I think it depends on each individual restaurant. I live about 20 miles east of Dallas. Our local Cici's is great. However, we've tried two different ones in the Dallas area that were just yuck! Our local one has a really outgoing, friendly manager that is great. We usually only go about once or twice a month, but he always recognizes us, immediately grabs a cone, says 'I know what you want on one half, but what do you want on the other half today'. My elderly mom doesn't like any of the pizzas on the buffet, but he always has them fix her a half with like triple meats, black and green olives, and onions. It has very little sauce on it, but is completely piled high with meats, just the way she likes it. They always bring the whole pizza to our table, even though the rest of us eat off the buffet. They also have a decent salad bar with lots of toppings. The manager is usually the one who brings my mom's specialty pizza to her and he always stays and talks to us for awhile, making sure she is happy with her pizza. On the other other hand, the two Cicis we went to in the Dallas area were just gross and their pizzas had very few toppings on them.