Chat is not the same anymore, and not for the better.

[VGCgroupie]

No intent to criticize. I was just addressing how a computer using AI could respond. Even if you mentioned earlier that you had a DVC reservation, when you got to the point of asking about cancellation rules, a computer using AI could treat that as more general and provide the response it gave. What I have been learnning with AI is that it is a fascinating tool but is not aways right and sometimes has a precise but wrong or, confusing answer, to what you are actually asking.

Thanks.

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

 

[PolyRob]

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

 

[drusba]

AI is still in its infancy, but when now using the phone to call or exchang emails, one side can be using AI and the other can believe the communication is with a real person. Eventually, AI errors made during a conversation can often tell the real person that he or she is talking to a machine. In the future, it is likely AI communications may become more sophisticated and one will not be able to determine whether you are talking to a machine or a real person, which raises the issue as to whther laws should be passed requiring the side using AI to communicate up front that such is the case.

 

[VGCgroupie]

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

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Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

 

[AnnaKristoff2013]

But if this is the new chat style then I will call instead like it is years ago.

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

 

[PolyRob]

Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

Yeah definitely different compared to a few months ago. It's good to watch for! Make sure you take the survey at the end if you get poor AI service and say you want MS CMs!

 

[PolyRob]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

I'm ready for the AI bubble to burst

 

[VGCgroupie]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

Agree.

 

[muppets3d]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

The amount we pay in dues is sufficient to ensure we speak to human beings. One thing is for sure, the dues will not go down if they outsource our member services to a chatbot.