mommy2allyandaveri
DIS Veteran
- Joined
- Sep 19, 2006
- Messages
- 3,558
Thanks Lorealle, you are amazing...AS ALWAYS!
We check in on Sunday and CAN NOT wait!
We check in on Sunday and CAN NOT wait!
Thanks for all your feedback and patience! You guys are awesome!
Lorealle
What is the common consensus for getting the best rates at HoJo's? Entertainment Book, AAA, AP?
Hey Everybody!
Just wanted to give a little update on things! :]
We are definitely still working out all the bugs on the Kids Suites. The 'hanger' thing seemed strange to me also, so I doublechecked with our General Manager and he was profusely apologetic and explained that it was just one of those bugs that we were working out! He ordered more hangers for the rooms and we will be amending that problem shortly. THANK YOU for letting us know!
Also, with regard to the crib- it might take them a little while to get it to you if the Front Desk is busy- but you shouldn't be waiting hours for it! I hope that you did receive it in a timely fashion! If you didn't, please let me know!
Check-in time is not until 4p- and I know that can be difficult if you arrive to the hotel sooner than that, but our Housekeeping Staff needs that time to make sure that all of the newly vacated rooms [at 12p] are clean and ready to go for those of you who are arriving, as well as service the guest rooms that are currently occupied. When we are less full, rooms are more readily available before check-in time, but when we are more full, 4p is the standard. We want everything to be absolutely perfect in the rooms when you check-in, and so in order to be thorough, our Housekeeping staff can't- and doesn't- do rushed jobs. But! I do want to be clear that we have no problems at all with checking you in early if there are rooms available! We never just 'sit' on clean rooms.
Also, our Housekeeping Department does like to 'check-in' with our guests at least once a day. Usually, when there is a 'Do Not Disturb' sign on the door, Housekeeping will try to check-in via telephone later in the day, just to make sure that everything- and everyone is alright. We would hate to have a situation where someone needed medical attention, but was unable to get to the phone, and not know until it was too late. So...I know that this might seem troublesome to some of you, but please know that it is coming from a good place; we just want to make sure you are safe!
Now! With regard to the Pirate chest in the rooms, I have this email from our General Manager::
In our internet video which showed our concept Kids Suite we mentioned a treasure chest that would be placed in the kids room that would contain pirate-themed goodies...We are now working on getting a suitable and durable chest that will contain fake bead necklaces, maybe some plastic coins, hot chocolate and discount tickets to Pirates Dinner Adventure....[we] apologize that it is not finalized yet, and...are working with our partners to provide the contents. [In the meantime,] the concept videos have been pulled from our website and YouTube.
I will continue to follow up with him on these issues, and will let you all know when we have an update.
Thanks for all your feedback and patience! You guys are awesome!
Lorealle
What is the common consensus for getting the best rates at HoJo's? Entertainment Book, AAA, AP?
Also, our Housekeeping Department does like to 'check-in' with our guests at least once a day. Usually, when there is a 'Do Not Disturb' sign on the door, Housekeeping will try to check-in via telephone later in the day, just to make sure that everything- and everyone is alright. We would hate to have a situation where someone needed medical attention, but was unable to get to the phone, and not know until it was too late. So...I know that this might seem troublesome to some of you, but please know that it is coming from a good place; we just want to make sure you are safe!![]()
For those of you with younger kids (under 8), how are you finding the walk to and from the parks from HoJo's? I know, I know, I've seen the wonderful links with walk times and distances!I'm just wondering how we'll do with the walk there and back (at least twice including a mid-day hotel break) with a 3 and 6 year old and our DD's are a bit too old for a stroller now. I really, really like the look of the HoJo Kid Suites, but am really torn between HoJo's and Fairfield Inn because of the distance.
For those of you with younger kids (under 8), how are you finding the walk to and from the parks from HoJo's? I know, I know, I've seen the wonderful links with walk times and distances!I'm just wondering how we'll do with the walk there and back (at least twice including a mid-day hotel break) with a 3 and 6 year old and our DD's are a bit too old for a stroller now. I really, really like the look of the HoJo Kid Suites, but am really torn between HoJo's and Fairfield Inn because of the distance.