Caribbean Beach Resort ** NEWS & VIEWS **

[Tinker5404]

I felt kind of uncomfortable about being at the Carribean Beach one week before the closure, so i switched my ressies to the AKL and was given a discount by the Carribean Beach special unit. If you feel that the service may not be up to standards, maybe you should considering switching to another resort

 

[yooperfan]

Thanks everyone! I tried calling back and was connected to the people taking care of CBR calls. I got a very nice person who took over an hour with me changing us to poly at a base price of $109 plus tax. This is for a garden room as no standards were available. I don't think they have any standards available for even guests that were not displaced as I went on the official Disney page to check what I would have paid without the special price. No standard rooms available there either and the room would have run $370 tx included. We are really getting a deal. I feel so much better now. Thanks again.

 

[fun4family]

In trying to believe that everything would work out. I was going to wait for a call. So I simply called to verify that they had numbers where I could be reached. The special team was extremely nice and said we could go ahead and make changes needed. But, the Riverside and a very few rooms where at the AK where all that was available. Not, happy with either, I still choose to wait, what do you do? Did I make the wrong chose. I have yet to read a post where someone has received a call. Once they do call, they can't just say there's no availability? Or can they? I'm getting alittle nervous, this is our first trip, that has taken us 3 years to get to this point. If it doesn't work out, the family may not bother with another. Help on what to do?

 

[milmore104]

I called to change my ressies because i didn't want them calling my home. This is a suprise trip for my DH. I eplained that to them and they transfered me over to Cotton on the special team. I got AKL sav. view for $99.11 a night for 14 nights. Is that a great deal or what!!!! I would tell everyone to call. They are very nice. And will help you as much as they can. I would avoid calling Monday though as it is the busiest time. Good luck to everyone!!!

 

[CountryDuck]

I couldn't wait any longer so I called a could only get the Poly for the first 4 nights of our trip and chose the AKL for the last 4 nights of our trip in November. I am ok with that.

I would have prefered to have the Poly for the whole trip but, maybe the change will be a good idea for us. Our kids will enjoy the animals and get to experience something a little different!

 

[mousewardbound]

I booked for early November '02 just days before the announcement came out that they were closing CBR for renovations. Honeymoon- as if I need anything else to worry about! So I contacted CRO, who after a few calls (its amazing the difference it makes depending on who you get!) connected me to the "special team". I was looking for the Poly (wanting that beachy kind of atmosphere), but they said it wasn't available. They did offer me the AK Lodge savannah view for the same discounted price I was paying for CBR (about $116/night inc. tax) which THRILLED me. Even now, when I see posts for Poly being offered, I am hooked on the notion of AK Lodge and wouldn't dream of switching at this point. So Disney is taking care of the displaced beachers...hang in there!

 

[BoyLovesBuzz]

We went from CBR to Poly like so many. I would like to try to add some days to the trip. I know there is no way at the $109 rate, and wouldn't even think of asking for it. I would like the AP rate though. Currently we are staying 12/14 - 12/19 leaving on 12/20, so additional nights spill into the holiday season. Any ideas???

Have the ressies been turned back over to CRO or are they still under the control of Task Force.

 

[robinb]

followme2disney,

Thank you! Thank you! Thank you! Your dates overlap my dates of 12/24-12/29.

I called last week and they said "No can do Buck-a-roo." I saw your post and I called again today and got the $20 Poly Upgrade! Yippie!

I'm going to the Poly! I'm going to the Poly! I'm doing the Happy Dance!

<img border="0" src="http://www.wipmolen.nl/FILMS/Lilo_Stitch/lilo-stitch1.jpg" width="500" height="325">

 

[HoosierFantasia]

I am getting screwed!
I was told by Madge that because our ressie is booked unnder the DC packaged that there are no rooms available at any moderates and we can stay at a standard room at the AKL for only $190 more for the 3 nights! I am very upset by this. She did tell me that there are rooms available but not for this package.
I said "So I have no choice but to pay an extra $190 for a resort that I didn't want in the first place?" and she asked if we could switch dates. Thats out of the question (flights, school fall break).
I told her she needs to speak with her supervisor and I will call back later to discuss this.

Has anyone else ran across this problem?

Bill

 

[jeank74]

Bill,

Sorry to hear what happened to you. However, let me get it straight: Did you earlier book your trip for stay at CBR through DC? Then DC(not CBR specialists) told you there is no room but AKL which costs you $190 more per night????? If that is the case, you might need to talk to CBR specialist directly.

 

[HoosierFantasia]

I am pretty sure that it was a specialist, however she sure didn't seem knowledgable of what was going on. I am on hold right now as I type to try and get someone else that might be able to help me.

Bill

 

[jeank74]

Bill,

Do call them back if you don't get what you want. Even my Dreams Unlimited agent had to call the specialist team back a couple times in order to get me the upgrade option.

Wish you luck and let us know your great news!

Jean

 

[milmore104]

Bill,
I'm sorry to hear what is happening to you. I would definetly not bend over to them and take it up the you know what. They took your money and know are telling you that you have to pay more for your stay. I don't think so. I would call and tell them that they have to switch you to another mod. and if there are not any mods left then they should upgrade you at no cost! I would not hang up until I got what I wanted. It's your money after all. I hope it all works out for you and please let us know!

 

[GlassPrincess]

So, we had ressies at CBR for Sept 18-22. I was going to wait, then everyone was getting switched to Deluxe, so I figured might as well try. My TA called them and they tried to offer her an upgrade to Poly for about $35 more a night. When my TA came back to me and told her to push for $20/night because I had heard of people being offered that price. I didn't think it would actually work..but it did!! My TA is the best! My boyfriend and I are so excited to be staying at such an amazing place! Now to pick the room to request.....

Anyone who hasn't called and is waiting...I suggest to go for it!







SEPTEMBER 18-22, 2002 POLYNESIAN RESORT

 

[robinb]

Bill ... my reservation was a Disney Club reservation, code ZWKE, which was room plus mini-golf. I called the DC line at (800) 933-3975. The agent I got was clueless but I insisted that she transfer me to the Special CBR Relocation Team. She eventually found the number on her computer and transferred me. The CM from the Relocation Team worked her butt off to get me the upgrade. It took a while, but she was able to give me the +$20 rate. This was after I was told last week that I was not eligble for the upgrade. I hope things work out for you. I would recommend that if someone from the relocation team can't help you, call back next week (and so on). Eventually, you may want to get a supervisor involved, but it's probably too early to have that "mark" on your record .

Good luck!

 

[HoosierFantasia]

milmore104 - that is exactly what I am thinking. I can guarantee that I will be there either in another moderate or upgraded, its just a matter of time.
Robinb - Thanks for sharing your experience. I figured that eventually I will speak with someone who will take care of my situation. I have tried to call back 3 times now and have been on hold for like 20 minutes and then have to hang up. I do have to do a little work in here today!
I sure would like ot get this all cleardd up as soon as possible.
I also will be calling bright and early tomorrow morning to tryt and get that elusive Cinderella's Royal Table Breakfast.

I will keep you all updated, thanks fo rthe input!

Bill

 

[Cosmic_Charlie]

Originally posted by Jeanny
Ok CC before you cause trouble again, why don't you just go someplace else and play. I won't hesitate to report you to the moderators again.

We're a friendly board and are here for each other and to help each other with our Disney dreams. There is no fighting in this playground.

Jeanny, I am just expresing my opinion regarding people who are getting great deals and still complaining. If you have a problem with me, ignore my posts. Stop acting like a child and threatening to tell your mommy.

 

[Mish]

I am so upset I could cry. I called last Thursday to do mine change and since I had room only for one day they were having problems but they said they would fix it. The person who was working on mine is now out sick so I have to wait till she gets back the person I spoke with today told me the poly is totally full. I said I had the reservation last Thursday I shouldn't be my fault you couldn't do anything till you fixed the problem with the room only for the first day. I told her I have been saving all year for this trip and i SHOULD not have to stay where I don't want to because they closed my first choice and filled up on my second because of their error. I have to wait for the original person to call me back and maybe she can fix it but they don't know how long she will be out. By that time everything will probably be full. Michelle

 

[robinb]

Bummer, Mish! Why don't you look online at www.disney.com and see if the Poly is available for your dates? Maybe they don't have "CBR Upgrade" availability, but only "Rack Rate" availability. In that case, you might still be able to get the Poly.

 

[luvthemouse97]

I have called 3 times and have been told NO by three different people.I did get through once then someone from guest relations told me no.Help!!



Lori(Nov 15-21) staying who knows where??