Careful, OnPoint had the wrong date on our COVID test results.

[WaDiWo]

Hi all!

First of all, this is not a post to bash OnPoint, because it was resolved in the end, and everything other than the one issue I'll describe (**wrong date on the test**) was very smooth.
Basically, we signed up for telehealth to use our tests at home and scheduled our appointment for 2 days prior to our Disney Wish cruise. Literally a few hours before we would leave for the airport to go to Orlando (we were spending a day and a half at disney prior to the cruise).
We logged in, the telehealth observer was on time, and friendly, and we got our tests done quick (15 min). The telehealth health care worker verified our negative results, took a picture with his computer of our test strips, and we verbally confirmed the date (since he was in a different country and time zone.
About 5-10 minutes later I received the email of the test results, on PDF files, and **the wrong date was on the test results**. basically it had the date of the day before, thus putting the result at 3 days instead of 2 days before the cruise, which for the telehealth antigen would be unacceptable!!
I tried to call OnPoint and also the lab healthtrackrx (?) the lab, but to no avail, couldnt even leave a message. I emailed whatever email I could find from onpoint and healthtrackrx and was hoping for a quick response, but got none.
Carefully going through the forms and emails, I found an email address that led to the health care worked who observed us. Thank God he was able to help us and he sent new PDFs -- however they each had BOTH the correct and wrong dates on them!
At this point we were already travelling and we got to WDW and spent the day there. We submitted the new PDFs (with both wrong and correct dates) to Safe Passage hoping for the best.
After a stressful day worrying about it (while in walt disney world), we finally got a "clear to sail" email from safe passage about 17 hrs later.
yes we could have just retested or tested at the port, but we were hoping to get it all out of the way so we could travel in and enjoy WDW relaxed prior to cruise. and hopefully not get COVID while in Disney.
Again, I don't want to bash OnPoint, as mistakes happen, and it was resolved in the end, and everything else about it was pretty smooth, but just a warning because it caused undue stress.

 

[CamColt]

Thanks for the warning! Sorry you had to deal with that headache but I'm glad it all worked out.

 

[EddieK76]

I'm thinking of using the but I've heard numerous reports of issues with them. Wrong date such as yours, not showing up for the scheduled appointment or completely changing the time on the appointment. I know it's the cheapest option out there but I don't want to be stressed...I'm already stressed about randomly testing positive or my wife 3.5 weeks out right now.

 

[WaDiWo]

I'm thinking of using the but I've heard numerous reports of issues with them. Wrong date such as yours, not showing up for the scheduled appointment or completely changing the time on the appointment. I know it's the cheapest option out there but I don't want to be stressed...I'm already stressed about randomly testing positive or my wife 3.5 weeks out right now.

Yup, nothing we can really do about it, but the whole testing thing and possibly randomly testing positive is another stressful thing on top of everything else on what should be a relaxing vacation

 

[RebelScum]

Glad it worked out for you! You are very kind for not bashing them. They only do 2 things, watch you test yourself and send you a report confirming your results. It still sounds like the second report they sent was still not totally correct. If I am reading it correctly, I question why Safe Passage didn't flag the multiple dates on the "corrected" results, but am glad you were negative and got cleared to sail.

 

[WaDiWo]

Glad it worked out for you! You are very kind for not bashing them. They only do 2 things, watch you test yourself and send you a report confirming your results. It still sounds like the second report they sent was still not totally correct. If I am reading it correctly, I question why Safe Passage didn't flag the multiple dates on the "corrected" results, but am glad you were negative and got cleared to sail.

there's a place to make comments on the Safe Passage site when you upload the test result, so i was just honest and explained what happened, I'm happy they accepted it.

 

[soniam]

That happened to someone on our cruise. They were testing close to midnight ET, just as day 2 started. Their OnPoint proctor was in a different time zone, so they put the previous day's date. They saw it and got it fixed quickly though. Definitely have to double check results no matter who does the testing. Glad it was OK. Have a great cruise.

 

[FLPrincessMom]

My daughters both tested yesterday at the same time but in different locations. One of their reports has both EST (where we are) and CST (where the proctor was) and the other one only had CST where the proctor was located. It doesn’t matter to me because it still is on the correct date but if you are testing very early in the day definitely something to mention when you are doing the testing

 

[ScooterPie]

Where can I get the PCR or NAAT tests to do the online testing?

 

[lanejudy]

Where can I get the PCR or NAAT tests to do the online testing?

If everyone is vaccinated, you don’t need PCR/NAAT, antigen will do as long as it’s proctored. If you have an unvaccinated little one, you can order a PCR test from Inspire that you mail back (not online proctored).

 

[ScooterPie]

If everyone is vaccinated, you don’t need PCR/NAAT, antigen will do as long as it’s proctored. If you have an unvaccinated little one, you can order a PCR test from Inspire that you mail back (not online proctored).

Thank you, yes we are all vaccinated and boostered one round. I will use the antigen tests from the Government.