more supervisor doing ride alongs to check on their drivers.
Thanks for the update and sorry that happened to you. That also why they came up with no more then six per wheelchair and ecv load the rest must wait in the main que.