Canceled Cruise Question

[Gregwva]

Was booked on the September 8 cruise that was cancelled. If we book on September 18 and the cruise falls inside the. Booking activities window, would they work to make our activities right? We had a 1030 port arrival time, both meet and greets. I am afraid that we won't get any of that if we book the November 10 cruise. We are cc members, and we just want our very disappointed kids to still get their cruise if possible.

 

[gary in florida]

Below is Disney Cruise Line’s Official Tropical Weather notice that was dated September 5, 2017 7:30pm.
Based on the projected path of Hurricane Irma, including its expected impact on the Caribbean and Bahamas, Disney Cruise Line is making the following adjustments to itineraries:

Disney Fantasy
The September 2 cruise of the Disney Fantasy is currently sailing a modified Western Caribbean itinerary and is expected to return to Port Canaveral two days earlier than planned on Thursday, September 7. Guests on this sailing will be refunded two nights of their voyage fare and provided a 25 percent discount on a future cruise, which may be booked by calling 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.

The September 9 sailing of the Disney Fantasy is cancelled. Refunds will automatically be processed back to the original form of payment used for the cruise booking. Guests are invited to book a future cruise at a 25 percent discount by calling us at 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.

While we always strive to deliver magical cruise vacations, nothing is more important to us than providing a safe experience for our guests and crew. We will continue to closely monitor Hurricane Irma and provide updates as necessary.

Disney Dream
The September 4 cruise of the Disney Dream is sailing a modified Bahamian cruise itinerary and will return to Port Canaveral one day earlier than planned on Thursday, September 7. Guests on this sailing will be refunded one night of their voyage fare and provided a 25 percent discount on a future cruise, which may be booked by calling 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.

The September 8 and September 11 sailings of the Disney Dream are cancelled. Refunds will automatically be processed back to the original form of payment used for the cruise booking. Guests are invited to book a future cruise at a 25 percent discount by calling us at 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.

While we always strive to deliver magical cruise vacations, nothing is more important to us than providi

 

[Gregwva]

I already know that but my question is will Disney make it righ by getting us our meet and greets for the kids and our port arrival time.

 

[Trera]

Was booked on the September 8 cruise that was cancelled. If we book on September 18 and the cruise falls inside the. Booking activities window, would they work to make our activities right? We had a 1030 port arrival time, both meet and greets. I am afraid that we won't get any of that if we book the November 10 cruise. We are cc members, and we just want our very disappointed kids to still get their cruise if possible.

My guess would be no to this. If all those activities are already all full from current cruisers, then you would have to hope for some cancellations to open up space.

 

[disneyholic family]

Was booked on the September 8 cruise that was cancelled. If we book on September 18 and the cruise falls inside the. Booking activities window, would they work to make our activities right? We had a 1030 port arrival time, both meet and greets. I am afraid that we won't get any of that if we book the November 10 cruise. We are cc members, and we just want our very disappointed kids to still get their cruise if possible.

my guess would be no as well, but when you book, you should ask about this...
and if the person can't answer, ask for a supervisor.

.

 

[Trera]

Better book concierge

 

[disneyholic family]

Better book concierge

with the 25% discount, booking concierge might work..

 

[_auroraborealis_]

I don't think there is a "make activities right" here. Booking in hurricane season is a risk. This is not a cancel via the fault of Disney, and they can't make capacity appear where capacity has already been taken.

 

[PrincessShmoo]

Was booked on the September 8 cruise that was cancelled. If we book on September 18 and the cruise falls inside the. Booking activities window, would they work to make our activities right? We had a 1030 port arrival time, both meet and greets. I am afraid that we won't get any of that if we book the November 10 cruise. We are cc members, and we just want our very disappointed kids to still get their cruise if possible.

No, the new cruise is just that - a new cruise. You start over with any excursion/activity reservations you want.

 

[Pkltm]

I already know that but my question is will Disney make it righ by getting us our meet and greets for the kids and our port arrival time.

I am sorry but really??? Make it right???? They are not to blame for the situation, they have already given you a 25% discount on a new cruise, what do you want them to do? Cancel other people's M&G to give the spaces to your kids?

 

[CamColt]

Hey guys, lets try to keep this post friendly. The OP has obviously been dealt a blow with this cancelled cruise and is just asking a question. There is no need to be harsh.

 

[Shazzie B]

So sorry to hear of your disappointment; I'm sure they'll do what they can for you. At least you're safe and hopefully the thought of at least getting your Disney cruise at some point will help. Understand you're most disappointed for the children; but I'm sure they'll still love their cruise even if it's not quite what you planned.

Good luck.