During one of my efforts last night to reach the CBR special team, I spoke with an operator at reservations who not only was rude and not every helpful, but made an unbelievable comment.
Are you ready for this, fellow DIS Board-ers?????
I asked her to connect me to the special team. She refused. Someone will call me in a week or two to take care of it, she told me.
Wait a minute, I said. There are all these people on the DIS Board writing in, saying they had no problem and got great deals by calling in.
She told me that's not happening. "You'd be surprised at the untrue things people say on the Internet," she said.
I said, "On the DIS Boards?" When I mentioned how everyone quoted hotels and prices, etc, she interrupted and said she could transfer me, but I would probably be put on hold for over a half hour. "Do you want to be put on hold for that long?" she asked.
I said no, and goodbye.
She basically called the dozens of people who wrote in on this subject liars. I was stunned. This is not the kind of customer service I have come to know and expect from Disney.
PS. A few minutes later, I called again so I could get a different operator. She put me right through, and shortly, an outstanding woman named Cotton set me up with new ressies at the Poly.
