Chase closed my (used to be WaMu) credit card....

[CathrynRose]

I posted here, since I've seen other angry posts about this.

Fine whatever - they closed it. It had a $1203.00 balance on an $8200 limit. It used to be a WaMu card - started at $5200, and in the four years we had it (before Chase took over) it would be automatically increased $1000 each year.

I go and login to make sure my 7/15th payment went through, and it did - and it was also closed.

I called them to get their reason. The card wasn't opened long enough. I said, it's been open since 2005. That doesn't count - it's when Chase took over is when it counts from. Ummm...okay.

And of course the 'inactivity'. Thing is, I'd use that thing once a month to get a Starbucks. I thought I could avoid 'inactivity' by doing that. Guess not.

Now, the thing that get's me about this, is this: At the end of May I got the "We are raising your interest and you can accept it or close your account". I accepted it and 1 1/2 months later they close it?? *Idon'tthinkso*

I had to talk to 2 supervisors. The first guy was as useful as a lump on a log. He assured me his supervisor would not be able to to anything, either. Whatever buddy, I'll give it a shot.

The supervisor was ever so slightly more useful, as when I asked point blank "Is this something we did, or something you're doing across the board?" He said - changes were made across the board beginning July 1st. However, he assured me there was nothing his supervisor could do, either. Again, let me try anyways for grins and giggles.

Long story - not short - he was able to put it back to that offer in May - keeping the percentage the same, and apparently I am now 'opting out'.

I cannot believe they attempted to raise it and close it, and think people (me!) would be hunky dory with that.

This week, I'm getting rid of my 2 checking and one savings account with Chase. Any suggestions?

 

[PinkRhombus]

Go with a local bank.

 

[PrincessMama605]

I think that you have done everything that you can do. When you close your other accts with Chase, make sure that you tell them why you are closing them.

 

[NYCDiane]

I stopped using Chase YEARS ago when they made a mistake and $1500 was missing out of my account and the rep at the bank insisted it was my fault and there was nothing they would do. That account was stictly savings --- money went in and I NEVER took any money out. Well, one day, I decide I needed some cash, I go to the ATM, try to get $150 and it says insufficient funds, I try again -- same thing. I go in the branch and the female tells me that I withdrew all the money (except $14) from that account a few days prior!! WHAT???

I tried explaining to her, but she said "it's impossible" for a mistake like that to happen, blah blah blah. I was devastated. Well, I went to my "home" branch and the rep there found the mistake almost immediately and corrected it. It seemed that someone went to an ATM, swiped their card and the machine read MY info and gave them access to my account.... The person started with $20.... then $40.... then $100... then the remaining amount. They must have thought they hit the lotto (this was in the days before there was a limit on how much you could withdraw from the ATM per day)

Needless to say, even though I was grateful for the 2nd rep fixing the mistake, I closed my Chase accounts due to the nastiness of the 1st rep. Had I not pursued it, I would have been out $1500 due to her laziness.

As for your situation.... the only choices you have are, pay the card off as quickly as you can or threaten not to pay it off unless they lower your APR or don't pay it at all and let them ruin your credit rating (just kidding)

I also agree with a previous poster --- when you close your accounts, make sure you tell them why. I would even take a minute and write to Chase corporate and let them know why they're losing your business.

 

[CathrynRose]

As for your situation.... the only choices you have are, pay the card off as quickly as you can or threaten not to pay it off unless they lower your APR or don't pay it at all and let them ruin your credit rating (just kidding)

Oh, I got the percentage rate back to my old one. I guess I wasn't clear. It took talking to 3 people, though. But I was able to get it back to the end of May and now it will be considered me opting out of accepting that initial percentage increase..... does that make sense?

Not a big deal. We'll just pay it off, but I was a little disturbed they JUST "reviewed" the account in May causing a percentage increase (or close the account) We then accepted the increase, and they then close it a month and a half later? Seems shady.

I really, really liked WaMu. And I really, really dislike Chase.

 

[Tissa]

I paid the $1000 I owed on my Disney visa and planned to use it on vacation. Well a week after the payment cleared they cut my limit in half. Fine whatever, I just canceled my card. My checking account was Wamu and once Chase took over and closed the branch closest to me I closed that account and opened up one at Wells Fargo. This just taught me to leave credit cards alone. Forget the reward points, it's just not worth it. My visa debit card has a rewards program on it so I just use that now.

 

[pixiewings71]

You know, I got the same BS!!!! I'm STILL waiting on the letter they "sent me on 7-7) and don't have it....they gave me the same story, and I've had my card since 2004! I'm just waiting for the letter to call them back, I don't want the card, the balance was $500. What ticked me off was I tried to use it for a $35 purchase and it said "do not honor" which made the restaurant think I'm some kind of deadbeat, that's what ticked me off. I'd also just returned from DL where I'd taken the card as a backup, knowing I'd not need it but "just in case" darn good thing I didn't need it. My Disney Visa is still open and active and has a much higher balance with a much lower rate, if they mess with my Disney Visa there's going to be problems....LOL

 

[CathrynRose]

You know, I got the same BS!!!! I'm STILL waiting on the letter they "sent me on 7-7) and don't have it....they gave me the same story, and I've had my card since 2004! I'm just waiting for the letter to call them back, I don't want the card, the balance was $500. What ticked me off was I tried to use it for a $35 purchase and it said "do not honor" which made the restaurant think I'm some kind of deadbeat, that's what ticked me off. I'd also just returned from DL where I'd taken the card as a backup, knowing I'd not need it but "just in case" darn good thing I didn't need it. My Disney Visa is still open and active and has a much higher balance with a much lower rate, if they mess with my Disney Visa there's going to be problems....LOL

Now, did you get the percentage increase thingee a couple months ago?

I think that's what's really slaying me. They increase it - I accept it - and they close it anyways???

Sick.

 

[eeyoregon]

Sometimes having your account closed can be a good thing! One of my credit cards was closed all of the sudden in March. I only had a $500 balance on it.

The next month I decided to just send the minimum payment cause' the budget was tighter that month.

In April I receive a letter from them offering a payoff amount of $320 if I paid the remaining balance ($480) all at once. That wasn't a tough decision! Saved me $160 and left me with one less credit card!

 

[CathrynRose]

Sometimes having your account closed can be a good thing! One of my credit cards was closed all of the sudden in March. I only had a $500 balance on it.

The next month I decided to just send the minimum payment cause' the budget was tighter that month.

In April I receive a letter from them offering a payoff amount of $320 if I paid the remaining balance ($480) all at once. That wasn't a tough decision! Saved me $160 and left me with one less credit card!

Ooo - that would be nice.

It wasn't the end of the world - I was just a little disgusted with the percentage increase, then close it anyways thing.

 

[wtpntigger2]

For a new bank, I'd recommend Harris unless you want a national bank. I have multiple accounts with them and always found them to be very helpful. Plus they're bigger than local banks, but not too big for their britches like the national ones.

 

[LIFERBABE]

Yep, I just went thru this excercise with Chase (ex Wamu) on Wednesday. They are low down and dirty!! I spoke with several managers and they all wanted to quote me a cardmember agreement and say they were not at fault. No help whatsoever. They even went back 4 years to tell me I had been late on my Wamu card! Whatever! I paid it off (Dh card) and will close all the other Chase cards we have also.

I have a mind to call back and keep wasting their time!

I like USAA and Navy Federal Credit Union.

 

[natenapril]

Did you lose your reward points as well? That would really stink

 

[rmom50]

Did you lose your reward points as well? That would really stink

My question too.

 

[btgandar]

I paid off the card last Thursday (7/10) to use on our trip beginning Saturday (7/12). I paid it off on line, and the account didn't look any different. Imagine my surprise when I went to use it at check-in and it was declined.

Chase said they closed the account and sent a letter on 7/7. Well, we got home today and still no letter, and my account is still not showing closed on line.

Glad to know I'm not the only one. For what's it worth, mine started as a WaMu card too.

 

[rmom50]

I paid off the card last Thursday (7/10) to use on our trip beginning Saturday (7/12). I paid it off on line, and the account didn't look any different. Imagine my surprise when I went to use it at check-in and it was declined.

Chase said they closed the account and sent a letter on 7/7. Well, we got home today and still no letter, and my account is still not showing closed on line.

 

[ckdsnynt]

We have a Chase Rewards card and just a a revised (and raised) interest rate. I am seriously considering canceling it and just opening a credit card at my credit union. Chase had no reason to up my interest. I have never missed a paymenbt, always pay off the balance, have a high line of credit, don't have any other credit cards, no rfeason at all. I haven't called them yet as the new rates don't start until Sept. but I did pay off the balance that day.

 

[daisy2jae]

I go through my local bank which is a credit union. I love dealing with someone in person. Not only do I have my credit card with them but I also have my car, home, etc... I once had a problem checking in to a hotel hrs from home. Didn't have $1200.00 for a hotel and planned on using my credit card. The hotel put a hold for $1200.00 and then tried to charge it for $1200.00 but didn't have enough on it to do both. They couldn't release my "hold" since book keeping was gone for the day so they called my bank direct so it could get cleared up and released. I'm just glad I bank locally and my bank lady stayed late to make sure I was taken care of. Wonderful customer service.

 

[CathrynRose]

Did you lose your reward points as well? That would really stink

This wasn't the Disney Chase. It was a MC through WaMu initially.

I paid off the card last Thursday (7/10) to use on our trip beginning Saturday (7/12). I paid it off on line, and the account didn't look any different. Imagine my surprise when I went to use it at check-in and it was declined.

Chase said they closed the account and sent a letter on 7/7. Well, we got home today and still no letter, and my account is still not showing closed on line.

Glad to know I'm not the only one. For what's it worth, mine started as a WaMu card too.

Wow! That would *suck*!!!!

When I looked online, just searching it to make sure I wasn't alone , it appeared many people who were once WaMu'ers had their cards closed.

 

[Cheshire Figment]

I only have one Chase CC and that is a Marriott Rewards Signature Visa. Any points I earn are automatically transferred to Marriott when the monthly statement is run. I don't care if they change anything since I manage to pay the bill in full every month. But if it were to be closed it would put a big dent in my credit rating as my limit is $23,000.