Check your email! Merch Pass Superthread!

[mouschievous]

@Casabran , the same thing has happened to me. I don't understand that - they said that you have until Sept 8 to make the purchase, and they shouldn't have given out more merch passes than they had merchandise. Someone screwed up, that's for sure.

 

[Casabran]

@Casabran , the same thing has happened to me. I don't understand that - they said that you have until Sept 8 to make the purchase, and they shouldn't have given out more merch passes than they had merchandise. Someone screwed up, that's for sure.

If this happened a lot, there will be a lot of mad people. If I hear back from them I’ll let you know what they say.

 

[Kender]

Uh. The key pin was just removed from my bag. Writing them now too. It's not the 8th.

EDIT: I've messaged on Facebook, emailed, and I'm currently waiting on hold. I was able to send screenshots via email showing the item was removed from my cart and from my email showing it said it would be through the 8th and that it's still the 7th. Current wait says 14 minutes for the phone.

 

[theluckyrabbit]

Uh. The key pin was just removed from my bag. Writing them now too. It's not the 8th.

EDIT: I've messaged on Facebook, emailed, and I'm currently waiting on hold. I was able to send screenshots via email showing the item was removed from my cart and from my email showing it said it would be through the 8th and that it's still the 7th. Current wait says 14 minutes for the phone.

Let us know what happens with this. These glitches are getting out of control. Good luck!

 

[Kender]

Let us know what happens with this. These glitches are getting out of control. Good luck!

Okay, just got off the phone. It is indeed a known issue and they're working to fix it. It does not seem to be affecting everyone, but does seem to be adding more people throughout the day because I was not affected this morning by this. I'm really glad I panic purchased my key now because I was interested in a swimsuit they had that was running out of stock of various sizes quickly. So at least my key should be safe, just need to hope I get my key pin back in my cart.

They asked for my name, my email, and my phone number. I was also asked to forward my MerchPass email to guest.services@shopdisney.com to confirm I had won the right to purchase the item I said I had. CM said I may get a call back tonight or tomorrow. I would highly suggest calling if you're affected or at least forwarding your MerchPass email to the email above.

Ugh . This is a mess. The glitches really are getting out of control.

 

[Casabran]

My items are back now!!!!

 

[Kender]

My items are back now!!!!

Same! Just got an email telling me my key pin was back in my cart. @mouschievous Any luck on your end too?

 

[theluckyrabbit]

My items are back now!!!!

Same! Just got an email telling me my key pin was back in my cart. @mouschievous Any luck on your end too?

Hey, the Glitch Fairy came through for you!

 

[mouschievous]

Glitch fairy for the win! They're back in my cart too.

 

[midnight star]

So happy the glitch fairy came for you all!

 

[Kender]

Lesson learned. Do not trust Disney when they say you have a few days to finish your purchase when it comes to MerchPass . You are not even safe with MerchPass success. Assume less than 24 hours to complete. Suck it up and pay the shipping instead of worrying about maximizing the value of the cart.

 

[antmr7]

My key will not show in my cart either now. It was there about an hour ago and now it won’t load. Hopefully it comes back soon

 

[Lulubelle17]

Quite disappointed. I had the MerchPass for the Pluto key and it said that I had to complete my purchase by 9/8, which is today. I tried but the item is no longer available. So what's the point of MerchPass? Did I misunderstand it? I thought it would be reserved. I sent them an email and a FB message and I got no response. Oh well...

 

[Kender]

My key will not show in my cart either now. It was there about an hour ago and now it won’t load. Hopefully it comes back soon

Quite disappointed. I had the MerchPass for the Pluto key and it said that I had to complete my purchase by 9/8, which is today. I tried but the item is no longer available. So what's the point of MerchPass? Did I misunderstand it? I thought it would be reserved. I sent them an email and a FB message and I got no response. Oh well...

I would call shopDisney and be sure to forward your MerchPass confirmation email with name, email, and phone number added to it to guest.services@shopdisney.com

Myself and others had our items added back within a few hours after doing this. It's a known glitch, but it does seem you have to tell them it happened to you because it's not affecting everyone so they do not know every account they need to correct. You were supposed to have through today to order. I would do this ASAP because those items will get released to the general public after the priority window closes.

 

[Lulubelle17]

I would call shopDisney and be sure to forward your MerchPass confirmation email with name, email, and phone number added to it to guest.services@shopdisney.com

Myself and others had our items added back within a few hours after doing this. It's a known glitch, but it does seem you have to tell them it happened to you because it's not affecting everyone so they do not know every account they need to correct. You were supposed to have through today to order. I would do this ASAP because those items will get released to the general public after the priority window closes.

I did email them and sent them a FB message. The email I received says that I have time to purchase until 9/8, so technically I'm still within my window. Honestly, I don't have time to call and I will survive without the key, but it's just the principle: if they say that my item is reserved until 9/8, I should be able to buy it until 9/8. Otherwise, what's the point of reserving it? Meh....

 

[Kender]

I did email them and sent them a FB message. The email I received says that I have time to purchase until 9/8, so technically I'm still within my window. Honestly, I don't have time to call and I will survive without the key, but it's just the principle: if they say that my item is reserved until 9/8, I should be able to buy it until 9/8. Otherwise, what's the point of reserving it? Meh....

I did see you say you emailed, but you did not specify if you forwarded your MerchPass email or not (this is to help Disney verify your claim more quickly). I was passing on information I called to get to help others. There was a glitch that happened. It was not supposed to remove from your cart. They did not remove the items on purpose (we were supposed to have through the 8th according to the email we all received).

Calling is to speed things up since it is in the final hours to be sure you get the item back in your cart in time. Mine was there in the morning yesterday when others said theirs had disappeared, but mine had also disappeared by the afternoon. Hopefully the email is enough to verify and return the item to your cart. If it does, you should get a new MerchPass email alerting you. If not, I'm sorry you were affected by the glitch too and were not able to get it corrected like others were able to . It should not have happened.

Glitches do suck.

 

[Lulubelle17]

I did see you say you emailed, but you did not specify if you forwarded your MerchPass email or not (this is to help Disney verify your claim more quickly). I was passing on information I called to get to help others. There was a glitch that happened. It was not supposed to remove from your cart. They did not remove the items on purpose (we were supposed to have through the 8th according to the email we all received).

Calling is to speed things up since it is in the final hours to be sure you get the item back in your cart in time. Mine was there in the morning yesterday when others said theirs had disappeared, but mine had also disappeared by the afternoon. Hopefully the email is enough to verify and return the item to your cart. If it does, you should get a new MerchPass email alerting you. If not, I'm sorry you were affected by the glitch too and were not able to get it corrected like others were able to . It should not have happened.

Glitches do suck.

Thank you, and yes, I should have specified that I did forward my MerchPass in my email. I appreciate your help and your patience!

 

[Kender]

Thank you, and yes, I should have specified that I did forward my MerchPass in my email. I appreciate your help and your patience!

I just want everyone to be happy and get their cute keys . I really hope it gets added back soon for you. They really should double check all emails and messages before releasing the keys to the general public since it is a known issue, that's for sure. But I'm not holding my breath.

 

[Lulubelle17]

I just want everyone to be happy and get their cute keys . I really hope it gets added back soon for you. They really should double check all emails and messages before releasing the keys to the general public since it is a known issue, that's for sure. But I'm not holding my breath.

Lol! Thank you, I agree with you! And just for fun, I tried to call and my expected wait time was 48 minutes. No thank you!

 

[Kender]

Lol! Thank you, I agree with you! And just for fun, I tried to call and my expected wait time was 48 minutes. No thank you!

Oh good grief, yeah, no. That's too much for something like this. It was only 14 minutes when I called yesterday. But thank you for that good laugh at the crazy wait time! Granted not the worst I've waited, but that was for my AP back in April and telling them "yes, I want the extension".

My fingers are crossed this just resolves!