Chat is not the same anymore, and not for the better.

[VGCgroupie]

No intent to criticize. I was just addressing how a computer using AI could respond. Even if you mentioned earlier that you had a DVC reservation, when you got to the point of asking about cancellation rules, a computer using AI could treat that as more general and provide the response it gave. What I have been learnning with AI is that it is a fascinating tool but is not aways right and sometimes has a precise but wrong or, confusing answer, to what you are actually asking.

Thanks.

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

 

[PolyRob]

I think it was later in the day so I think I will give chat another shot and see if maybe if its not all hours of the day they are using a bot. It’s just not for me.

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

 

[drusba]

AI is still in its infancy, but when now using the phone to call or exchang emails, one side can be using AI and the other can believe the communication is with a real person. Eventually, AI errors made during a conversation can often tell the real person that he or she is talking to a machine. In the future, it is likely AI communications may become more sophisticated and one will not be able to determine whether you are talking to a machine or a real person, which raises the issue as to whther laws should be passed requiring the side using AI to communicate up front that such is the case.

 

[VGCgroupie]

I really think this may be it. As I shared, in the past it would just gray chat out and say no one was available. Maybe the AI is being used when that happens?

I just attempted a chat now and I noticed there is a slight change in the chat window and layout from the past. The interface is refreshed and rather than asking if I am a member or not it just asked me my name and presented me with options. This never happened in the past, even when I was logged in.

With that said, the chat seemed normal like I was speaking with a competent person in Member Services. I also noticed it specifically said "transfer requested," "virtual assistant left," and "MS CM joined." Now I am curious if that happened and will always ensure it says a CM has joined when I am chatting.

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Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

 

[AnnaKristoff2013]

But if this is the new chat style then I will call instead like it is years ago.

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

 

[PolyRob]

Okay so the new interface isn’t just me. At first I thought it was due to my VPN. It seems that there is another layer up front that wasn’t there before. I’d rather it be greyed out and unavailable. I guess I just need to put my big girl unders on and call most of the time

Yeah definitely different compared to a few months ago. It's good to watch for! Make sure you take the survey at the end if you get poor AI service and say you want MS CMs!

 

[PolyRob]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

I'm ready for the AI bubble to burst

 

[VGCgroupie]

Don't kid yourself, we're going to be talking to AI on the phone pretty soon too. It's awful. I would gladly pay more in dues to have them not do this.

Agree.