- Joined
- Apr 10, 2001
- Messages
- 1,829
i called to inquire about the Member's cash discount rate availability at BWV today, and even though there was availability, the MS CM had trouble booking the cash discount rate for my dates.
we were both confused about it, and she couldn't figure it out so, i ended up not booking it.
for anyone who books cash rooms through CRO, you know how if you arrive on the last day of Value season, but the rest of your stay extends through Regular/Peak/Holiday season, you still get to pay the Value season rates?
i.e. if you arrive on Dec 19th, and stay for 2 nights, even though Dec 20th is technically in Holiday season, you still only pay the Value season rates for both nights because you checked in on Dec 19th.
well, anyway, the MS CM said she was unable to do that in the MS computer.
if she booked Dec 19th + Dec 20th as one continuous ressie, the rate could only be rack rate, and the rate would be different for each night.
also, she said because the computer can't book the discount to span seasons, the only way she could book the Member's cash discount for both nights would be as two separate reservation#s, each w/ its own discount rate.
has anyone experienced this also?
is this really the case?
or should i call back to ask again, in the hopes another CM might know a way around this?
TIA for your help.
we were both confused about it, and she couldn't figure it out so, i ended up not booking it.
for anyone who books cash rooms through CRO, you know how if you arrive on the last day of Value season, but the rest of your stay extends through Regular/Peak/Holiday season, you still get to pay the Value season rates?
i.e. if you arrive on Dec 19th, and stay for 2 nights, even though Dec 20th is technically in Holiday season, you still only pay the Value season rates for both nights because you checked in on Dec 19th.
well, anyway, the MS CM said she was unable to do that in the MS computer.
if she booked Dec 19th + Dec 20th as one continuous ressie, the rate could only be rack rate, and the rate would be different for each night.
also, she said because the computer can't book the discount to span seasons, the only way she could book the Member's cash discount for both nights would be as two separate reservation#s, each w/ its own discount rate.
has anyone experienced this also?
is this really the case?
or should i call back to ask again, in the hopes another CM might know a way around this?
TIA for your help.