Chat is not the same anymore, and not for the better.

[VGCgroupie]

No intent to criticize. I was just addressing how a computer using AI could respond. Even if you mentioned earlier that you had a DVC reservation, when you got to the point of asking about cancellation rules, a computer using AI could treat that as more general and provide the response it gave. What I have been learnning with AI is that it is a fascinating tool but is not aways right and sometimes has a precise but wrong or, confusing answer, to what you are actually asking.

Thanks.

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

 

[PolyRob]

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

 

[drusba]

AI is still in its infancy, but when now using the phone to call or exchang emails, one side can be using AI and the other can believe the communication is with a real person. Eventually, AI errors made during a conversation can often tell the real person that he or she is talking to a machine. In the future, it is likely AI communications may become more sophisticated and one will not be able to determine whether you are talking to a machine or a real person, which raises the issue as to whther laws should be passed requiring the side using AI to communicate up front that such is the case.

 

[VGCgroupie]

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

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Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

 

[AnnaKristoff2013]

But if this is the new chat style then I will call instead like it is years ago.

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

 

[PolyRob]

Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

Yeah definitely different compared to a few months ago. It's good to watch for! Make sure you take the survey at the end if you get poor AI service and say you want MS CMs!

 

[PolyRob]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

I'm ready for the AI bubble to burst

 

[VGCgroupie]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

Agree.

 

[muppets3d]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

The amount we pay in dues is sufficient to ensure we speak to human beings. One thing is for sure, the dues will not go down if they outsource our member services to a chatbot.

 

[Girlstar30]

Today I asked how many one times use points I have left to purchase and they said I do not see any one time use points in your membership. I kept trying to explain no I want to purchase it and want to know how many I have left to purchase and it was about them not seeing what I currently have. I wonder if they are using ai now

 

[Girlstar30]

I love ai for when I want to use it for my personal use such as making these signature banners or asking questions in lieu of googling.

I do not want it for help with a product im paying thousands of dollars for and if it is useless and doesnt understand simple questions then its actually a waste of people's time and money and will clog up the phone lines even more.

Ai is not ready to handle customer service for such a complex system that even members and their own CMs have difficulty navigating at times. If others are okay with it then thats okay too but for those that aren't we should include our opinions on the survey that follows

 

[VGCgroupie]

Today I asked how many one times use points I have left to purchase and they said I do not see any one time use points in your membership. I kept trying to explain no I want to purchase it and want to know how many I have left to purchase and it was about them not seeing what I currently have. I wonder if they are using ai now

This is my issue. When you chat in you should be understood. But maybe that’s too boujie of me.

 

[Girlstar30]

This is my issue. When you chat in you should be understood. But maybe that’s too boujie of me.

Way too much for you to ask really

 

[reddog21]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

With a blended increase of 6.38%, the 2026 dues jump is noticeably higher than many previous years. Historically, annual increases often fell in the 3 %‑5 % range. For many members, this means higher carrying costs for their membership than in recent years.

Sure, raise my dues even more just to interact with a human, I'll pass. If there’s extra money in the budget, put it toward the resort amenities.

 

[Brian Noble]

or asking questions in lieu of googling

Usually, when I ask it about something about which I have expertise, it is not particularly accurate. It is getting better, but by no means good, let alone perfect.

I assume it's about that good when it comes to anything, but for most of those I would not know the difference.

 

[Girlstar30]

I think we can have dues stay at their normal growth rate and also have the live customer service weve been accustomed too and thats really what we should be expecting and asking for.

Not Disney needs to raise the dues to continue whats already being paid for and id rather not pay more so bots it is! I dont think we should just be complacent and think its either a dues raise or worse service for us.

We should voice our opinion that we EXPECT good live personal customer service for the dues that are being alloted for this and the reasons why we dont like the bots and how its diminishing our experience for those of us that dont like it and i think thats what OP was trying to do

 

[808blessing]

I’ve had one ineffective chat, one ineffective email recently and one super helpful human call. I’ll be calling from now on. Member Service PEOPLE are not to be taken for granted. I used to be a fan of the chat but not anymore.

 

[Girlstar30]

I’ve had one ineffective chat, one ineffective email recently and one super helpful human call. I’ll be calling from now on. Member Service PEOPLE are not to be taken for granted. I used to be a fan of the chat but not anymore.

Same I am done with chat, but I was done a while ago when I realized that calling was way more effective and sympathetic

 

[Mai Ku Tiki]

I really feel sorry for the newer owners with 2 Resorts/ UY trying to navigate ANY Qs with DVC AI Chat & not realizing the Twilight Zone they're trapped in.

 

[VGCgroupie]

I really feel sorry for the newer owners with 2 Resorts/ UY trying to navigate ANY Qs with DVC AI Chat & not realizing the Twilight Zone they're trapped in.

Exactly.