Familyof14
DIS Veteran
- Joined
- Nov 12, 2003
- Messages
- 700
We had a bad experience post cruise at the Caribbean Beach resort for one night . I can't help but wonder if we were given bad rooms because we were only staying over night.
We had a 5 night stay at the resort in 2000 and absolutely loved the resort, so we were looking forward to another stay at CBR!
Sorry but this review will probably upset the loyals of this resort, because I was trully surprised with the experience as well.
We checked into the CBR early on Sunday morning after a cruise. Check-in was a breeze and the staff was very friendly. We stored our luggage since our rooms were not yet ready and off we went to find the Magic Kingdom bus. Waiting less than 5 minutes, we found the bus ride to be nice.
After a wonderful day at Disney's Magic Kingdom, we headed back to CBR exhausted. We called ahead from the bus to get our room assignments. We also called baggage to have them deliver our luggage to the rooms. They asked us if we were in our rooms at that moment and when my husband replied that we were on our way, we were cut off. We tried to call back, and were put on hold, so we gave up.
We were given two rooms at one of the Trinidad buildings. The rooms were on the first floor where we had stayed previously and we were pleased at first. We called for the luggage and were told that it would be right over. The children settled in front of the TV in their room and my husband and I washed up in our room to await the luggage. We were to head out to the food court for dinner as it was already 7:30 pm.
Almost immediately, my husband started having breathing troubles and coughing. We waited for over an hour for our luggage . In the meantime, we both started coughing, throats were burning and the rooms had an overall damp/musty smell. I starting looking around the room and discovered black mold growing around the ceilings wallpaper border. I checked the kids room and they reported coughing, sneezing and burning throats also. Once again, I found mold all around the ceiling. I had also noticed that the smoke alram was hanging off our wall and wondered if maybe the sprinklers had been set off somehow and caused the damp room.
With a second call for luggage delivery, my husband asked about getting another room and was told the resort was booked solid.
When our luggage finally arrive, my husband pointed out the mold to the porter. Before we knew what was going on, that guy had us moving to new rooms in the same building. He told the front desk that they needed to get a crew over to our rooms ASAP to rid of the mold. He also told us that this was not the first time the resort has had this problem. The porter was great! He sent us(the children and myself) on over to the food court and took care of getting our luggage transferred into the new rooms. He took my husband over to pick up the new keys and then dropped him off at the food court.
Speaking of the food court. Things have changed there as well. The food was still OK, but the new system of ordering your food, receiving it and then going over to wait in another line to pay for the food was horrible. By the time we waited to pay, then get our drinks (because you cannot get cups ahead of time - the cashier has them) and then found a clean table, our food was heading toward the cold stage. The eatery was nasty dirty and I believe there was vomit near our table.
We walked back to our room. The beach area seem to be a little run down, but we didn't see all of the grounds this trip. The pool area was packed as there was live music. We would have stayed if it were not for the fact that we needed to get back and make sure our new rooms had our luggage.
When we returned to our new rooms after dinner, we could see all 11 pieces of our luggage through the window in one room, but none of our room keys opened that door. We went around the corner to the other room and one of the keys worked. We called the front desk and were told that new keys would be right over. We waited another half hour before someone finally brought keys. Our heads were hanging with fatigue.
The rooms were clean and smelled great! We sorted the luggage and were in the bed by 11:00 pm...slept great with no respiratory problems. The beds were very comfortable!
BTW - Both my daughter and I found long hairs on our pillow before retiring. YUCK!
I really hesitated to write such a bad review of a place that we have previously loved, however, I felt that visitors need to know about the mold. I don't blame the resort for the mold problem. Unless a Mousekeeper or a guest report the mold, CBR would have a hard time knowing about the problem. The Mousekeepers are in and out of rooms all day long and I doubt they ever inspect the rooms carefully. Not only that, I am sure that their sense of smell is diminished because of the cleaning products that they are in contact with all day long.
Our main beef is with the luggage delivery, food court and the lack of response with the front desk when we reported the problem with mold and our locked room. The porter was able to get immediate response when we couldn't. Wish I knew his name!
On a side note...We had reservations for luggage pick-up at 8:30 am the following morning. We had a limo arriving at 9:00 at the Welcome center. After our past luggage experience, my husband called to check on the pick-up status before bedtime and then again the next morning. We shouldn't have worried as they were right on time. They even shuttled us over to the Welcome center where our limo had just arrived. We rode up along side the limo and transferred passengers and luggage directly over.
Even with our bad experience, we would probably stay at CBR again IF we ever go back to Disney.
We had a 5 night stay at the resort in 2000 and absolutely loved the resort, so we were looking forward to another stay at CBR!
Sorry but this review will probably upset the loyals of this resort, because I was trully surprised with the experience as well.
We checked into the CBR early on Sunday morning after a cruise. Check-in was a breeze and the staff was very friendly. We stored our luggage since our rooms were not yet ready and off we went to find the Magic Kingdom bus. Waiting less than 5 minutes, we found the bus ride to be nice.
After a wonderful day at Disney's Magic Kingdom, we headed back to CBR exhausted. We called ahead from the bus to get our room assignments. We also called baggage to have them deliver our luggage to the rooms. They asked us if we were in our rooms at that moment and when my husband replied that we were on our way, we were cut off. We tried to call back, and were put on hold, so we gave up.
We were given two rooms at one of the Trinidad buildings. The rooms were on the first floor where we had stayed previously and we were pleased at first. We called for the luggage and were told that it would be right over. The children settled in front of the TV in their room and my husband and I washed up in our room to await the luggage. We were to head out to the food court for dinner as it was already 7:30 pm.
Almost immediately, my husband started having breathing troubles and coughing. We waited for over an hour for our luggage . In the meantime, we both started coughing, throats were burning and the rooms had an overall damp/musty smell. I starting looking around the room and discovered black mold growing around the ceilings wallpaper border. I checked the kids room and they reported coughing, sneezing and burning throats also. Once again, I found mold all around the ceiling. I had also noticed that the smoke alram was hanging off our wall and wondered if maybe the sprinklers had been set off somehow and caused the damp room.
With a second call for luggage delivery, my husband asked about getting another room and was told the resort was booked solid.
When our luggage finally arrive, my husband pointed out the mold to the porter. Before we knew what was going on, that guy had us moving to new rooms in the same building. He told the front desk that they needed to get a crew over to our rooms ASAP to rid of the mold. He also told us that this was not the first time the resort has had this problem. The porter was great! He sent us(the children and myself) on over to the food court and took care of getting our luggage transferred into the new rooms. He took my husband over to pick up the new keys and then dropped him off at the food court.
Speaking of the food court. Things have changed there as well. The food was still OK, but the new system of ordering your food, receiving it and then going over to wait in another line to pay for the food was horrible. By the time we waited to pay, then get our drinks (because you cannot get cups ahead of time - the cashier has them) and then found a clean table, our food was heading toward the cold stage. The eatery was nasty dirty and I believe there was vomit near our table.
We walked back to our room. The beach area seem to be a little run down, but we didn't see all of the grounds this trip. The pool area was packed as there was live music. We would have stayed if it were not for the fact that we needed to get back and make sure our new rooms had our luggage.
When we returned to our new rooms after dinner, we could see all 11 pieces of our luggage through the window in one room, but none of our room keys opened that door. We went around the corner to the other room and one of the keys worked. We called the front desk and were told that new keys would be right over. We waited another half hour before someone finally brought keys. Our heads were hanging with fatigue.
The rooms were clean and smelled great! We sorted the luggage and were in the bed by 11:00 pm...slept great with no respiratory problems. The beds were very comfortable!
BTW - Both my daughter and I found long hairs on our pillow before retiring. YUCK!
I really hesitated to write such a bad review of a place that we have previously loved, however, I felt that visitors need to know about the mold. I don't blame the resort for the mold problem. Unless a Mousekeeper or a guest report the mold, CBR would have a hard time knowing about the problem. The Mousekeepers are in and out of rooms all day long and I doubt they ever inspect the rooms carefully. Not only that, I am sure that their sense of smell is diminished because of the cleaning products that they are in contact with all day long.
Our main beef is with the luggage delivery, food court and the lack of response with the front desk when we reported the problem with mold and our locked room. The porter was able to get immediate response when we couldn't. Wish I knew his name!
On a side note...We had reservations for luggage pick-up at 8:30 am the following morning. We had a limo arriving at 9:00 at the Welcome center. After our past luggage experience, my husband called to check on the pick-up status before bedtime and then again the next morning. We shouldn't have worried as they were right on time. They even shuttled us over to the Welcome center where our limo had just arrived. We rode up along side the limo and transferred passengers and luggage directly over.
Even with our bad experience, we would probably stay at CBR again IF we ever go back to Disney.
.)Also, someone in the food court told my son that he would have to buy the mug to get a drink. I sent him over to the drink machines to look for paper cups and he returned saying there were none. We were all ready to fork out money for the mugs (that would not have been a good investment for our short stay) when I decided to ask the check out lady about paper cups.
I was going to make my reservation today to stay at CBR in October but now I'm seriously having second thoughts.
