Call wait times…yikes

[wilbret]

Disney needs to hire customer service back yesterday.

I have been calling every day this week when able trying to resolve an “issue.” For example: Monday…on hold for over an hour and had to give up. Tuesday, got a message “call back another time” and was disconnected. Called today and was told the wait would be 59 minutes. I’m 31 minutes in as I type this.

Anyone having any better luck?

 

[Jennyonecoin]

I’ve had to call in twice about issues. Once l waited on hold over 2 hours. The second time l called in, l had to hang up after 45 minutes. Called back and finally got someone after over an hour.

 

[wilbret]

Just hung up. 1.5 hours. She was nice.

 

[Belleandtinker]

Short staffed or more guests going to WDW?

 

[bastraker]

I've had the best luck calling late - like 1045pm. Went right through- I was amazed!

 

[epcotobsessed]

Just got hung up on after waiting almost 20 minutes. Now back to the end of the queue. I'm very much over this.

 

[annadreamsofdisneyworld]

This has been going on for the past year. Each call I've made has taken 1-2 hours to get a hold of someone.

 

[jemtx]

Called late at night too about 10:30-10:45 and got right through to someone.

 

[wilbret]

The DVC line closes at 9pm

 

[appledown]

I've had luck calling right at 7am Eastern

 

[Dug720]

I called to book the AK Capture Your Magic photo shoot using a gift card right at 7 and was told by the message "over 60 minutes" - I was booked and off in 20 minutes. So sometimes that time the system tells you is over-estimated.

 

[wonderchica]

I called twice a couple weeks ago in the later afternoon and had minimal waits. Maybe 10 minutes once? The other time maybe 2.

 

[maryj11]

Everyone needs to send a complaint! It’s ridiculous waiting so long!