Check your reservations closely

[HomerHog]

We received our Magical Express packet today. The luggage tags were included for all four of us. In the book, our arriving flight info is correct but it only had the departing flight info for three of us. DD2's name was listed with "no flight information provided".

I called Magical Express to correct what I thought was a simple oversight. The very helpful CM told me that departing flight info could not be added because DVC does not have this person on the reservation. I insisted that she was, but the CM politely told me that I needed to contact DVC to get her added and then proceeded to ensure all other details were correct.

It tried to call MS, but they had already closed for the evening. I have my original reservation confirmation that says 4 guests. Since MS was closed, I went to view the reservation online to see if it really did not have her on there. This info did not show online, but I went ahead and clicked on the "Add Celebration infomation" button while I was there. When this pulled up my reservation details, it showed 2 adults and 1 child in the room. So I get to call MS tomorrow to add DD to the room (that I already included her on) so that I can then update her on the ME (which I also already included her on).

I know this is nothing in the big scheme of things and will be easily fixed. I find it very inconvenient to have to make multiple calls after receiving my ME packet to correct information that they have already been given, had in the computer, and accurately sent back to me 7 months ago.

While it is a small gripe, my main intent is to advise others to double check everything. This will be a lot easier to correct over the phone now than when we are standing there with 2 kids and a car seat trying to figure out why we can't check her bags.

 

[DISNEY FIX]

Did you receive one yellow tag per person or two? I read somewhere that ME is only sending out 1 tag per person.

 

[Mommy2JulietJocelyn]

do they not list her on the ressie because she is 2? That has happened to me - she is not a paid for person at WDW so she was not listed. But if she has her own plane ticket she should be on ME's list.

 

[parlay]

Let us know how things work out tomorrow. I have a reservation that I have to fix as well, they left off my entire family in a 2 Bedroom - I'm the only guest that that is registered for the villa! LOL

 

[Poohs Pal]

This happened to DS on our last trip. He had driven to Disney with us and by us I mean 7 WOMEN who were either related or OLD . This was a 2 1/2day road trip as we took our time. He decided he would never survive the drive home and bought an airline ticket to fly home. When he went to check his luggage at airline check in at akv he was told he could not check in because he wasn't on the room reservation. He showed them his room key I had to call MS right then and have him added to the reservation. I believe because it was the day of departure MS had to call either AKV front desk or the airline check in. It ended up be no big deal and he finally got checked in. We were told that had MS not been open they would not have been able to help him. So from now on I will always double check to make sure my MS resvation has everyone listed to prevent any further problems like this. Susan

 

[HomerHog]

Did you receive one yellow tag per person or two? I read somewhere that ME is only sending out 1 tag per person.

I had read that as well. They sent us 2 tags each. The same as we received last summer. We received them 5 1/2 weeks out, which is by far earlier than our previous uses of ME.

My first thought was that she doesn't show on the room because she is under 3. However, my original confirmation has 4 on it, so who knows. I'll update tomorrow.

 

[DISNEY FIX]

I had read that as well. They sent us 2 tags each. The same as we received last summer. We received them 5 1/2 weeks out, which is by far earlier than our previous uses of ME.

My first thought was that she doesn't show on the room because she is under 3. However, my original confirmation has 4 on it, so who knows. I'll update tomorrow.

Cool. Thanks for the info.
We will be there March 22nd and haven't received our ME tags yets I figure they will be here any day or I will be calling MS.

 

[heynowirv]

Did you receive one yellow tag per person or two? I read somewhere that ME is only sending out 1 tag per person.

They told us they were only sending 1 pp but we did recieve 2

 

[goingthedistance]

We got 2 tags per person on our ME package we got yesterday, even for my soon to be 2-year-old daughter.

Paul

 

[PEANUT1]

when we went May we didn't get anything for our almost 2 year old. I called and they said it woudln't be a problem at all. Sure enough it wasn't.

 

[HomerHog]

I said I'd update after calling yesterday, but didn't get a chance. So I called MS yesterday morning and described the situation. The CM was very helpful, but assured that DD2 was showing on the room reservation and that her flight info was correct, don't worry about it. Later, I called ME back to check and this time they showed her with the correct info.

I don't think I got the full story. I guess it was just a little magic that the info corrected itself during the process.

 

[Shelly F - Ohio]

Don't worry too much. I went to WDW last weekend and mine said the same thing. On my door the day before departure was a letter that said we were unable to confirm your flight info and an 800 to call to tell them what flight I was on.
They will let her board the bus don't worry!

 

[DISNEY FIX]

Just FYI contrary to posts we received 2 ME luggage tags per person yesterday.