Cancelling 5 days or before 5 days out?

[ironz]

Can someone help clarify this?

I made a room only ressie to check in 6/24. The CM at the time reminded me of the cancellation policy of cancelling by 5 days out to not lose my deposit, which she stated was the 19th.

I called just now (today is the 19th) to cancel and the CM told me I was WITHIN 5 days, so I technically should lose my deposit, but he got it taken care of by guest services.

The way I see it, I am AT 5 days, but not within it? (or even 6, if you count today)

So am I wrong (in that I waited until today to call), or is the CM wrong?

Just want to be sure for next time. (though this guy was more snippy than the CMs I've dealt with for my other zillion trips)

thanks...

 

[cara loves the poly]

hmm, I would think today would be safe.

 

[SnackyStacky]

You're wrong. (Geez, there's no soft way to say that!)

Arrival day doesn't count. So you start at the 23rd...

23, 22, 21, 20, 19

Cancelling on any one of those days results in a penalty in the amount of your deposit on a room only reservation.

 

[BrianD]

You should be good today. But, I've noticed on the website it now states 6 days, so maybe keep that in mind for the future.

 

[ironz]

cut and pasted from my reservation confirmation:

CANCELLATION POLICY: In order to receive a refund of your deposit, including credit card deposit transactions, notification of cancellation must be received 5 days prior to your arrival date.

That, to me, means today is ok. It doesn't say BEFORE 5 days prior. It says "5 days prior." That's today.

Frustrated by this, because:
a. was on hold for a long time to deal with it, and if their computers glitch, I'm out over $300.

b. if I had through the business day today, I might have salvaged this trip (with my luck my travel companion will change his mind by the end of work today, and now we have no room--though could find one offsite).

c. didn't like the CM attitude

d. too many conflicting opinions--talked to another CM since I posted and she said I was right in the first place. Need to know for future.

 

[SnackyStacky]

cut and pasted from my reservation confirmation:

CANCELLATION POLICY: In order to receive a refund of your deposit, including credit card deposit transactions, notification of cancellation must be received 5 days prior to your arrival date.

That, to me, means today is ok. It doesn't say BEFORE 5 days prior. It says "5 days prior." That's today.

Frustrated by this, because:
a. was on hold for a long time to deal with it, and if their computers glitch, I'm out over $300.

b. if I had through the business day today, I might have salvaged this trip (with my luck my travel companion will change his mind by the end of work today, and now we have no room--though could find one offsite).

c. didn't like the CM attitude

d. too many conflicting opinions--talked to another CM since I posted and she said I was right in the first place. Need to know for future.

You're preaching to the choir.

Unfortunately, you need to yell at the pastor!

Write to Disney and tell them of your frustration and that a lot of it stems from the unclear cancellation terms.

You're absolutely right. You should be able to call, ask a straightforward question, and get the same answer EVERY time. And it would be nothing for them to just put another field in their form letter that says "Notice of cancellation must be received on or before x/x/07 for a full refund".

Even though it cost you hassle and time, I'm glad you were able to get a refund of your deposit. And if it turns out you're able to go - give them a call back. I think they release rooms back into inventory either overnight or the next morning. Try tonight and if it's not available, try back tomorrow morning.