Change in Refillable Mug Program?

[Zimbubba]

Theft is theft in multiple formats. Just because Disney is a large corporation does not make it right to squeeze a bit out of them. It is a moral question.

I is unfortunate for those who were told misinformation. The plan was never to make it a lifetime committment to free beverages. It is a belief that has spread because of the rise in rapid communications....like these boards.

 

[joepoe]

Since I drink one Diet Coke a week, I am amazed that there are six pages devoted to refillable plastic mugs that have to get pretty yecchy looking after a year or two of use. Just my opinion.

 

[gary in florida]

refillable plastic mugs that have to get pretty yecchy looking after a year or two of use

Not if you wash them.

 

[joepoe]

Originally posted by gary in florida


Not if you wash them.

LOL! But don't they get all scratched up from dropping them and faded from handling and washing them? LOL!

 

[manning]

This E-mail received today from Disney

Thank you for contacting WALT DISNEY WORLD!

Please know that the "Souvenir Mug" program at Disney Resorts allow you to refill beverages (including hot coffee & tea) at your Resort for the length of your current stay. However, this program is for your Resort only. It is not extended to refills at other Disney Resorts or Theme Parks. At this time there has not been a "scanning policy announced".

If you have questions or need further assistance, feel free to contact us.

Please include your full name, E-Mail address, and reservation number if
applicable on all correspondence.

Thank you!

Sincerely,

Zuleika Soto

On Line Guest Service
WALT DISNEY WORLD Reservations
P O Box 10,100
Lake Buena Vista, FL 32830-0100

 

[crisi]

Here's my stab at this:

When Disney instituted the program, they probably made a guess that went something like this:

"Most people - say 98% of mug buyers - will not be back at the same resort within the next five years. Of the ones that come back after 5 years, only a small percentage of them will bring back a 5 year old mug. Therefore, the difference between a mug being length of stay and a mug being lifetime, represents only a small loss of revenue for Disney."

If they didn't think bringing mugs back year after year was going to have an impact, OKW would have had the same $10 mug.

Now someone has re-evaluated the data. They've discovered that people return more often than they thought, and will stay at the same resort over and over again, bringing their mugs with them. They may even suspect (or know) that owning a mug for a resort (say CBR) will make you more likely to stay at CBR over trying something new. Now they think they are losing a substantial amount of revenue, and maybe influencing undesireable patterns in guest behavior - thus the policy change.

And yes, its a policy change. Disney CMs told too many people that the mugs were good for a lifetime for it to be a misunderstanding.

 

[Zimbubba]

>>Please know that the "Souvenir Mug" program at Disney Resorts allow you to refill beverages (including hot coffee & tea) at your Resort for the length of your current stay. However, this program is for your Resort only.>>
It has been this way since the beginning of the program at CBR in the 90's.

 

[Muushka]

Originally posted by Zimbubba
Theft is theft in multiple formats. Just because Disney is a large corporation does not make it right to squeeze a bit out of them. It is a moral question.

Gotta tell you, I really have a problem being called a thief.

 

[PamOKW]

This certainly is turning into quite a thread!

I agree it's extreme to insinuate those who bring back the mugs are thieves. Many were either told directly by a CM or by hearsay on boards like this, that it was okay. They brought back the mugs and weren't questioned.

I also think it's extreme to discuss class action lawsuits or bemoan the downfall of Disney. It's a perk that's changing. I can see be disappointed, but it shouldn't life altering for anyone. After all, you got at least some refills and still have a nice souveneir. The one exception would be someone like the original poster who bought the mugs for future use and did not use them at all before the policy changed.

I found it funny that today I heard multiple radio ads for our local amusement park, Lake Compounce. Their "pitch" this summer is that they are offering "all the Pepsi you can drink" free with admission. Maybe they saw the threads here.

 

[TnRobin]

Ladies and Gentlemen,

This topic is not really related to the topic of this board. Now it is beginning to degrade into a personal issue. I am locking this thread. If you wish to continue this discussion, please feel free to post to the the thread on the resort board.