Check your luggage claim tags!

[kaytieeldr]

?
What does Disney's Magical Express (DME) operate then? Maybe you mean it doesn't operate RAC?

Yes, that's exactly what I meant! Thanks for catching my mistake .

Warning: don't read what I type, read what I meant to say.

 

[lorenni]

My mother was not in line with me. She was at the resort and our reservations were linked. I have no idea why they switched people half way thru the check in process.

As for the RAC - RAC itself told me that the service is run as part of ME. Mears runs it all, and they are contracted and paid by Disney. In my world a business bears responsibility for their contracted third parties.

 

[kaytieeldr]

My mother was not in line with me. She was at the resort and our reservations were linked. I have no idea why they switched people half way thru the check in process.

As for the RAC - RAC itself told me that the service is run as part of ME. Mears runs it all, and they are contracted and paid by Disney. In my world a business bears responsibility for their contracted third parties.

Sorry, Mears doesn't run RAC. RAC staffers are airport employees. They have nothing to do with Mears.

Again, Resort Airline Check-In is identical to airport curbside check-in, except that the curb is about 20 miles from the terminal.

Mears doesn't operate curbside check-in, therefore Mears doesn't operate RAC.

Mistagged luggage happens. The passenger is ultimately responsible for making sure their luggage is tagged correctly - since they 100% know where they're going, to a much greater degree than the airport employee.

Typos happen. Not that luggage gets misdirected like this often (only about ten million bags a year, which is surprisingly few given the number of pieces of luggage tha are checked) but a typical error is typin MOC when the luggage should be going to MCO. that's probably what happened to that woman whose luggage spent most of her trip in Brazil.

 

[lorenni]

Which is why the entire point of my original post was to remind everyone to check their luggage tags!

Not so much interested in arguing with you about who runs what. I'll go on what the baggage folks at the resort actually told me, thanks!

 

[OKW Lover]

Which is why the entire point of my original post was to remind everyone to check their luggage tags!

Always a good practice.

 

[maxiesmom]

Which is why the entire point of my original post was to remind everyone to check their luggage tags!

Not so much interested in arguing with you about who runs what. I'll go on what the baggage folks at the resort actually told me, thanks!

We are just trying to make things clear for those posters who may just be lurking, and taking notes for their vacation.

RAC is just like checking in at the airport. It is NOT repeat NOT run by Magical Express, or any business owned or shared with Disney. The only thing it has to do with Disney is that it operates out of their resorts. They could just as easily set up at the Hilton down the road. RAC is just like checking in at the airport. Think of it as a little section of the airport at each Disney resort.

 

[goofy4tink]

Okay everyone....go a google search for remote airline checkin. The only thing that continually comes up is BAGS. This company runs RAC at many places in the country. So, it makes no sense to say that ME or Disney or Mears runs it. It is run by BAGS.
Disney tends to lump DME and RAC in together. Evidently, they don't give the everyday guest enough credit for being bright enough to know that these are two different companies!! You do not need to ride the ME bus in order to use RAC. BUT..Disney will tell you that you do need to ride the bus in order to have your checked bags magically arrive at your resort. See the difference?

Mears runs DME for Disney....basically. BAGS runs RAC for Disney/DME. It's all very incestuous, so to speak. And if/when something goes wrong? Well then, nobody runs it!! Much finger pointing happens.

 

[sam_gordon]

Okay everyone....go a google search for remote airline checkin. The only thing that continually comes up is BAGS. This company runs RAC at many places in the country. So, it makes no sense to say that ME or Disney or Mears runs it. It is run by BAGS.
Disney tends to lump DME and RAC in together. Evidently, they don't give the everyday guest enough credit for being bright enough to know that these are two different companies!! You do not need to ride the ME bus in order to use RAC. BUT..Disney will tell you that you do need to ride the bus in order to have your checked bags magically arrive at your resort. See the difference?

Mears runs DME for Disney....basically. BAGS runs RAC for Disney/DME. It's all very incestuous, so to speak. And if/when something goes wrong? Well then, nobody runs it!! Much finger pointing happens.

And the bolded is the real issue. IMO, a guest should be able to contact Disney regarding (almost) anything happening on their property & arranged through Disney.

For example, if you book a photo shoot through Disney, even if they hired a 3rd party to do the shoot, you should be able to complain to Disney.

This is just my opinion.

I still don't understand how the OP could check in and receive BP for her flight but the bags were tagged on a different airline to a different destination. I mean, everything is computerized, how does that happen?

 

[kaytieeldr]

I still don't understand how the OP could check in and receive BP for her flight but the bags were tagged on a different airline to a different destination. I mean, everything is computerized, how does that happen?

I wouldn't be surprised if, like the Brazil situation described by a poster earlier in this thread, coincidentally the party checking their luggage just before the OP was flying to Boston on jetBlue - and the person checking her in didn't change 'whatever' before printing the luggage tag.

 

[msjprincess]

I wouldn't be surprised if, like the Brazil situation described by a poster earlier in this thread, coincidentally the party checking their luggage just before the OP was flying to Boston on jetBlue - and the person checking her in didn't change 'whatever' before printing the luggage tag.

But I thought she said the baggage claim tag had her mother's name on it.

 

[Lewisc]

I wouldn't be surprised if, like the Brazil situation described by a poster earlier in this thread, coincidentally the party checking their luggage just before the OP was flying to Boston on jetBlue - and the person checking her in didn't change 'whatever' before printing the luggage tag.

I was under the impression the bag was checked on a flight taken by a relative. I think this thread serves as a warning to always make sure checked bags have the correct tags. I'm not sure how people can disagree with this.

Okay everyone....go a google search for remote airline checkin. The only thing that continually comes up is BAGS. This company runs RAC at many places in the country. So, it makes no sense to say that ME or Disney or Mears runs it. It is run by BAGS.
Disney tends to lump DME and RAC in together. Evidently, they don't give the everyday guest enough credit for being bright enough to know that these are two different companies!! You do not need to ride the ME bus in order to use RAC. BUT..Disney will tell you that you do need to ride the bus in order to have your checked bags magically arrive at your resort. See the difference?

Mears runs DME for Disney....basically. BAGS runs RAC for Disney/DME. It's all very incestuous, so to speak. And if/when something goes wrong? Well then, nobody runs it!! Much finger pointing happens.

A number of posters like to, wrongly, correct posters who equate RAC with DME. Disney uses the term DME to refer to 3 separate services, passenger shuttle bus service, inbound luggage handling and RAC. Disney CMs are involved with delivering your bags at your resort to your room and some supervisory functions at MCO. All other services are contracted out to at least 3 different vendors.

For the benefit of posters who don't think RAC is part of DME

https://maketraveleasier.com/BagsVIP/rac

BAGS Inc says the service name for RAC at Disney is Disney's Magical Express

 

[kaytieeldr]

I was under the impression the bag was checked on a flight taken by a relative. I think this thread serves as a warning to always make sure checked bags have the correct tags. I'm not sure how people can disagree with this.

I was thinking about that. I think it's coincidence. BOS/MCO and MCO/BOS via jetBlue are very popular routes. JetBlue has (random months checked later this year) upwards of fifteen flights daily. I still think the more likely event was that the party in front of the OP was flying to Boston on jetBlue.

 

[msjprincess]

I was thinking about that. I think it's coincidence. BOS/MCO and MCO/BOS via jetBlue are very popular routes. JetBlue has (random months checked later this year) upwards of fifteen flights daily. I still think the more likely event was that the party in front of the OP was flying to Boston on jetBlue.

But she specifically says it was checked in under her mother's name.

When I pulled out the claim tag we discovered that my bag had been checked to Boston under my mothers name.

 

[sam_gordon]

Does the OP & mother share the same (or similar) name? I assume OP got BP's for HER flight. This just doesn't make logical sense. I assumed the RAC attendant gets on the computer, selects airline, then name (flight maybe?) to pull up the record, selects "Print BP", and "Print Luggage Tag", then affixes the tag to the luggage. I don't see anyway the mother could get checked in without her being there.

 

[goofy4tink]

And the bolded is the real issue. IMO, a guest should be able to contact Disney regarding (almost) anything happening on their property & arranged through Disney.

For example, if you book a photo shoot through Disney, even if they hired a 3rd party to do the shoot, you should be able to complain to Disney.

This is just my opinion.

I still don't understand how the OP could check in and receive BP for her flight but the bags were tagged on a different airline to a different destination. I mean, everything is computerized, how does that happen?

Absolutely agree with that....it happens while on Disney property, with a company that Disney is partners with...Disney should address it.
I have to wonder if the two reservations were tied together somehow, and the RAC person just 'checked' the wrong box. Could be just that simple. The thing that is telling is that it is the OPs mother..not some random guest.

I was under the impression the bag was checked on a flight taken by a relative. I think this thread serves as a warning to always make sure checked bags have the correct tags. I'm not sure how people can disagree with this.




A number of posters like to, wrongly, correct posters who equate RAC with DME. Disney uses the term DME to refer to 3 separate services, passenger shuttle bus service, inbound luggage handling and RAC. Disney CMs are involved with delivering your bags at your resort to your room and some supervisory functions at MCO. All other services are contracted out to at least 3 different vendors.

For the benefit of posters who don't think RAC is part of DME

https://maketraveleasier.com/BagsVIP/rac

BAGS Inc says the service name for RAC at Disney is Disney's Magical Express

It also says 'partner'...so Disney is in a partnership with RAC, and putting RAC under the service name of DME. My issue? Why? Why bother calling it something different when you can just say 'DME' and cover the incoming and outgoing travel, and luggage service? Would be much simpler.
And, when there is an issue, Disney will usually tell the guest that 'Oh, that's RAC/BAGs responsibility...you need to contact them.' As I said above...Disney is in a partnership with BAGS...if something goes wrong, for a guest using RAC, then Disney needs to step up to the plate and deal with it, rather than passing the buck.

 

[sam_gordon]

Absolutely agree with that....it happens while on Disney property, with a company that Disney is partners with...Disney should address it.
I have to wonder if the two reservations were tied together somehow, and the RAC person just 'checked' the wrong box. Could be just that simple. The thing that is telling is that it is the OPs mother..not some random guest.

This begs the question... are the RAC computers linked to Disney's reservation system? If so, why? Shouldn't they just be linked to the airlines?

 

[goofy4tink]

This begs the question... are the RAC computers linked to Disney's reservation system? If so, why? Shouldn't they just be linked to the airlines?

Stop!!! You're giving me a headache...

You do have to wonder though...they shouldn't be linked to Disney's reservation system. Man, it is indeed strange. Perhaps another RAC person was in the midst of checking the mom in, and printed out baggage tags (in error), and they got confused and put them on the wrong bag...maybe because the two of them were together assumptions were made??

 

[msjprincess]

Does the OP & mother share the same (or similar) name? I assume OP got BP's for HER flight. This just doesn't make logical sense. I assumed the RAC attendant gets on the computer, selects airline, then name (flight maybe?) to pull up the record, selects "Print BP", and "Print Luggage Tag", then affixes the tag to the luggage. I don't see anyway the mother could get checked in without her being there.

No.

From another post

Exactly! They checked ME in on my airline then checked my bag in as if I were my mother (who was on a separate reservation, different room, did not check any bags, different airline and home state, and has a different name).

 

[sam_gordon]

Stop!!! You're giving me a headache...

Sorry "mom". But I still won't stop.

You do have to wonder though...they shouldn't be linked to Disney's reservation system. Man, it is indeed strange. Perhaps another RAC person was in the midst of checking the mom in, and printed out baggage tags (in error), and they got confused and put them on the wrong bag...maybe because the two of them were together assumptions were made??

Didn't the OP say her mom wasn't with her at the time? See, the more you think about this, it gets stranger.

 

[kaytieeldr]

I'm confused. Admittedly, I haven't flown in the last fourteen months (tried in December, but broke my leg instead) so things could easily have changed. I don't recall my name ever being on a claim check, so I Bing'ed for information. I found this in a rant about PNRs:

When a ticket is issued, that is recorded in the PNR; if it's an e-ticket, the actual "ticket", as defined by the airline, is the electronic ticket record in the PNR. When you check-in, the claim check numbers and the weights of your bags are added to the PNR. If you don't show up for a flight on which you are booked, that fact is logged in the PNR.

I genuinely didn't think claim checks were large enough for (or programmed to accept) names. Plus it's really, really odd that her boarding pass had her information but her claim check - same piece of paper? I don't remember - had her mother's flight information.