Calling for Member Number After Closing

[Mike Lawson]

Has anyone had (recent) success getting Member Admin. to give their Member Number over the phone after the deed is recorded?

I've called probably 5 times since our deed was recorded and each time I've been told I'm not in the system yet. But, today I called and was told I am now in the system but they are prohibited from giving the member number over the phone...and I must wait for snail mail.

This didn't sound very Disneyesque to me so I called back to ask a different rep...same answer.

 

[supersnoop]

That's always been the standard answer. Member Accounting (option 3) has historically been the one exception. Who have you been speaking with?

 

[Mike Lawson]

That's always been the standard answer. Member Accounting (option 3) has historically been the one exception. Who have you been speaking with?

I have been calling member administration. I didn't think there was an option 3...I'll try again! Thanks

 

[Mike Lawson]

That's always been the standard answer. Member Accounting (option 3) has historically been the one exception. Who have you been speaking with?

Just called and spoke with member accounting. They told me "we don't give member numbers here you need member administration."...and we know where that ends up.

 

[supersnoop]

Just called and spoke with member accounting. They told me "we don't give member numbers here you need member administration."...and we know where that ends up.

Try again. And don't volunteer any extra information. There's no reason to say "I just purchased a resale contract and want to get my member number as soon as possible for no good reason." That will get you shut down. You need to have a reason for getting your number, and stick to that. "I can't find my number" is much better than "You haven't sent my member information to me yet."

 

[Mike Lawson]

Try again. And don't volunteer any extra information. There's no reason to say "I just purchased a resale contract and want to get my member number as soon as possible for no good reason." That will get you shut down. You need to have a reason for getting your number, and stick to that. "I can't find my number" is much better than "You haven't sent my member information to me yet."

Just tried again, this time they told me I needed to talk to Member Services! I told them I lost my member number.

 

[supersnoop]

Just tried again, this time they told me I needed to talk to Member Services! I told them I lost my member number.

Stick with member accounting. Realize this is like calling your bank and telling them you don't have your account number. They might be willing to discuss your account, but you wouldn't want them to give it out over the phone. Member accounting has historically been the only group willing to do so.

 

[Mike Lawson]

Stick with member accounting. Realize this is like calling your bank and telling them you don't have your account number. They might be willing to discuss your account, but you wouldn't want them to give it out over the phone. Member accounting has historically been the only group willing to do so.

Got it! Thanks

 

[ScubaCat]

I called 3 times in a row. The 3rd time was the charm. It was almost as if I dialed a completely different number the 3rd time considering the completely different experience and attitude. It just depends on who you get. (not implying that anyone was rude or impolite... Just that the first two didn't give me the number)

 

[Mike Lawson]

I called 3 times in a row. The 3rd time was the charm. It was almost as if I dialed a completely different number the 3rd time considering the completely different experience and attitude. It just depends on who you get. (not implying that anyone was rude or impolite... Just that the first two didn't give me the number)

lol yea I got mine after the third try too! (with Accounting).

 

[disneynutz]

Seems like DVC spends more time on the phone and less time setting up new accounts.

Bill

 

[supersnoop]

To be clear, unless you actually NEED your number, please don't waste the reps time and our money by calling multiple times.

 

[ScubaCat]

Seems like DVC spends more time on the phone and less time setting up new accounts.

Bill

Well done. You have discovered my hidden agenda.

Now I just have to figure out how to perpetually distract the person with the light grey paint at BCV and my master plan will be complete.

 

[Coamfo]

When I was waiting for mine, I called and told them we were leaving for a trip in a week and needed to buy four gold passes but I was afraid I wouldn't have my membership number in time. Each time I called they looked and if they couldn't find it they looked through the piles! They finally found me 3/4 of the way down and said that they're processed in the order they're received and to call back daily. By the third day (2/15) they gave it to me and I was able to buy our passes. Our deed was recorded 2/1 and I received the letter with my number 2/26 but have yet to receive our cards.

 

[Minniesgal]

It is against Disney policy to give it out over the phone so you are actually asking CMs to go against their employers guidelines which in my opinion is a little unfair. I just waited until they gave me mine when I bought

 

[gharter]

I was glad I called. It will be 3 weeks on Monday since the Deed was recorded. We have yet to receive the membershp packet or anything from Disney. I called the middle of last week and got my membership number from member accounting. Calling back to member services to get my club ID and activation code, they were exremely helpful and walked my through the process for setting up my online account.

 

[mab2012]

It is against Disney policy to give it out over the phone so you are actually asking CMs to go against their employers guidelines which in my opinion is a little unfair. I just waited until they gave me mine when I bought

Making a polite request is not unfair. They are customer service employees; it's their *job* to respond to customer queries and requests, regardless of whether or not those requests are reasonable. Nobody knows what their actual policy is, because they don't give a consistent response. I suspect that many of the CMs aren't even clear on the "policy", assuming one exists. If it was a rule they were serious about, they would simply shut it down with "I'm sorry, it is against our policy to give out membership numbers over the phone, for security reasons". They would still get calls, but if they were always met with the same response, it would probably reduce volume. "You're not in the system (yet)" just encourages people to try again later.

Waiting is fine, to a point. But my membership number only showed up last week, for a deed recorded in late December. It was postmarked January 12. Apparently it got lost in the mail. For two months. It actually arrived while I was at Disney, enjoying my stay booked with our new DVC points. Obviously that stay would not have happened if I'd simply waited. I don't advocate calling early and often, but if a membership number hasn't arrived after a few weeks, a phone call is not unreasonable.

For the record, I got my number from member administration, on the second try, nearly a month after the deed was recorded. Member accounting just transferred me to member administration. At no point was I advised that it was against their policy to release the information to me over the phone.